Reviews
Hector in service gave me great service I will be back if
Hector in service gave me great service I will be back if I need additional work on my van.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service good and Hector was awesome.
The service good and Hector was awesome. I was disappointed that my car was not washed. I believe in previous service appointments, it had been.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service.
Excellent service. Questions answered I have never had any issues since having my vehicle serviced at this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service!
Great service! Both Randy and Alex were great with me and my fiancé and they were able to show us the car and let us test drive it before making this big decision! They worked with us and were very patient and helped us get the best price they could give us. Loved the experience and will be returning!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hanlees Dodge ram kia dealership is great.
Hanlees Dodge ram kia dealership is great. Service advisor Hector Flores us excellent great experience will be coming back when I'm ready for Service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I appreciate it being able to get in and out in a 90
I appreciate it being able to get in and out in a 90 minutes for my regular service appointment. Muhammad is a gentleman and very considered and keeping me updated. Excellent customer service from him for sure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very orderly, Great customer service, Service done in
Very orderly, Great customer service, Service done in timely manner. I’ll definitely go there from now on. 👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The staff were nice,but it was unclear if they knew what
The staff were nice,but it was unclear if they knew what they were talking about. It felt like they were upselling more than seeing what I needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
The service writer, Miley, claimed I damaged a banjo
The service writer, Miley, claimed I damaged a banjo bolt, showing me blurry pictures and claiming I hit something (collision, not warranty). I looked at the banjo bolt myself, cleaned it and have photo documentation proving no external damage that her claim completely false and fraudulent. She also claimed we would need to pay for a new caliper when only the banjo bolt was defective. I can’t imagine how many people she has defrauded who don’t know where to look or don’t know better. The leasing organization was able to get the truck out of your hands and placed at a dealership with competence and understandings If she was on my staff I would terminate her immediately, but it would be wise to write her up and put her on a very short leash at the least. If the service manager who understands the severity of the situation and how much time this wasted wants to chat with me to for any additional details. I’m happy to provide them.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The service was horrendous!
The service was horrendous! Miley was not prepared and made me wait nearly an hour to check me in, and then another hour to check be back out after telling me to be there by 4:30 because they closed then (they did not!). I will not go there again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair