Stivers Ford of Waukee

Don't do it! I have purchased 2 vehicles from Stivers regrettably. The first one had multiple electrical issues that took many appointments to figure out. Once they thought they had it fixed, we traded it in. Second vehicle, was overcharged by $1000 for bedliner that was to cost around $700. Lack of accountability is their MO. Various closing steps missed in our purchase, couldn't find our second set of keys for a our brand new vehicle. I could go on and on with why this isn't a place you want to purchase a vehicle from Stivers!

The financing process was unacceptable. Many mistakes. The offer of compensation for these mistakes was appreciated. How the compensation was handled was chaotic at best. Not following through as promised resulting in delays.

My wife and I had an abnormally pleasant experience purchasing a used Camry. Ben D. offered excellent pre-sales support which was essential as we were interested in the car, but 350 miles out-of-state. His communications via phone calls, text, and email were outstanding. Particularly appreciated his doing a video walk around and then also coming in on his day-off to complete the transaction. We also had a pleasant experience with the Finance Manger, Sandro M. who was very personable and handled a lot of paperwork to complete the sale. Overall, very pleased with the car, and people we interacted with. There was even a young fellow that helped us find Ben on the morning we arrived to complete the transaction. We had a few post sale communications related to a couple loose ends. Those were excellent as well, including very professional and detailed response to an inquiry about the delay in processing our check we received by email from Irina A. There were 3 things that could have made our experience a bit better. Our car was supposedly run thru 130+ point inspection. I would have liked to see the car well detailed for picking it up. It did not appear to have even been washed that morning, let along waxed. Interior was fine. Engine compartment was clean. For having been supposedly well checked over, it was a bit concerning when taking it out for a short test drive the morning of sales transaction, that we had the low tire indicator on the dash showing. They then pumped up the tires and said booth rears were low. When back home, I checked the tires and while they had added enough so the indicator was off on the dash, they were still several pounds below recommended pressures on the door and the tires were not set evening on all 4 tires. (My gauges are quite accurate.) The 3rd thing - we don't purchase may cars at dealerships. WIsh they had told us up front that they / their bank places a hold of 10 business days on personal checks. We could have easily used a cashiers check had we known of this practice up-front. Over all, good experience and glad things turned out well as we invested 350mi one way travel and overnight stay. -dale & jane

Great job by my dealership rep, Tiffany, however the car was not as clean as I expected and tires were low

Staff was very friendly and helpful. Worked with me to get payments where I needed them to be.

Zach was awesome so was the young man who did our paper work! Thank You! Great truck with low mileage will start my son out win his new job awesome! Zach is the man!

The sales rep, Brian, was friendly and was to work with. He let me know when the right car was at the dealership and was super easy to work with when discussing the purchase.

I have leased 4 cars in a row from them. Never again. I traded in a car on a new one. The finance guy who helped me, who I was told no longer works for them, didn't submit that info, so I was charged another payment on a car I didn't have anymore. There started the month of back and forth of trying to get the money back. About 2 weeks ago, someone finally said, you are right, we owe you. They were going to mail payment. Well, as I said, it's been two weeks. Nothing in the mail. Left message for someone to call me back. Of course, no one ever did. Run far away from them, their service has gone way downhill.

I drove 3 hours to look at a used car I felt was a very reasonable price. I found Brian Schroeder the used car sales person to be very pleasant and easy to work with. I was very happy with Eusebio Ramos in the finance dept. All in al it was a great experience and well worth the drive,

Stivers provides great service and was reasonable on price when dealing on my new 2025 Expedition Tremor.