Reviews
Write a reviewPoor service.
Poor service. Brought a GMC pickup in with a bad wheel bearing. Was told the whole hub assembly was removed to diagnose the issue. Found out the vehicle warranty didn't cover wheel bearings, I took it back home and bought a new bearing set. Upon removing the old bearing, I could see not one bolt of the assembly had been touched. I even had to tap the wheel to get it off. I do believe I was lied to. Won't be going back there..
Poor service.
Poor service. Brought a GMC pickup in with a bad wheel bearing. Was told the whole hub assembly was removed to diagnose the issue. Found out the vehicle warranty didn't cover wheel bearings, I took it back home and bought a new bearing set. Upon removing the old bearing, I could see not one bolt of the assembly had been touched. I even had to tap the wheel to get it off. I do believe I was lied to. Won't be going back there..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us, Tom. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The House Chevrolet Buick Cadillac Team
Absolutely love Kayla Amanda and Melanie in the service
Absolutely love Kayla Amanda and Melanie in the service aisle there so caring and always willing to help House Service is the only place I’ll take my vehicles too get work done
Absolutely love Kayla Amanda and Melanie in the service
Absolutely love Kayla Amanda and Melanie in the service aisle there so caring and always willing to help House Service is the only place I’ll take my vehicles too get work done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words about our service team. Thank you for choosing House Chevrolet Buick Cadillac for your vehicle needs. Sincerely, The House Chevrolet Buick Cadillac Team
You charged labor for the hole time it was there not the
You charged labor for the hole time it was there not the time work was done on car Then tell me I have to change transmission cooler lines because there leaking but it is full of oil and the pipes are dry
You charged labor for the hole time it was there not the
You charged labor for the hole time it was there not the time work was done on car Then tell me I have to change transmission cooler lines because there leaking but it is full of oil and the pipes are dry
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The House Chevrolet Buick Cadillac Team
Very happy with my business experience with buying my car
Very happy with my business experience with buying my car there. Everyone was friendly and I think they help me if I have any problems with my car
Very happy with my business experience with buying my car
Very happy with my business experience with buying my car there. Everyone was friendly and I think they help me if I have any problems with my car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The House Chevrolet Buick Cadillac Team
my appt was at 1 it was 2 1/2 for an oil change and tire
my appt was at 1 it was 2 1/2 for an oil change and tire rotation not good asked them to lubricate my mirrors so they would fold in easier i could see lubricant on truck doors so they may have attempted it but when i tried them they didn’t move. she said they didn’t charge me, which why would they they still don’t work i have been pretty happy with House until this time. now i’m not so sure. i asked if they would check my antifreeze for winter but i didn’t see a report on paperwork so i still don’t know if it is ready for winter i moved here a year ago and was happy to find a chevy dealer because i always trusted them to do a good won my truck now i don’t know
my appt was at 1 it was 2 1/2 for an oil change and tire
my appt was at 1 it was 2 1/2 for an oil change and tire rotation not good asked them to lubricate my mirrors so they would fold in easier i could see lubricant on truck doors so they may have attempted it but when i tried them they didn’t move. she said they didn’t charge me, which why would they they still don’t work i have been pretty happy with House until this time. now i’m not so sure. i asked if they would check my antifreeze for winter but i didn’t see a report on paperwork so i still don’t know if it is ready for winter i moved here a year ago and was happy to find a chevy dealer because i always trusted them to do a good won my truck now i don’t know
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The House Chevrolet Buick Cadillac Team
Fast, efficient and ready on time
Fast, efficient and ready on time L L L L L L L L L
Fast, efficient and ready on time
Fast, efficient and ready on time L L L L L L L L L
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business. Sincerely, The House Chevrolet Buick Cadillac Team
Had some service work done on Cadillac XT5.
Had some service work done on Cadillac XT5. We waited over 20 minutes for final cleaning to pick up the vehicle "after" they indicated it was ready. Arriving home we discovered the "detailing" left it dirtier than it was to start with. There were dirt splatters inside the rear hatch area on the carpet and sidewalls, a dirty rag had been used on the dash and steering wheel area leaving smears on the chrome surfaces and the same on the inside of the windshield not to mention greasy fingerprints on the driver's side arm rest. We are 30 minutes from there and decided to spend an hour cleaning it ourselves rather than waste gas and God knows how much more time for them to try and clean it properly. Won't be returning.
Had some service work done on Cadillac XT5.
Had some service work done on Cadillac XT5. We waited over 20 minutes for final cleaning to pick up the vehicle "after" they indicated it was ready. Arriving home we discovered the "detailing" left it dirtier than it was to start with. There were dirt splatters inside the rear hatch area on the carpet and sidewalls, a dirty rag had been used on the dash and steering wheel area leaving smears on the chrome surfaces and the same on the inside of the windshield not to mention greasy fingerprints on the driver's side arm rest. We are 30 minutes from there and decided to spend an hour cleaning it ourselves rather than waste gas and God knows how much more time for them to try and clean it properly. Won't be returning.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Larry, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at House Chevrolet Buick Cadillac does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The House Chevrolet Buick Cadillac Team
No need to discuss further. Our vehicle was such a MESS we cannot trust House for our future business. No "sorry's" or discounts will erase the negative impression this left on us. Not only the tech erred but the service rep missed an opportunity to double check the condition of the vehicle and she failed to do so.
I had a recall on my car.
I had a recall on my car. the service was great ! the people there were amazing! Extremely nice! Will return
I had a recall on my car.
I had a recall on my car. the service was great ! the people there were amazing! Extremely nice! Will return
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The House Chevrolet Buick Cadillac Team
Traveling across the U.
Traveling across the U.S. “seeing the U.S.A. in my Chevrolet” on three week vacation and rolled on 5000 miles and House Chevrolet got me right in for oil change. Tried 3 other GM dealers and couldn’t get me in for a week. House was very accommodating. Appreciate the service provided by Kayla our Service Advisor.
Traveling across the U.
Traveling across the U.S. “seeing the U.S.A. in my Chevrolet” on three week vacation and rolled on 5000 miles and House Chevrolet got me right in for oil change. Tried 3 other GM dealers and couldn’t get me in for a week. House was very accommodating. Appreciate the service provided by Kayla our Service Advisor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The House Chevrolet Buick Cadillac Team
Great dealership to work with, call and they get u right
Great dealership to work with, call and they get u right in . Great job House chev and Kayla
Great dealership to work with, call and they get u right
Great dealership to work with, call and they get u right in . Great job House chev and Kayla
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The House Chevrolet Buick Cadillac Team