Ourisman Volkswagen of Rockville

Came from Frederick thinking I was getting the ID.4 since I was told the deal was done and then I get there the car somehow sold last night! They should have put a sold sign on the car if the deal was done. Smh…The finance manger and salesman were both very apologetic, which I appreciated, however I wish they would have informed me before I arrived. Also that VW receptionist that worked on 9/20 at 9:30am is rude asf! I walked up to the desk said good morning to her and she acted like she didn’t want to speak back nor did she act like she wanted to help. Don’t take your nastiness out on others if you don’t want to be at work. I just had a gut feeling it was going to be some xx today, and I’m so glad that I had a back up plan and I found another ID.4 at Alexandria VW where I was greeted with respect from start to finish. I’m so glad I don’t have to come back to this place ever again! I’m only giving 1 stars because the finance and sales person were nice!

AVOID THIS DEALERSHIP AND SALESPERSON KENNY WYNN AT ALL COSTS! THIS IS YOUR WARNING! I was in contact with Kenny Wynn at Ourisman VW regarding the purchase of a used Lexus. I was very clear with my questions and expectations on the deal with Kenny Wynn because it was a 2 hour drive for me each direction (4 hours round trip). I asked Kenny to view the exterior and interior of the car for me and report back, specifically if there were any scratches, dings, dents or curb rash on the vehicle. Kenny Wynn was quick to respond and said the car looked great, no damage and was in excellent condition. I also asked Kenny to confirm that there were two sets of keys to the vehicle, which he quickly responded and confirmed that there were two sets of keys. I let him know that I was driving two hours to purchase the car and these specifics were important to me. I also let him know that if I arrive and there are any games played I would not be happy. He responded "Oh no, we don't do that here" I loaded my family into our car and we hit the road making the two hour trip to the dealership. When we arrived we met Kenny Wynn who showed us to the vehicle and took my information for a test drive. I walked around the vehicle only to notice that there were several dings, dents and scratches in the trim molding on the passenger side of the vehicle which were blatantly obvious. The vehicle looked like it had been the target of a vengeful ex. Also, both rear wheels had significant curb rash. Next I asked Kenny "You have two sets of keys correct?" to which he replied "Let me check." He came back and claimed that he couldn't find the second set of keys. Obviously I was not happy and reminded him that this was something that I specifically asked about before making the drive. Kenny Wynn proceeded to blame it on a co-worker and not take ownership for the mistake. I was blatantly lied to no less them 4 times to my face by Kenny Wynn and I have receipts to prove it. It was a complete waste of my time, my families time, gas and tolls. Kenny Wynn is a blatant liar and has no respect or regard for customers time and money. Karma will catch up to you Kenny Wynn and Ourisman needs to do better. If you decide to purchase from Ourisman or anywhere else make sure you request a new salesperson if you are placed with Kenny Wynn. You will thank me for this advice.

AVOID THIS DEALERSHIP AND SALESPERSON KENNY WYNN AT ALL COSTS! THIS IS YOUR WARNING! I was in contact with Kenny Wynn at Ourisman VW regarding the purchase of a used Lexus. I was very clear with my questions and expectations on the deal with Kenny Wynn because it was a 2 hour drive for me each direction (4 hours round trip). I asked Kenny to view the exterior and interior of the car for me and report back, specifically if there were any scratches, dings, dents or curb rash on the vehicle. Kenny Wynn was quick to respond and said the car looked great, no damage and was in excellent condition. I also asked Kenny to confirm that there were two sets of keys to the vehicle, which he quickly responded and confirmed that there were two sets of keys. I let him know that I was driving two hours to purchase the car and these specifics were important to me. I also let him know that if I arrive and there are any games played I would not be happy. He responded "Oh no, we don't do that here" I loaded my family into our car and we hit the road making the two hour trip to the dealership. When we arrived we met Kenny Wynn who showed us to the vehicle and took my information for a test drive. I walked around the vehicle only to notice that there were several dings, dents and scratches in the trim molding on the passenger side of the vehicle which were blatantly obvious. The vehicle looked like it had been the target of a vengeful ex. Also, both rear wheels had significant curb rash. Next I asked Kenny "You have two sets of keys correct?" to which he replied "Let me check." He came back and claimed that he couldn't find the second set of keys. Obviously I was not happy and reminded him that this was something that I specifically asked about before making the drive. Kenny Wynn proceeded to blame it on a co-worker and not take ownership for the mistake. I was blatantly lied to no less them 4 times to my face by Kenny Wynn and I have receipts to prove it. It was a complete waste of my time, my families time, gas and tolls. Kenny Wynn is a blatant liar and has no respect or regard for customers time and money. Karma will catch up to you Kenny Wynn and Ourisman needs to do better. If you decide to purchase from Ourisman or anywhere else make sure you request a new salesperson if you are placed with Kenny Wynn. You will thank me for this advice.

Horrible customer service. Once you buy from them they ghost you. Have called 20 plus times to try to resolve an issue with no call backs. Not even the general manager will return your call. Worst dealership we have ever dealt with!!! Buyers beware. I will be leaving negative reviews on other platforms and filing a BBB complaint. This dealership should be embarrassed at the way they treat customers after purchasing a vehicle. DO NOT BUY FROM THIS DEALERSHIP!!

I signed a contract for a pre-owned Tiguan on July 5, and as of July 17, I still haven’t received the vehicle. Communication has been extremely poor, I followed up multiple times, I ended up paying daily for Uber. This has been one of the most frustrating and disappointing car buying experiences I’ve ever had. I would not recommend this dealership.

I purchased a vehicle from this dealership in December, and the experience has been nothing but frustrating ever since. I was told some work needed to be done on the car and to return the next day. When I came back, not only was the work not done, but the staff acted like they had no record of my purchase. I ended up waiting unnecessarily while they sorted it out. I was also supposed to receive important tax documentation, which never arrived. Despite numerous phone calls and even an in-person visit from my husband, we were repeatedly given the runaround. Now, they no longer answer the phone at all. I had hoped to receive the documents before the April 15 tax deadline, but that came and went with no response. This kind of service is completely unacceptable. It’s clear they have no interest in standing by their promises or providing even the most basic level of customer service. I would not recommend this dealership to anyone.

Love our new ID4! Rahin’s energy and enthusiasm made for a great car buying experience.

Rayon was fantastic, and the whole staff were courteous and helpful. We live our new VW EV!

Rahin was great - listened to what I wanted and went above and beyond to deliver. This is my second lease and went with them because of the service they provide. I would highly recommend Rahin!

I bought a sweet used 2023 Audi Q3 yesterday and Raleigh was my salesman and his Business Manager Rob “Mr. Cool” helped seal the deal. It was the perfect car buying experience: the sale price was several thousands below market value; the vehicle was immaculate and Raleigh even got it detailed and topped off the fuel; I was in there for under 2 hrs so it was a quick and painless transaction, I didn’t feel pressured at all from the time I sent my first email to inquire about the car’s availability, to the moment I came in to check out the vehicle and purchase it. I didn’t really believe that the car I was interested in was really on the lot as it was being offered at a relatively low price online (I thought it was a “bait n switch”) so I came in there without expecting to make a purchase. Holly crap it was real so I bought it on the spot! After we finished the transaction, Raleigh even helped me park the car I drove to get to the dealership at the nearby Metro station so I could drive home the Audi with me and pick up my other car at the end of the day by conveniently taking the Metro. I highly recommend this dealership and Raleigh is the man! Totally worth driving through DC traffic for 75 minutes. I will definitely come back to them for my next vehicle purchase. P.S. They don’t accept credit cards so bring your checkbook if you’re buying cash. ;)