Subaru of Santa Fe

I took my new Honda and for service after only a month and Jason Marcinko helped me and did a terrific job. It was a difficult repair but he kept me informed and advised about the work to be done in the cost of the work the whole way. I could not be happier with anyone else but Jason.

You can’t get any car service after 4pm. So you have to take a day off work to do anything. Guess they can do whatever they want since they’re the only one in town.

I’m always looking for double-pluses, and I think I found one with Honda Subaru of Santa Fe. The first plus is the sales and service departments, which are the best I’ve ever experienced, and in my 60 years I’ve bought many a car, so that’s saying something. In sales, our salesman most recently was Gregory Ryan, and he was the best car salesman, used or new, that I have ever done business with. Truly a pleasure, he was knowledgeable and conscientious throughout the process of buying a car, and made me feel like one of the family there. In the service department, I have worked repeatedly with Jason Marcinko, and he has always gone the extra mile to make sure the work on my car was done as quickly and inexpensively as possible, and that only quality parts were used. Thank you, Jason! The second plus is if you buy a Honda from them, you’re getting one of the best makes on the road, and since they’re a very well-run Honda dealership, they take good care of you, and of your car. I have bought both my cars, used Hondas, from them, and I’m very pleased. Even if I was thinking of buying a make other than Honda or Subaru, I would certainly go to Honda Subaru of Santa Fe first to see what they had available. The combination they have there of honest, professional, and just good people, is really special. If I did end up buying another make from them, I would definitely take it there to have it serviced.

We are new to the Albuquerque area, and, based on local recommendations for a dealer with good customer service, we decided to drive up to Santa Fe. Our 2017 Outback had a recall issue requiring a software update and needed 30k routine maintenance. The service department is open 9A-5P on Saturdays which is a nice change from New Orleans dealers where service closes much earlier. I scheduled the 30k service on the following Saturday but had to schedule the recall service at a later date because we needed a Saturday appointment and the backlog of customers needing Takata airbag replacement. This was not a problem as our recall was not as urgent. On arriving at the dealership we were greeted warmly. The dealership was spotless and had two comfortable waiting areas, one with a tv and one without. One of the staff made fresh dark roast coffee. We are New Orleans natives, no weak coffee for us! We chatted for some time with a salesman about Subarus in general, improvements made for the new model year, upcoming improvements, and explored the latest model, the Ascent. He was genuine, engaging and knowledgeable. He knew we purchased our current Outback less than a year before, so we were not buyers. The dealership itself gets high marks. As far as service, we received a detailed account of service performed and service required in the near future. We also received a nice surprise; they updated the software for the recall so no second appointment was required. Our Subaru has run flawlessly since the service so top marks for the service department. At our request, they obligingly removed the license plate frame from our previous dealer and replaced it with one of their own. We are happy to give them the advertisement. This is our fourth Subaru, and I highly recommend Santa Fe Subaru.

I have only had the car for a month but so far everything is excellent.

Its a three hour drive round trip, but I always feel good about making the trip. Very accommodating and the work is top notch

Excellent service, nice people. Was provided with a ride home while the car was being serviced. Very nice driver.

My recommendation to anyone looking for a car is to stay away from this place and don't even think about it, the management is so horrible especially this general manager Jason, I have purchased a vehicle from Honda of Santa Fe and the lied to let me purchase full coverage warranty turned out it's not full coverage, I will report them to the BBB and the state attorney general, and I hope everyone see this review will do the same, They basically playing stupid games with customers. STAY AWAY

The promptness and communication. And the coffee :) That sums it up! I like the service folks. And the two waiting areas.

arrived on time, car checked in at schedule time, and when it was done, I received a call and was able to return to pick up. I like that convenience. Love getting back a clean car!!