Reviews
Write a reviewArvel Miles
I have a 2017 Escape. It was serviced as requested. An issue with both headlights was noticed by the service manager, who ordered both new headlights and replaced them under the warranty. Both headlights had something that looked like cracks from the inside. The new ones look great. Thanks for repairing them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arvel, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!
Too many excuses...
After turning me down 3 times for the 3 Takata Airbag Recalls on my van, we took our van to where we bought it in Tupelo and were given a loaner car. The van was ready and the Recalls were performed, and we had our van back in less than 24 hours. Now, given that your network and a hurricane were involved, we still wondered why your establishment didn't even order the parts and have them in stock before we made the trip to Belk 3 times and given excuses for not getting the Recalls done. That is what concerns me, and why we called Tupelo and got right in, without the typical 2 week delay in service at Belk. Every appointment we have ever set up, has been a 2 week delay in EVERY Service requested. No loaner offered, and never less than 2 weeks before we can bring the van in for SCHEDULED service. Too many delays, and too many excuses.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you for bringing this unfortunate experience to our attention. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (662) 234-4661 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Great experience!
Jessie was sweet and very informative. I have had nothing but a great experience so far!! And TJ is the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The Best
Great service department! I really appreciate Marvin bringing me home and picking me up!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Car Wash Please...
Pam is the greatest...She has a customer service spirit. The only thing I could say that is needed is free car washes for our cars. Other dealerships do this? what is loyalty worth? Also, the facility is a little run down and out dated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words! We know Pam will really appreciate your review!
Exceptional service!
T. J. Hemphill came and picked up my car, took it back to be serviced, then brought it back to me. He absolutely refused to let me give him a tip. He couldn't have been nicer or more accommodating and I certainly appreciate it, as I am not able to sit there while it's being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judy, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. At Belk Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Great service
Staff Always courteous and a good job well done. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Johnny, we're happy to help! Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent service
The service was very fast. The staff is friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad everything was handled quickly and your satisfaction, Jennifer! We hope to be of service to you again! Take care!
Cleanelless and kindness for a oil change
You done everything nicely and got me in and out. I have Ford Escape 2015 and could not ask for any more kindness than I received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad we could get you in and out so quickly, John! We're more than happy we could help keep your Escape running great!
Great service
George was great!! He informed me of additional recalls on my car as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase