Reviews
Write a reviewNot happy feel like we got taken
We purchased a 2019 ford lariat and have in the shop 3 times not a happy camper was 1st told needs oil change then 2 valves replaced
Not happy feel like we got taken
We purchased a 2019 ford lariat and have in the shop 3 times not a happy camper was 1st told needs oil change then 2 valves replaced
- Customer service 2.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terrible service repairs not done correctly
Do not go there for anything should be reported to ram for poor performance repair air ride 700.00 dollars had problems 9 months later did not call when truck done rude service
Terrible service repairs not done correctly
Do not go there for anything should be reported to ram for poor performance repair air ride 700.00 dollars had problems 9 months later did not call when truck done rude service
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
RETIRED SERGEANT MAJOR /FORMER MARINE.
Been using Mason City Ford/Lincoln since 2002. I have always had great service and great help with all personal I have had contact with. This is my second Lincoln and one Jeep with this dealership. Like the Service.
RETIRED SERGEANT MAJOR /FORMER MARINE.
Been using Mason City Ford/Lincoln since 2002. I have always had great service and great help with all personal I have had contact with. This is my second Lincoln and one Jeep with this dealership. Like the Service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Used vehicle purchase
We drove 2.5 hours to purchase a used Escalade. Everything was very transparent through the purchase process. Until we returned home. There was a drivers side door handle replaced by Mason. After returning home (2.5 hrs away) I discovered that Mason did not tighten up the door handle they replaced. I had to pay someone to remove the door panel and correct the problem Mason created. Mason also replaced Canister Perge Valve located in the rear of the vehicle. Apparently the wire was broken somewhere between the engine compartment and the new valve. Instead of finding where it was broke, Mason ran a new wire and didn't bother to secure the wire. It was rubbing on the converter, the front drive shaft and various other moving parts. This wire would not have lasted very long. I again had to pay someone to correct Mson's sloppy work. Doesn't appear to be a dealership that is looking out for their customers.
Used vehicle purchase
We drove 2.5 hours to purchase a used Escalade. Everything was very transparent through the purchase process. Until we returned home. There was a drivers side door handle replaced by Mason. After returning home (2.5 hrs away) I discovered that Mason did not tighten up the door handle they replaced. I had to pay someone to remove the door panel and correct the problem Mason created. Mason also replaced Canister Perge Valve located in the rear of the vehicle. Apparently the wire was broken somewhere between the engine compartment and the new valve. Instead of finding where it was broke, Mason ran a new wire and didn't bother to secure the wire. It was rubbing on the converter, the front drive shaft and various other moving parts. This wire would not have lasted very long. I again had to pay someone to correct Mson's sloppy work. Doesn't appear to be a dealership that is looking out for their customers.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Richard, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (641) 424-8550 if you?d like to discuss this matter further. We look forward to hearing from you. Take care.
Purchase of Dodge gran caravan
friendly service . Didn't feel any pressure while dealing with them. Fealt our dealing were respectfully orchestrated.
Purchase of Dodge gran caravan
friendly service . Didn't feel any pressure while dealing with them. Fealt our dealing were respectfully orchestrated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!
SUV purchase
Great experience! Our salesperson answered all of questions and worked to get us the vehicle that we wanted.
SUV purchase
Great experience! Our salesperson answered all of questions and worked to get us the vehicle that we wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Ford Escape
Overall, I am not happy with the honesty I have received about the vehicle I have bought. Since having my new car, I?ve had to fix problems the dealership should have informed me about.
Ford Escape
Overall, I am not happy with the honesty I have received about the vehicle I have bought. Since having my new car, I?ve had to fix problems the dealership should have informed me about.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa, we are so disappointed to learn of this situation you have described. Please contact us at (641) 424-8550 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your feedback and we look forward to speaking with you.
moconnell67@yahoo.com
I was treated with great respect and the buying process was kept simple and to the point. I would recommend Mason City Ford to anyone who is looking to purchase a New or used Automobile.
moconnell67@yahoo.com
I was treated with great respect and the buying process was kept simple and to the point. I would recommend Mason City Ford to anyone who is looking to purchase a New or used Automobile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mickey, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
bpoulinsr@yahoo.com
Very comfortable experience. Scott was courteous and knowledgeable, very helpful throughout the process. Arranged a test drive for the vehicle I purchased and with another vehicle in the same line at a different trim level. Would definitely recommend to family and friends.
bpoulinsr@yahoo.com
Very comfortable experience. Scott was courteous and knowledgeable, very helpful throughout the process. Arranged a test drive for the vehicle I purchased and with another vehicle in the same line at a different trim level. Would definitely recommend to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We are happy we could make your experience a positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Mason City Ford is the best!
Courteous, hard working staff, willing to go the distance and get people in a vehicle!
Mason City Ford is the best!
Courteous, hard working staff, willing to go the distance and get people in a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase