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Bill Walsh GMC Truck of Ottawa

(24 reviews)

Reviews

(24 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Walsh GMC Truck of Ottawa from DealerRater.

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Bill Walsh Superstore!

Bill Walsh Superstore! Helped us tremendously to get out of our lease and into a better financial situation. We are very appreciative!

Bill Walsh Superstore!

Bill Walsh Superstore! Helped us tremendously to get out of our lease and into a better financial situation. We are very appreciative!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Had a great experience at Bill Walsh!

Had a great experience at Bill Walsh! Bob was knowledgeable, patient and answered all of my questions. He even gave me time alone for me to decide. Trevor looked up an extra rebate and even found a great interest rate for the time frame I wanted. There was no pressure and I felt heard and taken care of. I drove from Chicago for the free lifetime power train warranty but got so much more! The best experience buying a car I’ve had in 30 years.

Had a great experience at Bill Walsh!

Had a great experience at Bill Walsh! Bob was knowledgeable, patient and answered all of my questions. He even gave me time alone for me to decide. Trevor looked up an extra rebate and even found a great interest rate for the time frame I wanted. There was no pressure and I felt heard and taken care of. I drove from Chicago for the free lifetime power train warranty but got so much more! The best experience buying a car I’ve had in 30 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Wow! Thank you so much for taking the time to share your exceptional experience at Bill Walsh. We're thrilled to hear that Bob's knowledge and patience, along with Trevor's dedication to finding you the best rebate and interest rate, made your car-buying journey so positive. We truly believe in providing a no-pressure environment where our customers feel heard and valued, and it's incredibly rewarding to know we achieved that for you. We're delighted that the free lifetime powertrain warranty brought you from Chicago, and even more so that you found so much more than just that. Your 30 years of car-buying experience make your feedback especially meaningful to us. We strive to create the best possible experience for every customer, and we're honored to have earned your trust. We look forward to serving you again in the future, Martha!

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We have been searching a a truck with all the features we

We have been searching a a truck with all the features we wanted and found it at Bill Walsh. Their private for the 2022 Sierra was very competitive, no haggling and the inclusion of a lifetime power train was icing on the cake. Jeremey Torres was grate to work with an dher made sure we got what we were looking for with no pressure. Such a great experience, we highly recommend.

We have been searching a a truck with all the features we

We have been searching a a truck with all the features we wanted and found it at Bill Walsh. Their private for the 2022 Sierra was very competitive, no haggling and the inclusion of a lifetime power train was icing on the cake. Jeremey Torres was grate to work with an dher made sure we got what we were looking for with no pressure. Such a great experience, we highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

twescoubas, what a great review! We are so happy you found your truck, and that Jeremey Torres made it a great experience. Thank you!

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This was a pleasant experience with the dealer.

This was a pleasant experience with the dealer. My salesman Jeremey Torres is great to work with and still working on the owner manual for me. Also Mike Slechta manager was great. Every buddy I dealt with was great. Will do it again

This was a pleasant experience with the dealer.

This was a pleasant experience with the dealer. My salesman Jeremey Torres is great to work with and still working on the owner manual for me. Also Mike Slechta manager was great. Every buddy I dealt with was great. Will do it again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your kind words, paulym1956! We're glad to hear that you had a positive experience at our dealership. We're happy to hear that Jeremy Torres was helpful and is still working on getting you the owner's manual. Please let us know if there's anything else we can do to assist you. We also appreciate your mention of Mike Slechta. We're fortunate to have such a dedicated and knowledgeable team. Thank you for choosing our dealership.

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Great, efficient service from Jeremey Torres in the

Great, efficient service from Jeremey Torres in the purchase of my new 2024 Chevy Trailblazer.

Great, efficient service from Jeremey Torres in the

Great, efficient service from Jeremey Torres in the purchase of my new 2024 Chevy Trailblazer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your positive experience, it's wonderful to hear that Jeremey Torres provided you with great and efficient service during your purchase of the 2024 Chevy Trailblazer!

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Erica is the best!

Erica is the best! She always gets back to you with an answer. She is the reason why I purchased my vehicle.

Erica is the best!

Erica is the best! She always gets back to you with an answer. She is the reason why I purchased my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

It's wonderful to hear such glowing praise for Erica! It sounds like she's truly exceptional at what she does. Providing prompt and helpful answers is crucial in any customer service role, and it's clear that Erica excels in this aspect. It's no surprise that she's earned your loyalty and appreciation. Cheers to Erica for her outstanding service!

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Jeremy at Bill Walsh GM was great from the start.

Jeremy at Bill Walsh GM was great from the start. Helped the entire way through the buying process and even after the truck was purchased. He made sure everything was clear and exactly how I wanted it. Great customer service!

Jeremy at Bill Walsh GM was great from the start.

Jeremy at Bill Walsh GM was great from the start. Helped the entire way through the buying process and even after the truck was purchased. He made sure everything was clear and exactly how I wanted it. Great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you so much for taking the time to share your positive experience with Jeremy at Bill Walsh GM! We're thrilled to hear that Jeremy provided you with exceptional service from the moment you walked in until after your truck purchase. Delivering clear communication and ensuring that your needs were met exactly as you wanted is always our top priority.

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Great communication and follow up on a truck I was

Great communication and follow up on a truck I was interested in buying, came in quick negotiation with Jeremy and drove off with a great truck at a fair price.

Great communication and follow up on a truck I was

Great communication and follow up on a truck I was interested in buying, came in quick negotiation with Jeremy and drove off with a great truck at a fair price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! It was a pleasure assisting you with the purchase of your new truck. I'm glad to hear that you appreciated our communication and follow-up throughout the process. At our dealership, we strive to provide excellent service and make the buying experience as smooth as possible. Jeremy and the rest of our team are committed to finding the right vehicle for our customers at fair prices, and I'm delighted that we were able to meet your needs.

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Absolutely incredible experience.

Absolutely incredible experience. I want to give out a shout out to the used sales rep and the used car managers. I bought a vehicle at an extremely fair price, got a solid deal on my trade in, and was treated with respect and professionalism the entire time. I have been to dozens of dealers looking for this same car and had to deal with pricing games, hassles, nickel and diming, high pressure, etc. etc. Exactly what you would expect in today's market. However this was never the case here -- they did not play pricing games with me and were very honest from the get go. I do not understand the poor reviews but I assume they come from people that either have zero credit to no credit and were denied a loan. That's not one the dealership but on the bank. This place is no frills but all the staff are fair, friendly, professional, and most importantly do NOT PLAY GAMES or treat you like a fool. Highly recommend to anyone who wants an honest and low pressure purchasing experience. Thanks to the entire team!

Absolutely incredible experience.

Absolutely incredible experience. I want to give out a shout out to the used sales rep and the used car managers. I bought a vehicle at an extremely fair price, got a solid deal on my trade in, and was treated with respect and professionalism the entire time. I have been to dozens of dealers looking for this same car and had to deal with pricing games, hassles, nickel and diming, high pressure, etc. etc. Exactly what you would expect in today's market. However this was never the case here -- they did not play pricing games with me and were very honest from the get go. I do not understand the poor reviews but I assume they come from people that either have zero credit to no credit and were denied a loan. That's not one the dealership but on the bank. This place is no frills but all the staff are fair, friendly, professional, and most importantly do NOT PLAY GAMES or treat you like a fool. Highly recommend to anyone who wants an honest and low pressure purchasing experience. Thanks to the entire team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Wanted the car and they wouldn't sell it.

Wanted the car and they wouldn't sell it. Would not get back to me to give me a reason.

Wanted the car and they wouldn't sell it.

Wanted the car and they wouldn't sell it. Would not get back to me to give me a reason.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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