Crystal Lake Chrysler Dodge Jeep Ram

The lady that helped me was very courteous and helpful.She made sure everything went smoothly.

I had an issue with my Jeep Grand Wagoner and my purchasing dealership couldn’t help. I called Crystal Lake Chrysler Jeep Dodge and they were able to get me in immediately. Not only did they help they explained what was going on while evaluating the vehicle. They did a great job and appreciated the dedication and support.

They fixed the issue with a leak I had with the high tail light on the back of the cab.

Anna was awesome. She listened and addressed my concerns. She kept me informed through the process.

I reached out to them three times and they never contacted me back they had two different prices they had one price on cars.com and they had one price on their website which was six or $700 more and I was trying to find out what was the right price and never heard back from them at all Say they're very terrible to deal with

The salesman, Doug, listened to what I wanted and how much I wanted to spend and found options for me. He also was able to give me complete "out the door price" for those different vehicles making the decision much easier.

This dealership now has express service. Had an oil change done. Courteous and prompt service.

Great no popcorn polite there was plenty of magazines helped me get regular channels thakyou for the service

Made an appointment for a simple oil change. When I got there they told me an hour and a half same as someone who did Not have an appointment. I told them this is unexceptable To which I was told " I'll have you out within the hour...After an hour passed I went and asked how much longer? The mechanic popped his head up from my car and said " I'm just getting started" I was understandably upset. Sooo He rushed through my oil change and needles to say it took over an hour and half! Had to skip the car was too.

Worked with Jimmy Vincent on an issue I was having with my 2016 Cherokee. The entire service team acted promptly and saved me hundreds of dollars. Can't thank them enough for the level of service provided.