Reviews
very rude and unhelpful "After" made purchase
They are very friendly when you try to make purchase, but once you say yes they change their attitude. Purchase process takes more than 5hours and kind of pushy. They promise they are going to clean the car before I take home, even though I mention please clean here and there, the dealer totally ignore what he promised.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I personally apologize for your bad experience, please call me so that I might address your concerns. I would be more then happy to correct any issues you have with the cleanliness of your vehicle. I assure you we are just as friendly after the sale as before. Luc Burns 573-364-1211
Great Customer Service
After shopping for months, my husband and I finally found the perfect car at the perfect Dealership. We stopped in at Sakelaris Ford and Lincoln in Rolla where we were greeted and treated so nicely by "Pamela Anderson" and Denzel aka Jason. They were AWESOME!!! They helped us find the perfect vehicle to suite our families needs and at the right price too. I would recommend everyone to stop in Sakelaris Ford in Rolla, MO. Everyone is very friendly and ready to listen to all of your wants and needs, No Pressure!!! With the purchase of our vehicle they filled up our gas tank, detailed and washed our car, and gave us our first oil change for free. We will be returning customers and tell our friends and family, guaranteed :) A big thanks to everyone at Sakelaris, we appreciate you for all that you've done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Megan and Justin, Thank you for letting us help you. It was truly a pleasure.
Great customer service
Jason Braham helped me out when I purchased a car from another dealership and ended up making a bad decision. He pointed out all the issues that were made during the deal. Thankfully I was able to get out of the purchase and get my original vehicle back. This company went above and beyond to help me out when they didn't have to do anything. That means more to a single mother than a person may know. They have earned my trust and when I do make my final purchase, Sakelarisa will be my number one stop.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for letting us help you get out of a bad situation. Remember to tell your friends, we pride ourselves on providing no pressure sales environment and our sales staff number one goal is that every one of our customers leave happy, and that they've gotten the best possible deal on their new vehicle.
Buying a new car!
My husband and I just bought a 2015 Escape from Sakelaris Ford Lincoln of Rolla, Missouri. What can I say beyond the fact that it was an amazing experience. We were met by knowledgeable, personable and professional staff; chief among them car salesman Jim Foust. Jim is an amazing young man who was extremely helpful in our search for the right vehicle. His patience, humor and professionalism made the whole experience a joy. He answered all of our questions, and 'his' questions [in regards to our car needs] were a tremendous help in selecting the right car for us. The whole financing procedure was a joy, granted that might not be heard very often but it is the truth. It was done in a timely fashion and we were more than satisfied with the outcome. Loved the fact that Sakelaris Ford had such a variety of products, like the Extended Warranty we purchased. We were shown several plans and the plan we chose was explained fully........on top of being reasonably priced. We were equally impressed with the friendliness of the staff and the genial atmosphere that helped make our experience a positive one; we met a wide range of personnel while we were there and to a person we were impressed by this organization. We plan to purchase a new Ford truck in a few years and without a doubt, we plan to make that purchase from Sakelaris Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hope that you are enjoying your new Escape, remember that we have an award winning service department here for all your future needs.
mrs. Perzan
Great customer service, very friendly. gave us great deal on trade in. totally recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for letting us earn your business.
Great Dealer for Sales & Service
When looking for a new vehicle, I not only look for a competent sales staff but also service department for my future needs. I have found them both here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you sir.
Great service
I wasn't sure about shopping there under new ownership but we decided to give them a try, we have been doing business there for years as Denny Ford. We went to see Luc it is always great to work with. if he doesn't have what you want he will find it for you. We trust him to take care of us and he always has. That's why we specifically went there to see him when we decided to trade our explorer in. I hope to be able to do business with him again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you.
Customer Service has a name;Sakelaris Ford Lincoln
Luc Burns was excellent. After showing me the 2012 Ford Fusion SEL, I came in the next day, and even though he was off, he came right in, that is even after working another job overnight protecting others. Luc is a great asset to the Sakelaris Team. This was my eight Ford product and I can't think anywhere else I would ever go for my ninth!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, Thank you very much for kind words and for choosing our dealership for your purchases and service.
Luc Burns is highly recommended
I have dealt with Luc Burns and I would highly recommend him to anyone. He is easy going and very well informed regrading the Ford products. I am a repeat customer and have purchased several vehicles there, some new, some used and have been truly satisfied.!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much for choosing us, and allowing us to earn your business.
Sakelaris Ford is the BEST!
We traded cars at Sakelaris Ford and the experience was excellent. The sales personnel was friendly, helpful, did not make you feel like your trade in was a piece of junk. They gave us a fair price for our trade-in. Not your usual experience when trading cars! We live several miles from Rolla so we called to check the availability, the call was answered promptly and we were connected to Jim Foust, sales. He treated us like he had known us all his life . He didn't pressure us in any way, very open to our needs and even programed the blue tooth for us! I would highly recommend Jim to deal with. Brice in finance was very nice as well, made it very quick and simple. I would trade at Sakelaris Ford again, no questions.....all our family and fiends will hear about what a good experience we had, and we know alot of Ford people! Thanks, Jim and we enjoyed meeting and speaking to Mr. Sakelaris as well. They have a good team and are honest and professional. I feel we not only got a great deal, but we gained friends as well. Two VERY satisfied customers!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Beth and Tom, Thank you very much for letting us earn your business, and thank you for the kind words.