Jim Hudson Buick GMC

Had service appointment and was told 2-4 hours for service to be completed. Vehicle was there 5 hours and was never touched. After setting in waiting room for 5 hours, finally asked where repairs stood and no one knew anything about my truck. Was then asked if i would like to make another appointment. Don't think so! This is why I originally bought from out of town dealership.

Took my vehicle in for an oil change only to find they never changed the oil even though they put a sticker in the window claiming it was changed. When I called to complain they were to come to my house to pick up my vehicle change the oil and bring it back to me. They never came, the excuse I got from Nick Counts the service manager was the weather was bad. It rained the weather was not bad. It was excuse after excuse, I would NEVER go back to a Jim Hudson for anything and this is not the first incident we had with them either.

Service department is terrible. Took my Buick Enclave in for a new battery and tire inflation. Sat for 4.5 hours for them to drop in a battery and inflate tires. They broke something putting in the battery and didn’t inflate the tires!!

Had 2 routine services performed by the dealership. In the first service, they rotated the to tires and set the pressure at 60. The tires should be 60 front/ 80 back. On the second service, they rotated the tire and did not check the tire pressure at all. The result was 80 front and 60 rear. I personally had to correct the error. If a dealership can't take care of fundamentally simple things like a tire rotation, why would I trust them for any other service. I know what good service looks like. I got excellent service at Midlands Toyota. Unfortunately, they don't sell GMC 3500 trucks. I the guess I'll try Love Chevrolet for service. The commercial says try them once and you want forget it.... They are absolutely correct. I will not forget it.

I will not give any stars for the service I have gotten with my recent vehicle purchase. I have never been so disappointed in my life with the lack of service I have been given. I have been a loyal customer of Jim Hudson's now going on 22years roughly. I have bought 4 vehicles including my most recent one. I went with this pre-owned (my first and last time) buying one, it was everything thing I was looking for. the price was right, low mileage and according to the carfax no accidents. Well 2 out of 3 isn't bad so I thought. Jim Hudson's star rating regarding there pre-owned vehicles is hog wash. That is about the simpliest way to put it. Had the mechanics done their job thoroughly, they would have seen that the car had been in some kind of accident. so, this leaves me with 2 assumptions, one they saw it and decided to make it look like it hadn't been in an accident, or two they didn't see it. I am not the world's leading expert in these matters regarding maintenance and the checklist, that I am sure they should be going by when looking at these pre-owned vehicles, but with my limited ability even I could safely assume, that someone didn't do their job. So back to when I purchased the vehicle, they took a nice little picture with a big bow and handed me the keys. Got it home and we discovered this car had been in an accident (this was on a Saturday). Took it back up to Jim Hudson that Monday, and the young kid in service looked at me like we did this, so this is where the picture comes into play. I think by now you can guess the picture was worth a thousand words. I purchased this car June 1st, as of yet my car has not been fully repaired, waiting on the correct part to come in to complete the job. You might think that this is the end of my story, but it isn't. After 5 trips to the service department, I get my SUV back and not only is it not fixed (which this time was not the fault of the service department), they say they ordered the correct part, but what was in the box was not correct. Thats all fine, I understand issues like that can arise. They bring my SUV back and I get in it to go home after work, and my drivers side seat cover is torn off, and not just that but they tore my storage bag (which runs the full length of my backseat). Trying to put the rear seat down. I cannot understand when the part that needed to go on my SUV is underneath the car, not in it. I am at a loss on this one. I called my service rep, no answer (left message), waited tried again (no answer). Called again to speak to a manager, no-one there, guess again left a message to call me. Today I called thoroughly livid (3:53) because I have yet to speak with someone, again at 3:59 to sales (got hung up on) called again no-one would pick up the phone, (by then you guessed it I have gone beyond livid. Called again finally got to the young woman I spoke to the previous day, she said she would take my message directly to the manager and they would call me immediately. Hats off to that young lady, because as angry as I was, she remained totally cool. That young lady needs a raise. I finally got my call told my story and was told that it would be taken care of. Before I go I just wanted to say, I hope someone reads this and takes my words as constructive criticism and takes responsibility for their employee's actions and correct some of these issues. I know I cannot be the only one who has had issues and was afraid to confront them. I take responsibility for my errors at work, and I learn from, so should you.

Purchased a used Cadillac SRX from another dealer and needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward to experiencing the Jim Hudson experience as advertised. Made my appointment for 9am last Thursday morning in which I arrived at 9 promptly. 3 hours later I went to check with my service advisor on the progress and after punching some keys on the keyboard, he stated its being looked at now. I had already checked out the service bays and did not see my vehicle prior to checking. I went back and check again, still no vehicle. After another hour, I went to bays to check and my vehicle was being worked on in the first bay by the viewing window. after 5 1/2 hours, I was told my vehicle was ready. Was told that the turn signal had been replaced but they were unable to find anything about the shifter and felt there was no issue. I went to leave and my check engine light was on and the shift to park warning was on. I immediately went to my service advisor and the car had to be taken back to the bay to be looked at, it was then returned to me with the shift to park warning still on. When I switched the lights on later, the same light they were working near was no longer working. Due to having an arranged appointment at 4, I was unable to stay for further waiting. I finally left the dealership at 3pm, with a headlight out, the shift to park warning still on and preventing the vehicle from being turned off completely. I have since requested to be contacted by a service manager or general manager to discuss the situation hoping that a bad review could be avoided and still no word from anyone. The Jim Hudson experience and owning a Cadillac hasnt been the awesome experience I was expecting...

Purchased a used Cadillac SRX from another dealer and needed a turn signal changed and the shifter checked as the computer in the car wasnt recognizing that the vehicle was in Park. Was looking forward to experiencing the Jim Hudson experience as advertised. Made my appointment for 9am last Thursday morning in which I arrived at 9 promptly. 3 hours later I went to check with my service advisor on the progress and after punching some keys on the keyboard, he stated its being looked at now. I had already checked out the service bays and did not see my vehicle prior to checking. I went back and check again, still no vehicle. After another hour, I went to bays to check and my vehicle was being worked on in the first bay by the viewing window. after 5 1/2 hours, I was told my vehicle was ready. Was told that the turn signal had been replaced but they were unable to find anything about the shifter and felt there was no issue. I went to leave and my check engine light was on and the shift to park warning was on. I immediately went to my service advisor and the car had to be taken back to the bay to be looked at, it was then returned to me with the shift to park warning still on. When I switched the lights on later, the same light they were working near was no longer working. Due to having an arranged appointment at 4, I was unable to stay for further waiting. I finally left the dealership at 3pm, with a headlight out, the shift to park warning still on and preventing the vehicle from being turned off completely. I have since requested to be contacted by a service manager or general manager to discuss the situation hoping that a bad review could be avoided and still no word from anyone. The Jim Hudson experience and owning a Cadillac hasnt been the awesome experience I was expecting...

Classic bait and switch on a used car in inventory. Working with the sales agent via text late yesterday(I was out of state), asked him to do a video closeup which he did, then I noticed without saying anything the price jumped over one thousand, still the same price on CarFax, was thinking about seeing the car today. Texted him about the price increase, no response, then this morning tried again, he now says the car is sold. Ha! Stay away!

I'll not return. I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak to Nick, the service manager and eventually I was assigned to Rob, my Service (sales) associate. Let me start by saying he did most everything in his power, but I informed him that my cell phone was acting up, and provided an alternate number. Sure enough, my screen went blank, but as far as I could see, he hadn't reached out to me about a diagnosis all day. I called back Monday with my office line, but learned I cannot receive incoming calls, so he called my parent's number (in NY) and dealt with them, not me. By Monday evening, the car's issues were diagnosed, but they recommended an expensive method to determine why it was hesitating upon acceleration. Before I dropped it off, I ran the codes and determined it may be a cam actuator or controller, so I had an inking of what was wrong. On Tuesday I gave Rob specific instructions to speak with me, not my parents by calling my brother, with whom I was staying. Because I live alone, I was relegated to living out of a suitcase at my sister's home, and missed work Tuesday waiting all day to get an answer on my car. I told him that afternoon that I only want whatever service will get my car back on the road ASAP, not more expensive diagnosis, and asked him again to call me on a specific number, not my parents. He called them, but when I called the dealer back before closing, he had already left for the day. He told my parents they could drop the car off, but Wednesday they did not. I made it clear I wanted my car ready for pick up by noon, and it was, but they didn't wash it because my mirror cover is missing. Meanwhile, it's been fine despite several rain falls after my cover went missing. I also inquired about two new cars, speaking directly with Marv on Saturday. As far as I can tell, no one followed up. I also spoke with Selina and explained that I was have difficulty communicating with them and reaching Rob, and she attempted to give me a sob story about her sister's accident and wasted my time on a "don't sweat the small stuff" speech, so I explained to her I don't want life advice from a 23 year old receptionist, I just need my car back ASAP. It appears the car is in good working order, but they left some plastic and paper in the car, which is to be expected. The bill was over $800 and I explained to Rob I will never buy a car from them and that was my last visit.

They never call back. They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service department.......