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Mike Castrucci Ford of Alexandria

(705 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–12:00am
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 5 awards
2021 state dealer award 2020 state dealer award 2020 state dealer award
2021 consumer dealer award 2020 consumer dealer award
New (859) 316-2020 (859) 316-2020
Used (859) 316-2356 (859) 316-2356
Service (859) 316-2351 (859) 316-2351

Reviews

(705 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Castrucci Ford of Alexandria from DealerRater.

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Great deal, great service!

Roger was great to work with. I absolutely despise going to dealerships, but I would go back to this one and work with Roger again. I came from out of state, and he messaged me every day to let me know the vehicle I was interested in was still there. They gave a good price for trade in, and a great sales price for my new-to-me truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Smooth

We were dealt with very smoothly & very friendly. We had no issues of checking out the vehicle in a timely manner & did not feel pressured to deal quickly. Everyone was very accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly and easy to work with.

Purchasing a truck from this dealership was a positive experience. Roger Lyons was very helpful in helping us find the truck I wanted. I didn't feel pressured like at other dealerships I've been at. I don't recall the names of everyone that helped us, but they were all professional and friendly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good experience. Better than other lots I've been to

Had a great experience. They gave me a decent price on my trade in. Although the overall price on the car I was buying went up I still feel I got a decent deal. Roger was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good experience with salesman

The experience we had with Roger was great. The person who did the paperwork and took the money was not as polite or helpful. Overall it was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service and fair pricing

The staff was a pleasure to work with during the purchase of my used F150. The did not pressure you to make a decision and supported with getting questions answered quickly. I will look to them on my next purchase as they had a great selection. Moving forward, they will be in short list of go to dealers. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Overall Great Experience

Roger was great to deal with and quick to respond to any questions or requests I had. They agreed to fix the few small things I noticed wrong with the truck and provided a rental while fixing it. Detailing could have been a little more thorough but besides that I had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fair prices on quality used cars and great staff

We purchased our Dodge Charger from Roger Lyons he was great to work with and got us a good deal. Would recommend them to anyone looking for a car. We drove from Lebanon Ohio and are very happy with our decision

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding Personal Experience

Roger was extremely friendly, personable and exceeded our expectations. He did not pressure us, and he met our vehicle stipulations within our budget. I would highly recommend him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding Service

I had a great experience when I visited the dealership. I'm very satisfied with my purchase and the excellent and professional service. Huge shout-out and sincere thank you to Chris Aeree, and Jeremy Huffman. They worked diligently to get me in my vehicle and out the door. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.