Long McArthur Ford

Took Bronco in to get heater fixed under warranty. When we picked it up it had a couple thousand dollars damage to the interior and body from mechanic. We were told about one item broke. We had to find all the rest. It was covered in oil and grease. Was told by service tech that we should expect damage when we bring in service. Now they have to order a bunch of new interior parts to replace and we have to have body work and painting done. I refuse to let there body shop do work so Conklin is doing it and Lm is paying them. To top it off they did not fix the problem. Damages include both sun visors broke, console damage, hood piece, dash parts and dent in door jamb requiring body and repaint. They even had to detail it after we went to get it to clean up all the oil and crap. I would highly recommend to not use them. We were told that their mechanics are not held accountable for any issues.

Great low-pressure experience. They were able to answer our questions and were very personable.

Awesome to deal with. Very helpful, quite personable. I highly recommend working with this dealership.

Excellent service. Rob Morris was very helpful. Very happy with my experience. Will do business here again.