Reviews
Tony is a great salesman, he helped me with what I
Tony is a great salesman, he helped me with what I needed, a great truck!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Everyone at Elder Ford was Wonderful to work with !
Everyone at Elder Ford was Wonderful to work with ! Thank you for a good experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
I have used Elder Ford for many years and have always
I have used Elder Ford for many years and have always been satisfied with customer service! They are friendly, polite, and open to answering any question I have. Service is performed in a timely manner. I lease my cars, and that too has been an easy route for me. They deserve a big "thank you"!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are happy we could make your experience a positive one! At Elder Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Great dealership it was a good working with the elder
Great dealership it was a good working with the elder ford of troy team thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Aaron vleck is the best sales i have ever delt with over
Aaron vleck is the best sales i have ever delt with over the years if buying cars
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All staff were courteous and very helpful, I love the
All staff were courteous and very helpful, I love the vehicle. Will shop at ford again. But not for awhile
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear our Staff took such great care of you! We hope to see you here again!
Aaron was amazing to work with, everything was seamless.
Aaron was amazing to work with, everything was seamless. Great communication along the way. I would definitely purchase from them in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Aaron here at Elder Ford! We're looking forward to your next visit with us!
Service
Very pleasant experience with salesperson Nadine and mike credit manager very pleased with service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Richard, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I have given this rating because the customer service
I have given this rating because the customer service provided was average, I had both a very positive interaction as well as a negative one. As far as the vehicle itself I do suggest having a private mechanic inspect the vehicle prior to purchase, they do convince you that there has been an inspection completed and also provide car fax but in less than 100 miles I experienced some seemingly significant front end issue (did text drive while at the sale location) and will update my review once I have completed diagnostics on the car issue. Car was priced with no room for negotiation and I did provide $2500 down. I am mostly disappointed that I purchased a $10000 vehicle and have to take it in for repairs less than two days later! I suggest extensive investigation on the vehicle, diagnostics, mechanic inspection and test driving!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would like the chance to talk to you further so please do call us at (248) 585-4000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Awful Service!
We have been loyal customers of this dealership for many years. LOVE my sales department. Always a great experience with salesperson and transactions. However on the service department side it's been bad encounters lately. Today was another bad experience with service. Makes me wonder, is this personal? In the past did not have problems like this. Just encase I'm looking for a different place to have car serviced(& purchased?). Will be on the look out for another business in the future for service needs.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (248) 585-4000 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.