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Papa's Chrysler Dodge Jeep RAM

(1,004 reviews)
Visit Papa's Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (860) 357-5826 (860) 357-5826
Used (860) 357-5380 (860) 357-5380
Service (860) 846-1122 (860) 846-1122

Inventory

See all 230 vehicles from this dealership.

Incentives

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About our dealership

Service center

Phone number (860) 846-1122

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Reviews

(1,004 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Extreme disappointment is the only terms I can use.

Extreme disappointment is the only terms I can use. Old school sales tactics and run around... excuses to hold onto high commissioned sales... When you are very forward and explain everything in detail. You are asked what's your number and state it but keep getting the I'm working on it... and keep getting offered other numbers... I'm not looking for a run around or compromise. My number is X... if you can't hit it... guess what that's OK... but you aren't getting a sale either... respect my time and I'll respect we are apart... again that's OK... but when you can't respect time and try to play games you lose... and earn a review like this... Also to note... I attempted to email the General Manager about my experience several days ago with zero reply... that should say it all folks. Proceed with caution ⚠️

Extreme disappointment is the only terms I can use.

Extreme disappointment is the only terms I can use. Old school sales tactics and run around... excuses to hold onto high commissioned sales... When you are very forward and explain everything in detail. You are asked what's your number and state it but keep getting the I'm working on it... and keep getting offered other numbers... I'm not looking for a run around or compromise. My number is X... if you can't hit it... guess what that's OK... but you aren't getting a sale either... respect my time and I'll respect we are apart... again that's OK... but when you can't respect time and try to play games you lose... and earn a review like this... Also to note... I attempted to email the General Manager about my experience several days ago with zero reply... that should say it all folks. Proceed with caution ⚠️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm truly sorry to hear about your experience. This is not the standard we hold ourselves to, and I sincerely apologize for the frustration and lack of follow-up. I’d appreciate the chance to speak with you directly and make things right, if you're open to it. You can reach me at fgreg@papasdodge.com. – Frank Greg, GM, Papa’s CDJR

Consumer response

Frank, I emailed you days ago with zero response!!! This is exactly why this was posted. Your team failed epically and you continued with zero response for days. Sincerely... a long term former customer

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Way overpriced, they give very low trade in value, even

Way overpriced, they give very low trade in value, even if they are selling same exact car in the lot. Would never contact this dealership again.

Way overpriced, they give very low trade in value, even

Way overpriced, they give very low trade in value, even if they are selling same exact car in the lot. Would never contact this dealership again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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There price was way over.

There price was way over. My trade had a TON of more options which were not valued. The jeep they offered was 1 year newer, with 8K miles less. way willing to pay, but needed more for trade. Good luck

There price was way over.

There price was way over. My trade had a TON of more options which were not valued. The jeep they offered was 1 year newer, with 8K miles less. way willing to pay, but needed more for trade. Good luck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Leased my second jeep compass at Papas.

Leased my second jeep compass at Papas. Got exactly what I wanted! Very easy & pleasant and easy process. Right price, right car!. Zaneta Boryka was so helpful and made the whole process easy and efficient!

Leased my second jeep compass at Papas.

Leased my second jeep compass at Papas. Got exactly what I wanted! Very easy & pleasant and easy process. Right price, right car!. Zaneta Boryka was so helpful and made the whole process easy and efficient!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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This was the best carbine experience I have ever had.

This was the best carbine experience I have ever had. Definitely go see Henri he will take care of you

This was the best carbine experience I have ever had.

This was the best carbine experience I have ever had. Definitely go see Henri he will take care of you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I’m sending this E-mail regarding my service today.

I’m sending this E-mail regarding my service today. I brought my vehicle in for an oil change always use this service. Service desk no issues great service from these individuals. When I got my truck back wasn’t washed always get that service but this was no big issue. The issue I had was the air filter wasn’t latched down 1 out of the four clip was locked down others open. I’m making you aware I will continue coming to you never had any other issue's if nobody brings these small issues you might one day lose the customer for ever. Thanks for listening

I’m sending this E-mail regarding my service today.

I’m sending this E-mail regarding my service today. I brought my vehicle in for an oil change always use this service. Service desk no issues great service from these individuals. When I got my truck back wasn’t washed always get that service but this was no big issue. The issue I had was the air filter wasn’t latched down 1 out of the four clip was locked down others open. I’m making you aware I will continue coming to you never had any other issue's if nobody brings these small issues you might one day lose the customer for ever. Thanks for listening

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I had a great experience on the purchase of my RS!

I had a great experience on the purchase of my RS! Anthony was very attentive in helping to ensure things went smoothly and he was quick to answer questions and provide any detail I requested about the car. Thank you to all for helping me to get into the car I have been oogling over for years!

I had a great experience on the purchase of my RS!

I had a great experience on the purchase of my RS! Anthony was very attentive in helping to ensure things went smoothly and he was quick to answer questions and provide any detail I requested about the car. Thank you to all for helping me to get into the car I have been oogling over for years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I would never purchase from them ever again.

I would never purchase from them ever again. I bought a used car that was covered in crumbs despite being “detailed,” and had the previous owners registration and insurance cards. Once I drove the car home, I noticed a mud cap was broken and called them to see if I could bring it in. They told me I must of hit something and “afraid to tell my dad” despite not hitting anything and that I purchased the car myself. I would never purchase from them again.

I would never purchase from them ever again.

I would never purchase from them ever again. I bought a used car that was covered in crumbs despite being “detailed,” and had the previous owners registration and insurance cards. Once I drove the car home, I noticed a mud cap was broken and called them to see if I could bring it in. They told me I must of hit something and “afraid to tell my dad” despite not hitting anything and that I purchased the car myself. I would never purchase from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Picked up our new Ram and we love it!

Picked up our new Ram and we love it! Fifth car from pass! Definitely go see Henri!

Picked up our new Ram and we love it!

Picked up our new Ram and we love it! Fifth car from pass! Definitely go see Henri!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Great experience at Papa’s!

Great experience at Papa’s! Excellent price and service, Henri is the best in sales!

Great experience at Papa’s!

Great experience at Papa’s! Excellent price and service, Henri is the best in sales!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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