Skip to main content

Karen Radley Volkswagen

(609 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–5:30pm
Tuesday 9:00am–9:00pm 7:00am–5:30pm
Wednesday 9:00am–9:00pm 7:00am–5:30pm
Thursday 9:00am–9:00pm 7:00am–5:30pm
Friday 9:00am–9:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award

Reviews

(609 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Karen Radley Volkswagen from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent customer service, great salesperson and

Excellent customer service, great salesperson and managers. The BEST car experience I’ve ever had, especially the ease of purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have been coming here since 1997.

I have been coming here since 1997. The past service manager, Darrell McMillan, and now Rhea know who I am when I call. I feel I am getting quality personalized service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service from Paul and the service department here.

Great service from Paul and the service department here. They had my part and got me in on short notice. Plus the waiting area is very comfortable and I was able to keep working on my laptop while I waited.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Buying my new Jetta at Karen Radley Volkswagen last week

Buying my new Jetta at Karen Radley Volkswagen last week was the most straightforward car buying experience I’ve ever had. I truly appreciate the prompt, no-nonsense customer service provided by Shannon and Alex’s subsequent assistance. If you’re in the market for a new VW, I highly recommend you touch base with Shannon and the team at Karen Radley.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car buying experience I have ever had.

Best car buying experience I have ever had. Accurate quote given upfront, paperwork and vehicle ready when I showed up, courteous and respectful people in each position from sales to business office. 5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was extremely punctual and kind during my visit.

Service was extremely punctual and kind during my visit. Even gave me a car wash while there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Radley VW is a very professional dealership, their

Radley VW is a very professional dealership, their service department provides excellent customer service. Though I was sorry to hear Harold McMullen retired He was excellent to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great dealership that helps clients with there needs

Great dealership that helps clients with there needs especially in the service department. Please go see Rhea she was a great help in assisting me with the problem that I had with my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful and knowledgeable staff.

Very helpful and knowledgeable staff. They took the time to explain everything and gave me an accurate quote before service was started. Gave me timely updates as well. Great overall experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer service is horrible not good at all .

Customer service is horrible not good at all . It’s close to my house to be convenient to go but wouldn’t other wise

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.