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Hanlees Davis Chrysler Dodge Jeep Ram

(370 reviews)

Reviews

(370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hanlees Davis Chrysler Dodge Jeep Ram from DealerRater.

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Hector in service gave me great service I will be back if

Hector in service gave me great service I will be back if I need additional work on my van.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service good and Hector was awesome.

The service good and Hector was awesome. I was disappointed that my car was not washed. I believe in previous service appointments, it had been.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service.

Excellent service. Questions answered I have never had any issues since having my vehicle serviced at this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service!

Great service! Both Randy and Alex were great with me and my fiancé and they were able to show us the car and let us test drive it before making this big decision! They worked with us and were very patient and helped us get the best price they could give us. Loved the experience and will be returning!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hanlees Dodge ram kia dealership is great.

Hanlees Dodge ram kia dealership is great. Service advisor Hector Flores us excellent great experience will be coming back when I'm ready for Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I appreciate it being able to get in and out in a 90

I appreciate it being able to get in and out in a 90 minutes for my regular service appointment. Muhammad is a gentleman and very considered and keeping me updated. Excellent customer service from him for sure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very orderly, Great customer service, Service done in

Very orderly, Great customer service, Service done in timely manner. I’ll definitely go there from now on. 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff were nice,but it was unclear if they knew what

The staff were nice,but it was unclear if they knew what they were talking about. It felt like they were upselling more than seeing what I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service writer, Miley, claimed I damaged a banjo

The service writer, Miley, claimed I damaged a banjo bolt, showing me blurry pictures and claiming I hit something (collision, not warranty). I looked at the banjo bolt myself, cleaned it and have photo documentation proving no external damage that her claim completely false and fraudulent. She also claimed we would need to pay for a new caliper when only the banjo bolt was defective. I can’t imagine how many people she has defrauded who don’t know where to look or don’t know better. The leasing organization was able to get the truck out of your hands and placed at a dealership with competence and understandings If she was on my staff I would terminate her immediately, but it would be wise to write her up and put her on a very short leash at the least. If the service manager who understands the severity of the situation and how much time this wasted wants to chat with me to for any additional details. I’m happy to provide them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was horrendous!

The service was horrendous! Miley was not prepared and made me wait nearly an hour to check me in, and then another hour to check be back out after telling me to be there by 4:30 because they closed then (they did not!). I will not go there again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.