Reviews
Write a reviewMel Grata
I want you to know that by far, leasing this Prius C was the best car experience I have ever had. From the moment I walked in and started talking to Tim, I NEVER felt pressured or felt I was going to be taken advantage of. When I decided I wanted to have a car brought in, Tim never let the ball drop. Every thing was relaxed but explained thoroughly. Every step was accomplished with the least amount of hassle. I walked away knowing I had a good car at the best price. Tim, you are the best and I will be recommending you to everyone! Thanks for a great experience! Carla Infante
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carla, thank you for your kind words and for taking the time to inform us of your excellent experience. All of us here at Mel Grata Toyota are sincerely pleased to know that Tim's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Sincerely, Michael Grata 724.347.7702 x 203
Mel Grata / Chris Shander
Thank you Chris Shander for being so thorough on our 2006 Chevy Cobalt! With lower mileage of our used vehicle, we hope to get a few more years out of it. Thanks for the great service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service was putting customer 1st
Holly was great. Squeezed me in for tire rotation vs booked up. I have heard this b 4. Very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your marvelous review! We really appreciate your business and are so happy that the Mel Grata Toyota team could provide you such pleasant service. We look forward to serving you again! Regards, Michael Grata 724.347.7702 x 203
Great service
Everyone friendly and helpful. Always nice to see same familiar faces. They even know me by name. How often does that happen? Right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Ida. We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Michael Grata 724.347.7702 x 203
Great Buying Experience
After only 3000 miles in my brand new 16 Silverado I was in an accident. Damage to both passenger doors and the truck bed. Thanks to their body shop the truck looks as good as new! I deeply appreciate the quality workmanship and professionalism of your shop. I would recommend the Mel Grata body shop to anyone. Two thumbs up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ray, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Mel Grata Chevrolet team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Regards, Michael Grata 724.347.7702 x 203
disappointing experience
Had my new vehicle in for body repair after a collision. It was a terrible experience. If you want your new vehicle to get repaired with lots of Bondo and paint that doesn't quite match the original....this is the place to go. I would never recommend their body shop. I have no experience with their sales staff or mechanical shop, but because the body shop is so bad, I could never recommend this place.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wyatt, I'm sorry to hear about your recent visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact me at your earliest convenience. I'd like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Michael Grata 724.347.7702 x 203
Fantastic!
Was a fantastic experience! Tom Fagan (My Salesman) made things quick, easy and explained everything! I would recommend you see him for all your car needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review, Christopher. We are pleased to hear that Tom was able to provide an efficient and overall positive experience. Regards, Michael Grata 724.347.7702 x 203
Great Service
I was early and they got the truck in early. Also they caught the need for an inspection. (Much better than having the police catching it)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gerry, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Mel Grata Toyota for your vehicles' service needs. Warm regards, Michael Grata 724.347.7702 x 203
Great Service
Always a GREAT experience, every time I'm here! Friendly staff from Sales to Service to Parts and Body Shop and all of the employees seem to remember my name!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, thank you for your loyalty to our dealership and for taking the time to write this review. Our team's excellence is always consistent, and I'm glad your experience with them supports that. We aim to turn every person that visits us into a repeat customer. Thanks again! Regards, Michael Grata 724.347.7702 x 203
Very Good service.
The staff and service professionals in the Toyota service center were courteous, and professional; and the service provided was completed in a timely manner.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the wonderful compliments, Christopher! We couldn't be more pleased to hear ourselves described as professional and courteous. We appreciate your business and we look forward to seeing you again in the future! Sincerely, Michael Grata 724.347.7702 x 203