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Gateway Ford - TN

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (146 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (146 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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My review

Good: pricing seems competitive Poor: Detailing not ready. Took too long. Good: Everything seems orderly

Rating breakdown (out of 5):
  • Customer service
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our apologies that your detailing took too long! And we appreciate your honesty. We know your time is valuable, and we will strive to be speedier from here on out!

Very Satisfied

Very easy going and helped us out like it should be. He wasn't one of them annoying salesman that kept shoving the car down your throat. Very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

No one wants a car salesman that shoves a car down your throat! We are proud of our guys, and thank you for the kind words about our staff. Let us know if you need anything!

Listened to our needs

Brent was great, not pushy, listened to our needs. Everyone we were in contact with was friendly and nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

A pushy salesperson can make buying a new vehicle a nightmare! We are glad that you had a great experience with us. Let us know if you ever need anything!

Very curteous

Very curteous - poliet and was willing to meet my expectations and pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

That's what we strive for with our customers! Thank you for your kind review. Come back and see us!

Second car purchased at Gateway

Brent Hunter was very courteous and knowledgable - no pressure. A great pleasure doing business with entire dealership. This was our second car purchased at Gateway.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your continued business! We love having repeat customers in our Gateway family. Have a great summer!

I was treated with respect and kindness

Gateway staff and my sales person were exceptional. I highly recommend both Gateway and the staff. The entire staff was extremely friendly. I could not asked for a more kind and considerate sales person or sales manager. I was treated with respect and kindness. They were very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We very much appreciate your recommendation! We are here any time you need us!

First class

Brent Hunnicut was professional, friendly, and knowledgable Would recommend him to other vehicle buyers. 1st class all the way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great people to do business with

Buying this car from Gateway has been an pleasant and smooth experience. thank to Brian Redmon "great people to do bus. with"

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian is great. He is a huge asset to Gateway! Thank you for your kind words.

Good experience

It was a good experience. Will provided us with good information and friendly service. I would recommend them as a good business to buy a car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Gateway

GATEWAY'S SALES AND OTHER EMPLOYEES WERE VERY KNOWLEDGEABLE AND EFFICIENT. THEY SEEM TO TAKE THEIR JOB SERIOUS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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