Reviews
This dealership treats everyone so well.
This dealership treats everyone so well. We are so happy we bought from this dealership. James Flores was so helpful and responsive. Joey T guided us through the purchase and he was awesome. Then Mike Goch gave us our car orientation and he was so kind and helpful. Miguel in finance was very professional, friendly and kind. I recommend this dealership to everyone I know. We love our new forester hybrid.
This dealership treats everyone so well.
This dealership treats everyone so well. We are so happy we bought from this dealership. James Flores was so helpful and responsive. Joey T guided us through the purchase and he was awesome. Then Mike Goch gave us our car orientation and he was so kind and helpful. Miguel in finance was very professional, friendly and kind. I recommend this dealership to everyone I know. We love our new forester hybrid.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Liberty Subaru. We appreciate your business and hope to see you again soon! Agata Notter 224-475-7104 agata@libertyautocity.com
Dealer was very easy to work with.
Dealer was very easy to work with. Covered features well, transparent pricing with no “mandatory” dealer add-ons, and very open communication. They worked out dealer trade for exact vehicle I was looking for.
Dealer was very easy to work with.
Dealer was very easy to work with. Covered features well, transparent pricing with no “mandatory” dealer add-ons, and very open communication. They worked out dealer trade for exact vehicle I was looking for.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Steven! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Subaru. Agata Notter 224-475-7104 agata@libertyautocity.com
Charles made buying a new car very easy, he takes the
Charles made buying a new car very easy, he takes the time to make sure you understand everything. Everyone at Liberty was so helpful. I would recommend them to anyone buying a car. This was the second car I bought from Liberty, and probably not the last
Charles made buying a new car very easy, he takes the
Charles made buying a new car very easy, he takes the time to make sure you understand everything. Everyone at Liberty was so helpful. I would recommend them to anyone buying a car. This was the second car I bought from Liberty, and probably not the last
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Liberty Subaru, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Charles, and it was a pleasure having you at the dealership. We appreciate your review! Agata Notter 224-475-7104 agata@libertyautocity.com
The service department at Liberty Auto City Subaru is
The service department at Liberty Auto City Subaru is fantastic and truly deserves 5 stars. However, my experience with the sales department was disappointing. While my salesperson, Charles, and Miguel in finance were great, my issue lies with Rich, the sales manager. During negotiations for my trade-in, I provided documentation to support my car’s value, including a quote from the dealership’s own website. My car had been involved in a minor rear-end fender bender, and Rich claimed they couldn’t honor the quote or the Kelley Blue Book value due to the accident, offering me a significantly lower amount instead. A few days later, I saw my traded-in car listed on their website, and there was no mention of the accident anywhere in the listing. This is misleading and dishonest. I emailed James, the General Sales Manager, to address my concerns about the trade-in process and the inaccurate listing. Unfortunately, neither James nor anyone else from the dealership has responded to me. While I’ve gone out of my way to use the service department because of their excellent care, I am deeply disappointed by the dishonesty and lack of communication from the sales team. I expected better from a dealership I’ve trusted.
The service department at Liberty Auto City Subaru is
The service department at Liberty Auto City Subaru is fantastic and truly deserves 5 stars. However, my experience with the sales department was disappointing. While my salesperson, Charles, and Miguel in finance were great, my issue lies with Rich, the sales manager. During negotiations for my trade-in, I provided documentation to support my car’s value, including a quote from the dealership’s own website. My car had been involved in a minor rear-end fender bender, and Rich claimed they couldn’t honor the quote or the Kelley Blue Book value due to the accident, offering me a significantly lower amount instead. A few days later, I saw my traded-in car listed on their website, and there was no mention of the accident anywhere in the listing. This is misleading and dishonest. I emailed James, the General Sales Manager, to address my concerns about the trade-in process and the inaccurate listing. Unfortunately, neither James nor anyone else from the dealership has responded to me. While I’ve gone out of my way to use the service department because of their excellent care, I am deeply disappointed by the dishonesty and lack of communication from the sales team. I expected better from a dealership I’ve trusted.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We bought a used Subaru today and had an amazing
We bought a used Subaru today and had an amazing experience with Charles and the entire Liberty Team. They made the entire experience seamless and painless. From start to finish, we felt like family.
We bought a used Subaru today and had an amazing
We bought a used Subaru today and had an amazing experience with Charles and the entire Liberty Team. They made the entire experience seamless and painless. From start to finish, we felt like family.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
DR. David, we are very happy to hear that Charles provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Agata Notter 224-475-7104 agata@libertyautocity.com
After initial missteps between New Sales & Parts dept,
After initial missteps between New Sales & Parts dept, the accessories ordered were installed. Would have preferred not to require multiple service visits to get things done but Justin, Scot and Rich were helpful in resolving the matter.
After initial missteps between New Sales & Parts dept,
After initial missteps between New Sales & Parts dept, the accessories ordered were installed. Would have preferred not to require multiple service visits to get things done but Justin, Scot and Rich were helpful in resolving the matter.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we finally delivered such a great experience! Agata Notter 224-475-7104 agata@libertyautocity.com
Pleasant, courteous, professional.
Pleasant, courteous, professional. Very easy in negotiation. Damian was good to work with, also the manager was very easy to work with
Pleasant, courteous, professional.
Pleasant, courteous, professional. Very easy in negotiation. Damian was good to work with, also the manager was very easy to work with
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that Damian and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Charles was an amazing size person along with his team
Charles was an amazing size person along with his team Miguel and Peter. It was a wonderful experience buying a brand new car from this dealership and Charles made the transition smooth and easy. I would always recommend him and his team in this particular dealer.
Charles was an amazing size person along with his team
Charles was an amazing size person along with his team Miguel and Peter. It was a wonderful experience buying a brand new car from this dealership and Charles made the transition smooth and easy. I would always recommend him and his team in this particular dealer.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Miki, Thank you for your very kind review. Charles and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Subaru.
Dealer was easy to work with.
Dealer was easy to work with. Was very fair in negotiation and was quick. Hector was a great person to work with along with all of the employees
Dealer was easy to work with.
Dealer was easy to work with. Was very fair in negotiation and was quick. Hector was a great person to work with along with all of the employees
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Hector and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Subaru!
They are easy to work with and they seem to really care
They are easy to work with and they seem to really care about the customer.
They are easy to work with and they seem to really care
They are easy to work with and they seem to really care about the customer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joey, Peter, and our team met your expectations. Thank you for choosing Liberty Chrysler Dodge Jeep Ram, we look forward to having you as a valued customer for many years to come!