Reviews
Write a reviewCaring customer service
Warm, sincere, caring customer service! The service dept is the best. We will refer everyone to the Santa Fe Honda!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Aj. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to working with you or anyone you might send our way in the future. Best, Honda Subaru of Santa Fe Team
Great experience
Everyone was friendly, considerate, and helpful. The waiting areas were clean and comfortable. The work that was done was fully explained to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and this review, Susan. We are happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Best, Honda Subaru of Santa Fe Team
No pressure
Friendly, helpful, courteous and considerate sales staff made the buying process absolutely painless and pressure-free. The salesperson I worked with was conscientious in returning calls and prompt and knowledgeable in answering questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the wonderful review, Kerry. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Congratulations on your purchase! If there is anything automotive-related we can assist you with in the future, please let us know. Best, Honda Subaru of Santa Fe Team
Sales & Service
Sales person was professional, courteous, with no pressure tactics. Believe me, this is so important, as I hate pressure sales people. I have walked-out of sales office 2-3 times, leaving sale reps sitting there. This is my 4th purchase from Santa Fe Honda / Subaru in 10 years. I am treated me good, with great Service Dept. Al Romero Santa Fe, NM
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alfonso, we appreciate your feedback and are happy to hear that Al was able to provide you with a positive experience. We strive to provide excellent customer service in all areas of our dealership, and we're glad that this was the case for you! Thank you for your loyalty and we look forward to your continued business! Best, Honda Subaru of Santa Fe Team
Repair survey-2016 12 09
Efficient service. Cordial and thorough. Nice new facility. Well staffed with people who provide good customer service. Would recommend to others as the dealership of choice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding review of our service department. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Best, Honda Subaru of Santa Fe Team
Clean facilities, pleasant environment
Friendly and personal, almost 2 hours seemed a long time for routine oil change and tire rotation and computer check .
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Dorothy. We do appreciate your patience for the extended wait that you encountered. If you would care to discuss your experience further, please do not hesitate to contact me at your earliest convenience. Best, Honda Subaru of Santa Fe Team
Great personal, clean windows, hot coffee.
Marcus was very accommodating. Did not TO us to another. Completed the transaction and answered all of our concerns. We drove away with a beautiful Honda CR-V. Couldn't be happier, O.K. maybe if the temps were in the 70's and not in the 30's it may have been a little nicer. Can Marcus work on that? '
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback, Donovan. We are very happy to hear that Marcus could be so helpful with your purchase. Congratulations on your Honda CR-V! Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Honda Subaru of Santa Fe Team
friendly, helpful saleperson
The sales person (Lyndsey) was very helpful and friendly. The new facility is a big improvement on the old one, but is difficult to get in and out of.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your time to share us this review, Jennifer. Were pleased that Lyndsey was able to help with your purchase. Please don't hesitate to call if we can help with anything at all. Take care until we see you next time. Best, Honda Subaru of Santa Fe Team
Excellent service for recall
Fast and complete service for recall. Helpful check for tire pressure -- conveyed information that tire pressure should be 37, which I was not previously aware of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this awesome review, Juliet! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Feel free to visit us if you have any further needs. Best, Honda Subaru of Santa Fe Team
Excellent service
The staff, especially Ted, was friendly and extremely accommodating at meeting our needs and exceeding our expectations. The work was done in a timely manner and communication was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Stephanie and thanks for your kind words! We appreciate Ted as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to provide excellent service to our guests and we're very happy to hear that this was achieved with you. Best, Honda Subaru of Santa Fe Team