Reviews
Steve in the service department at Stevinson Hyundai of
Steve in the service department at Stevinson Hyundai of Frederick did an incredible job servicing my 2025 Ioniq 5 EV - I'd have to rate him a full 1000 points on their service scale.
Steve in the service department at Stevinson Hyundai of
Steve in the service department at Stevinson Hyundai of Frederick did an incredible job servicing my 2025 Ioniq 5 EV - I'd have to rate him a full 1000 points on their service scale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I like the service at Stevinson Hyundai, however I am
I like the service at Stevinson Hyundai, however I am disappointed in the communication during the service. My questions by text went unanswered. I left phone messages but no one got back to me. It took two weeks to complete the work.
I like the service at Stevinson Hyundai, however I am
I like the service at Stevinson Hyundai, however I am disappointed in the communication during the service. My questions by text went unanswered. I left phone messages but no one got back to me. It took two weeks to complete the work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Very easy to make appt and helpful staff.
Very easy to make appt and helpful staff. Paid for Lyft instead of waiting there. However, A piece of my car flew off when I was driving to work this morning. Black trim above my front passenger tire. I'd guess it is likely related to the work done on the vehicle.
Very easy to make appt and helpful staff.
Very easy to make appt and helpful staff. Paid for Lyft instead of waiting there. However, A piece of my car flew off when I was driving to work this morning. Black trim above my front passenger tire. I'd guess it is likely related to the work done on the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Bill, thank you for sharing your feedback. I’m very sorry to hear about the issue you experienced after your recent visit. That’s certainly not the kind of follow-up concern we want any of our guests to encounter. I’d like the opportunity to review what happened and help make things right, please reach out to me directly when you can. - Scott DeSimone, General Manager, (303) 651-2623
Great experience with routine check-up and a couple of
Great experience with routine check-up and a couple of favors. Technician gladly installed my front license plate and frame at no charge. The service was timely and the atmosphere was enjoyable while I waited.
Great experience with routine check-up and a couple of
Great experience with routine check-up and a couple of favors. Technician gladly installed my front license plate and frame at no charge. The service was timely and the atmosphere was enjoyable while I waited.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Was ready for me at my appointment time and finished the
Was ready for me at my appointment time and finished the work within the time they gave me at check in. Communication throughout was great.
Was ready for me at my appointment time and finished the
Was ready for me at my appointment time and finished the work within the time they gave me at check in. Communication throughout was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Seamless efficient with no high pressure salesman.
Seamless efficient with no high pressure salesman. Excellent instructions on car features . Well described financing options.
Seamless efficient with no high pressure salesman.
Seamless efficient with no high pressure salesman. Excellent instructions on car features . Well described financing options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy with my first time experience at this dealer. Brexton was excellent.
We had a great experience at Stevinson.
We had a great experience at Stevinson. The sales process was very smooth and after we got the car home, we realized that the A/C wasn't working. Stevinson went out of their way to make it right, picking up the car and returning it after the repair was made. Would definitely recommend them.
We had a great experience at Stevinson.
We had a great experience at Stevinson. The sales process was very smooth and after we got the car home, we realized that the A/C wasn't working. Stevinson went out of their way to make it right, picking up the car and returning it after the repair was made. Would definitely recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very bad customer service.
Very bad customer service. Braxton jut wanted the sale. Left me waiting hours and only spent 30 minutes out of the 4 hours I was there
Very bad customer service.
Very bad customer service. Braxton jut wanted the sale. Left me waiting hours and only spent 30 minutes out of the 4 hours I was there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Patricia, thank you for taking the time to share your experience. I’m very sorry to hear about the lack of follow-up and communication you encountered during your visit. That’s not the level of care or professionalism we expect from our team. I’d like to personally look into this situation and make sure it’s properly addressed. I’ll be reaching out, but please feel free to contact me directly at your convenience. - Scott DeSimone, General Manager, (303) 651-2623
They took care of two warranty items.
They took care of two warranty items. Everything was done proficiently while I waited for the services to be performed.
They took care of two warranty items.
They took care of two warranty items. Everything was done proficiently while I waited for the services to be performed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I took my Ioniq5 in for the first checkup.
I took my Ioniq5 in for the first checkup. They installed my roof top ski rack. They were very helpful. The facilities are great!
I took my Ioniq5 in for the first checkup.
I took my Ioniq5 in for the first checkup. They installed my roof top ski rack. They were very helpful. The facilities are great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase