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Stephen Wade Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (210 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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What you would expect

The service was fine as you would expect. I don't like the new service center as much as the previous one. This one just feels old or dark or something. The one item of complaint that may actually stop me from returning is how aggressive they are in asking for surveys and online reviews. Once is more than enough I get enough spam without my Chevy dealership doing it as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 2.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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This Dealership Went the Extra Mile!

We went in for typical oil change. After the maintenance this dealership washed our car, as well as "buffed out" some unsightly scrapes on the driver's side rear bumper (someone had backed out of a parking stall next to us and scraped our white car with black paint). Stephen Wade, without any charge, buffed out the black scrapes!!! That's what I call service...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience at Chevrolet Stephen Wade

We worked with Jon in the St. George facility and he was super helpful and very easy to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Medical Billing-CHR

I was very happy that they were able to get me a vehicle. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Disappointed in the new Facilities

The people and service were great. I am very disappointed in the facilities compared to the previous location. It's saying quite loudly that Cadillac customers are not valued as well as Toyota customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 1.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil Change

Great Service always friendly. The staff knows how to take care of my older car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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jess hunsaker, auto customer

Had a lot of fun, Gary Johnson (sales rep) Jared Wade (management team) made this all happen. Gary was very helpful before & after purchase. This is the 5th Cad. my wife has had she thinks this may be the best. Jess Hunsaker

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Nice, New Facility

Staff is very friendly and helpful, and the waiting area is nice and clean. I didn't give five stars because it always seems to take forever, unlike Grease xxxxxx or Jiffy Lube. I like the previous location better; because, when they were finished with my vehicle I couldn't see where they parked it, so a guy went and got it for me. I wasn't prepared to give him a tip, but he kept lingering like he expected one for driving my vehicle 50 feet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Wonderful services

Very informative salesperson. Very knowledgeable with cars performance and attributes and stock on hand.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mr. Earl Sanford

The dealership has always gone out of their way to make the buying experience and financing exceptional Cudos to them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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