Reviews
Write a reviewRetired
Best Ford Dealer in The state of Hawaii. Thier service department is the best, body is the best too. Owner , manangerment is the best.
Retired
Best Ford Dealer in The state of Hawaii. Thier service department is the best, body is the best too. Owner , manangerment is the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Great buying experience
Excellent service! Would buy from again! Definitely will recommend to friends and family!
Great buying experience
Excellent service! Would buy from again! Definitely will recommend to friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rowena, we appreciate your recommendation of our dealership! At Kuhio Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
New truck, problems with service
We were at the end of a lease period and decided to purchase a new vehicle rather than our leased. Over all we are happy with ford products. The truck we purchased, was to have a tow package installed when we picked it up. The package was not installed at pick up. It will take 6 weeks for a service appointment for installation. We also purchased rust and interior protection, which was not completed upon pick up, another service appointment was needed. There is a clunking sound under the truck when we drive over a speed bump or reverse. Again, this was supposed to be checked out when the truck underwent rust proofing. It was not dealt with. We are worried that this is a serious problem, we have talked with our sales person and have tried to contact the service dept. No response from the service department. We understand that there is a shortage of workers, yet, this is a new truck with 200 miles on it. I feel there is lack of clear communication at times with the dealership
New truck, problems with service
We were at the end of a lease period and decided to purchase a new vehicle rather than our leased. Over all we are happy with ford products. The truck we purchased, was to have a tow package installed when we picked it up. The package was not installed at pick up. It will take 6 weeks for a service appointment for installation. We also purchased rust and interior protection, which was not completed upon pick up, another service appointment was needed. There is a clunking sound under the truck when we drive over a speed bump or reverse. Again, this was supposed to be checked out when the truck underwent rust proofing. It was not dealt with. We are worried that this is a serious problem, we have talked with our sales person and have tried to contact the service dept. No response from the service department. We understand that there is a shortage of workers, yet, this is a new truck with 200 miles on it. I feel there is lack of clear communication at times with the dealership
- Customer service 4.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Barbara, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (808) 245-3673.
Worst service I’ve ever experienced
Got promised a lot of things and all they did was lie just to get a sale I would have given them a zero star but I had to put something very disappointing
Worst service I’ve ever experienced
Got promised a lot of things and all they did was lie just to get a sale I would have given them a zero star but I had to put something very disappointing
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Kuhio Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact us at (808) 245-3673 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you. Take care.
Michelle is da Best!!!
Michelle makes the service experience easy. She always has a smile, explains so I can readily understand, and makes the process relatively painless. Thank you so much!
Michelle is da Best!!!
Michelle makes the service experience easy. She always has a smile, explains so I can readily understand, and makes the process relatively painless. Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ford F-350 Super Duty
Mary at Kuhio ford was very helpful!!Even if I had warranty issues the staff was able to help me out and all the parts they changed on my truck works perfectly fine.Mahalo
Ford F-350 Super Duty
Mary at Kuhio ford was very helpful!!Even if I had warranty issues the staff was able to help me out and all the parts they changed on my truck works perfectly fine.Mahalo
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kuhio Ford
Fast service, qualified mechanics and fair pricing.
Kuhio Ford
Fast service, qualified mechanics and fair pricing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate you taking the time to leave us feedback on your visit, Richard! We are glad we could provide you with fast service! If there is anything else we can do to assist you, please let us know! Take care!
Ford Ranger Service
Kuhio Ford service was very professional with the service and safety inspection of my ford ranger pickup. They quickly identified and repaired front suspension problems.
Ford Ranger Service
Kuhio Ford service was very professional with the service and safety inspection of my ford ranger pickup. They quickly identified and repaired front suspension problems.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kauai F-150 purchase
Amazing customer service! Thank you Kana'i, Aaris & Ryan!
Kauai F-150 purchase
Amazing customer service! Thank you Kana'i, Aaris & Ryan!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A great place to Wheel and make a deal.
Very user friendly & have large inventory new/used
A great place to Wheel and make a deal.
Very user friendly & have large inventory new/used
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase