Stephen Wade Cadillac

Brent Carlon was very honest and up front about everything in the building/buying process. Kept us up to date on delivery times/other issues. Pleasure doing business with!

Just wanted to give a heads up to other GM/Chevrolet Customers of a difference between customer service depending on which GM dealerships you happen to land on. My situation: I had a huge trip planned in March 2022 to travel to Baja Mexico and drive my truck and SxS along the Baja peninsula. Spent alot of money and took several proactive measures in Feb to ensure my Truck and SxS were ready to go to avoid any unplanned break downs etc. Brought my 2014 Denali into Doug Smith Chevrolet Spanish Fork UT to proactively replace all fuel injectors since engine codes suggesting a rough idle. Drove the vehicle maybe 100 miles before leaving for Mexico on March 4th. I was pulling a medium size trailer of approx 6000pds and after about 200 miles I heard a whistling sound or air escaping from what I thought was a leaking vacuum hose and saw an engine light turn on. Hooked up an ECU reader and found engine code P0300 on cylinder 5 immediately suspecting the injectors again. I took my truck into Henderson Chevrolet NV and told them I just replaced all the injectors and wanted a warrantee repair since Doug Smith put that in their 24 month warrantee parts and labor. Henderson Service Managers denied my request and said "we can't warrantee human error?" I said the warrantee covers both parts and labor yet they would not do it? Instead said it would cost $1,300 to pull both injector banks and replace all the seals again. This was very frustrating as I just paid 1800 a month earlier to get them all done the first time? Story gets worse: After they "repaired" my truck for the second time I drove no more than 200 miles back to Utah and some of the injectors failed again and lost power and engine light came on again. I asked Henderson for a refund for their botched "human error" and the refused to work with me again???? Out of desperation, I had to drive my truck back under a dangerous condition with extremely hot exhaust gases escaping through damaged injectors seals again. Again, I searched for the closest GM/Chevy dealer and dropped it off at Stephan Wade Chevrolet in Saint George UT. Here is when my story finally gets a little brighter, ""a better ending to a very bad story." I met Service Advisor David Ottesen who immediately empathized my situation and said we need to take care of this customer right away without charging him a single dollar! I was shocked to see such a 180 degree turn around from my experience at Henderson who would not do anything without more money. By the next day Mr Ottesen call me back on my cell and said we found the issue and replaced a damaged/faulty injector without any cost to you. Excellent work! I got back in my truck and headed north to SLC with no further problems! What a difference one dealership makes ? One was customer focused while another was profit focused when they both knew I was under warrantee. I am going to report this unfortunate incident to GM Corporate Office because they need to know and hopefully fix their dealerships service protocols to be consistent otherwise why even go to a dealer in the first place if you can't get the same support no matter what state happen to land in? They need to respond to customer service like Stephen Wade did for me. -longtime GM customer who's confidence was shaken a little :(

AJ Muller has been writing service on my vehicle for three years. I had purchased an extended coverage plan with the Stephen Wade family of cars when I bought the vehicle. A week before my warrant expired I noticed a slip in gear changes and took in the vehicle. AJ called me up and confirmed my suspicions on a slipping transmission. He was able to the item covered and a new transmission in at about a week. I have always had the best service and friendly atmosphere there. I even got to know the Parts Assistant Manager Terry, he has been helpful when needing something for my truck! Thanks guys you two are awesome! Jason

Seriously the worst sales experience ever, especially for a Cadillac dealer. My wife and I set an appointment to come see a limited Expedition for 4pm. We get there at 4, get shuffled to a different sales guy and then proceed to stand around on the lot in 105 degree weather for 45 minutes while they fumble around trying to find the keys. Finally I asked to speak to the GM. Since I'm standing out in 105 degree weather waiting for the mysterious keys to appear, it seems reasonable he might like to join me to see how his operation actually runs. Rather than the GM, they send Moe- the sales manager. His answer to the trouble we've experienced so far was - "You could've waited inside." Ok Moe, then why did you guys lead us out to stand by the Expedition while you searched for keys? Apparently at Stephen Wade it's up to the customer to decipher the next steps when trying to purchase a vehicle. If you enjoy being treated like a moron, and dealing with crap management attitudes- Stephen Wade Chevy is just the place for you. Side note- we ended up just buying new from Ken Garff Ford. I should have just gone there in the first place, they actually give a crap about customers...

Trey is the best ! Friendly , no pressure , quick and courteous! Made us a great deal on a used Honda , made the process effortless

I've done business with a wide variety of dealers over time and Stephen Wade Chevrolet Service department has delivered the highest levels of service quality of any of them. Since the first experience almost two years ago, their staff has consistently and professionally delivered friendly progress reports an has top-flight technicians.

Quick service provided with final bill below estimate.

Prompt and courteous on my Chevrolet Silverado, with a pleasant waiting room, with refreshments.

Even though the service area was very busy my truck was serviced in a timely manner.

We're always last minute and always with limited time. Stephen Wade (usually with the help of Les) always accommodates us. The service staff is always friendly and the actual service is always speedy.