Serra Honda of Sylacauga

We had the best service in everything Jeffrey Adams was a excellent salesman and he got right down to business like we wanted and we bought the car we wanted He talked to us like we had known him for years and I would recommend Jeffrey to anyone to buy their next vehicle

The main thing being Kayleen swapping the vehicle I test drove and looked over for dents (only found one small dent on the hood of the first vehicle I drove) for a COMPLETELY DIFFERENT VEHICLE that I never looked at and didn't get a change or opportunity to look at AND they did not tell me till signing that I wasn't buying the same car and the new one that they randomly choose for me had a nice dent in the quarter panel when I got home.. smile. UPDATE: THEY FIXED THE DENT AND IT LOOKS VERY GOOD THANKS TO THE PAINTLESS DENT REPAIR GUY... not to be confused with Serra Honda of Sylacauga.. PDR GUY=GOOD.. SERRA HONDA= BAD The second thing being the TERRIBLE customer service from Eddie jones. He will take all the praise from selling you a car but nothing to insure your happy AFTER THE SELL. I had a scheduled service to check my a/c not blowing properly AND I made the appointment with some guy in parts because service was at lunch or something. Fast forward to the next day I TEXTED AND CALLED Mr. Eddie jones an hour before we got there to remind him of everything. no response. no call back. nothing. All my wife got when she got there from Eddie was a "why are you here already" and proceeded to call her my daughter. After her having to remind him that she was my wife ZERO CUSTOMER SERVICE and if it wasn't for the incredible people that SURROUND Eddie. There would be a lot more reviews like this. couple of the good guys : sales manager joe.. poor guy didn't know what was going on but he tried.. THE PAINTLESS DENT REPAIR GUY THEY USE IF FANTASTIC KENNY THE TECHINICAN. Between Kayleen swapping cars, Eddies terrible communication and customer service and poor ole "Sales Manager Joe" not even knowing all this is going on.. this dealership is doomed.

My fiancé and I were interested in a car for $12.6K before fees and tax. We live 225 miles away (4 hour drive each way), so we wanted to get pricing information and an estimation of the value for a trade-in to determine if it would be worth the trip. We called and explained our situation to a sales rep, Mason. We asked whether we would be able to get the car for $10,000 out the door with a trade-in. He got the year, make, model, mileage, and VIN number from us and said he would check with his manager. We got a call back from Mason, where he said he spoke to his manager and based on the information we provided, he should be able to get us the car for $10,000 out the door. We went to our appointment, provided our car for inspection and test drove the car. To our surprise, the pricing sheet had our car valued at $1,000 for a trade-in for a total of roughly $12.6K. I noted the price difference, and Mason said that it was a different person inspecting the car and that was what they valued the car at. Mason left and returned shortly after with a manager. The manager apologized to us, and said he was not the one present when the phone offer was made. He said he would not be able to give us that previously agreed upon price based on the CarFax history and a previous accident, which we were unaware of. I replied that we previously provided Mason with made, model, mileage, and VIN number to run the vehicle history, and that I was upset that no one contacted us prior to our appointment to notify use that there would be a difference in the price based solely on the CarFAX. It became apparent that no one actually ran the CarFAx before our appointment, and that they misquoted us over the phone. Had we known this, we would not have wasted the time and money to go. A second manager stepped in. He went on about how his car is priced very aggressively, and that most of his customers drive an hour or so from the nearby bigger cities due to their prices, minimizing our 8-hour roundtrip drive. He said he still must make a profit on the sale, and he could provide us with his cost of the vehicle, but that we would not believe him even if his did. He said it would be impossible for him to give us the car for $10,000 out the door as previously mentioned. He appeared to be more concerned about his profit margins than rectifying the situation to make our experience less negative. We repeated our concerns and what we were told over the phone. He asked us who told us that price, and referred him to Mason. Mason stated that he did check with Don, the manager present that day, and he told Mason that he should be able to get us that price. This manager then stated that he did not believe that the part-time manager Don would have given that price if he had reviewed the car. He stated that he did not want us to feel like we were lied to, and that we must have misunderstood what he meant. He made follow up statements of how Don must have meant that he could match or better any deal that we were offered for our car. He essentially blamed us for misunderstanding the situation and chalked it all up to a miscommunication. He then noted that the sales tax was on the price sheet. He then stated that to make it right, he took off the sales tax (which is a moot point since we still pay it in Florida) and would give an additional $500 for our trade in. We took several minutes to discuss the interaction amongst ourselves, and when we returned the manager was gone. Our experience with Serra Honda of Sylacauga was highly unprofessional and there were several disconcerting and negative points of the interaction. The second manager we dealt with treated us so discourteously that we would never consider doing business with them.

When they supposed fix my car.i drove for a week and half it did the exact same thing it was doing when I carried it down there ie carry it back to them then they say it the battery ok I paid 3000 dollar and some change for a motor then carry it back they say it the battery

This is a really great place to do business Apparently 90% of the staff in sales has been replaced.

After speaking on the phone with a Rep that assured us that we could get approved with the down payment we had, which I repeatedly told him I wanted to know that we were approved before making the hour 1/2 drive, Yes was his answer so he asked us to come in only after making the hour 1/2 drive to be there 10 minutes he directed us to a different Rep only for him to say that they could not help us....something that could be handled over the phone!!!

Came in and they took care of my 2010 Hyundai! They were very nice and quick and made sure I got the best quality service. I recommend this dealer for service anytime, with any make vehicle I will own.

Customer ranks Serra Honda of Sylacauga 5 out of 5 stars on customer service, buying process, quality of repairs, facilities. This gives this dealership an excellent rating for service and doing business buying their car.

The dealer is very kind, respectable, and organized. I personally don't have any complaints. Great Service Everytime!

The employees from the moment you drive on the lot greet you with the up most kindness and understanding on whatever problem you may have for them.