Hello Subaru of Temecula

I do not recommend Hello Subaru (or any Hello dealership) due to their blatant dishonesty and unprofessionalism in the service department. Unfortunately, this is the only Subaru dealership in the Temecula area, and their incompetence has completely soured my view of Subaru as a brand. When you buy a new vehicle, you get 2 years of free maintenance. However, beware—they often won't replace engine or cabin filters, claiming they're still good. This is misleading. Subaru recommends replacing these filters every 15,000 miles. After my warranty expired, during a visit for an unrelated issue, they suddenly recommended replacing all my filters for $50+, just a week after my last visit. Their so-called video inspections are a joke. I'm 100% convinced they don't actually check anything. During my follow-up warranty service, they magically discovered "issues" like leaking struts and o-ring leaks. Funny how none of these came up during routine oil changes the week prior. It seems the dealership either skips real inspections during routine oil changes or tries to make a quick buck by charging Subaru of America for non-existent warranty claims. Just the overall interaction with the staff is so bad compared to other Subaru Dealerships like McKenna. The service advisor that I worked with (Erik Lopez) needs a lot of remedial training on customer service. The sheer number of positive reviews for this dealership makes me question their authenticity. My terrible experience can't possibly be an isolated incident. I highly suspect many of those glowing reviews are paid. My experience with this dealer is so bad that I don't mind driving farther to another dealership just to avoid the clowns here.

Recent visit to Hello Subaru Service Department. Helder Santos went the extra mile to place the Customer first' Great job Helder and entire Maintenance Staff. Within the next couple weeks I brought My Daughter to Hello Subaru and working with Dylan in sales. Magaly Rivera played an important role in the deal. Made us all feel welcome and Important. It was a great experience. Hello Subaru we will return and tell others.

tried to get windshield replacement using Subaru's equity shield ,was told they don't honor it after multiple calls and text messages , very unprofessional seems like they don't want the business or just don't care if they lose it.

They don't have parts, don't have the staff and claim they have no loaner cars. 2017 Subaru Outback has been there for days, no calls, no service!!!

I am always so pleased when I leave. Everyone is so nice and friendly. Best decision I have ever made was buying a Subaru.

Quick service and great employees. They washed my car before I picked it up. They have a little shop where you can pick up some swag. Will be back for the next service!

I came in with a transmission issue. It ended up being a software update needed. Both Helder and Eddie were amazing. They were kind, professional and knowledgeable. They kept me updated every step of the experience and I am grateful for their service.

Good job getting my audio/nav unit replaced but getting the replacement part took 90 days.

I feel like the quality of service has gone down ever since Hello bought the dealership from John Hine of Temecula. For this scheduled service I specifically asked to have the cabin filter replaced given a history of recommending it in the past, but never asking if I wanted it done. I had to see it on the checklist when picking up the car. Not only did they not replace it this time, but the checklist said it was fine. When I raised the issue with the service advisor who was there when I picked up the car, I got a long explanation that had nothing to do with why it was not replaced. The car was also supposed to be washed while there which did not occur either.

Dropped it off for the 12000 mile service and the open recall without an appointment. Told them I could be without it for a couple of days. They actually found a couple of other issues the repaired under warrantynn