Reviews
Write a reviewI recently purchased a 2010 Chevrolet Express 1500LT AWD
I recently purchased a 2010 Chevrolet Express 1500LT AWD full-size van from Essig Motors in Aledo, IL. It was one of the most horrible customer experiences I’ve ever had with a dealership. They sold me a vehicle that they KNEW was horribly infested with rodents. They chemically bombed the van a few days before I test drove the vehicle so that it smelled like a new vehicle. I had also requested several wear items be repaired before I picked up the vehicle, and I would pay for the repairs out-of-pocket. After waiting almost two weeks, the salesman called & said the van was ready to be picked up! Upon arriving at the dealership, I observed that the items I requested to be repaired were never repaired, and the license plates hadn’t even been installed on the vehicle! After discovering the rodent situation a couple weeks later, (which included a mouse nest being sucked into the main HVAC blower, ground up and blown into my face completely blinding me while passing a semi-truck on I-74) I spoke with the sales manager Julie Price, and kindly requested that they share the costs for the items that were damaged. She refused. I asked for a copy of the service records, and the salesman promptly printed out a copy. I reviewed the paperwork & showed her on their own service records that ESSIG MOTORS had just “Chemically Bombed For Smell”. She replied that “it doesn’t state the smell was from rodents…just says smell…we have no idea if the smell was caused by rodents or vaping”. I noticed that the freshly printed service records had the previous owners’ names and address on them, so I drove to their house & discovered that they had both just recently passed away. I spoke with their son, and he stated that the rodent infestation was a known and constant battle since it was barely driven & stored in a barn for almost 10 years. He stated that ESSIGS KNEW about the issue and had chemically bombed the vehicle multiple times through the years!!! Since ESSIG MOTORS refused to do anything about the situation, I filed a claim with my insurance company. Needless to say, the van has been in the process of being repaired by two body shops over the past 12 weeks and counting! Do not do business with ESSIG MOTORS…they will sell you a known defective vehicle and will act completely innocent and wash their hands of any responsibility. PLEASE learn from my mistakes and save yourself a lot of disappointment, anxiety, and ulcers…go ANYWHERE but ESSIG MOTORS!!!
I recently purchased a 2010 Chevrolet Express 1500LT AWD
I recently purchased a 2010 Chevrolet Express 1500LT AWD full-size van from Essig Motors in Aledo, IL. It was one of the most horrible customer experiences I’ve ever had with a dealership. They sold me a vehicle that they KNEW was horribly infested with rodents. They chemically bombed the van a few days before I test drove the vehicle so that it smelled like a new vehicle. I had also requested several wear items be repaired before I picked up the vehicle, and I would pay for the repairs out-of-pocket. After waiting almost two weeks, the salesman called & said the van was ready to be picked up! Upon arriving at the dealership, I observed that the items I requested to be repaired were never repaired, and the license plates hadn’t even been installed on the vehicle! After discovering the rodent situation a couple weeks later, (which included a mouse nest being sucked into the main HVAC blower, ground up and blown into my face completely blinding me while passing a semi-truck on I-74) I spoke with the sales manager Julie Price, and kindly requested that they share the costs for the items that were damaged. She refused. I asked for a copy of the service records, and the salesman promptly printed out a copy. I reviewed the paperwork & showed her on their own service records that ESSIG MOTORS had just “Chemically Bombed For Smell”. She replied that “it doesn’t state the smell was from rodents…just says smell…we have no idea if the smell was caused by rodents or vaping”. I noticed that the freshly printed service records had the previous owners’ names and address on them, so I drove to their house & discovered that they had both just recently passed away. I spoke with their son, and he stated that the rodent infestation was a known and constant battle since it was barely driven & stored in a barn for almost 10 years. He stated that ESSIGS KNEW about the issue and had chemically bombed the vehicle multiple times through the years!!! Since ESSIG MOTORS refused to do anything about the situation, I filed a claim with my insurance company. Needless to say, the van has been in the process of being repaired by two body shops over the past 12 weeks and counting! Do not do business with ESSIG MOTORS…they will sell you a known defective vehicle and will act completely innocent and wash their hands of any responsibility. PLEASE learn from my mistakes and save yourself a lot of disappointment, anxiety, and ulcers…go ANYWHERE but ESSIG MOTORS!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service
I started my own Electrical Consulting business out of Houston,Texas. I began my search for a good pre owned Utility truck and found Essig Motors to have a great selection. I purchased all of my trucks from Pat Lafferty,who has been very helpful in assisting us with finding the right truck for our business needs. That began the relationship we have now going on 9 months and counting. I have purchased a total of 6 trucks from Essig's. True honesty and outright fair pricing and the owner, Mr. Essig, has been very instrumental in working with me and my company also. I would recommend this dealership for anyone's vehicle needs.
Great customer service
I started my own Electrical Consulting business out of Houston,Texas. I began my search for a good pre owned Utility truck and found Essig Motors to have a great selection. I purchased all of my trucks from Pat Lafferty,who has been very helpful in assisting us with finding the right truck for our business needs. That began the relationship we have now going on 9 months and counting. I have purchased a total of 6 trucks from Essig's. True honesty and outright fair pricing and the owner, Mr. Essig, has been very instrumental in working with me and my company also. I would recommend this dealership for anyone's vehicle needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing salesperson
I have purchased two cars through essigs. One a year ago, my first new car in years. One last month after my daughter totaled the first car. My salesperson TJ Sedam was amazing. She got me great deals with no haggling. I have absolutely loved both vehicles. I know if there are any issues she would take charge. They have even picked up my car at my work place for oil changes. Amazing experience!
Amazing salesperson
I have purchased two cars through essigs. One a year ago, my first new car in years. One last month after my daughter totaled the first car. My salesperson TJ Sedam was amazing. She got me great deals with no haggling. I have absolutely loved both vehicles. I know if there are any issues she would take charge. They have even picked up my car at my work place for oil changes. Amazing experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
WHAT AN EXPERIENCE!
I used to have a Pontiac Solstice but had to give it up. Decided to find another one. My husband got online and found what was advertised as a good, clean, low-mileage Solstice at Essig Motors in Aledo, Ill. He made several calls to salesman Pat Lafferty and we arranged a date to drive over. Have you ever dreamed of a car salesman who was actually honest in his dealings and treated you like he was glad to help you? Have you ever arrived at a dealership and found out that the vehicle WAS every bit of what they advertised it as? If you want a truly honest and enjoyable car purchase experience, just call Pat and come on down. He will make an honest sale and the Business Manager makes the paperwork easy too. Truly an enjoyable experience. And so happy with my car!!
WHAT AN EXPERIENCE!
I used to have a Pontiac Solstice but had to give it up. Decided to find another one. My husband got online and found what was advertised as a good, clean, low-mileage Solstice at Essig Motors in Aledo, Ill. He made several calls to salesman Pat Lafferty and we arranged a date to drive over. Have you ever dreamed of a car salesman who was actually honest in his dealings and treated you like he was glad to help you? Have you ever arrived at a dealership and found out that the vehicle WAS every bit of what they advertised it as? If you want a truly honest and enjoyable car purchase experience, just call Pat and come on down. He will make an honest sale and the Business Manager makes the paperwork easy too. Truly an enjoyable experience. And so happy with my car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience in car buying!
I drove through the lot and saw exactly what I wanted. Took me a few days to get everything in order on my end but as soon as I was ready they we on the ball getting every thing set up and ready to go!
Great experience in car buying!
I drove through the lot and saw exactly what I wanted. Took me a few days to get everything in order on my end but as soon as I was ready they we on the ball getting every thing set up and ready to go!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great friendly service!
Notified TJ, our sales person ( and friend) a couple months back to let us know when they received a Charger in. As soon as one arrived she was on the phone to us. The process was fast and easy and they gave me great deal that I couldn't say no to. My husband and I have purchased 3 vehicles from them now and will most definitely keep our business with them. Great small town family service. That is again TJ for my dream car.
Great friendly service!
Notified TJ, our sales person ( and friend) a couple months back to let us know when they received a Charger in. As soon as one arrived she was on the phone to us. The process was fast and easy and they gave me great deal that I couldn't say no to. My husband and I have purchased 3 vehicles from them now and will most definitely keep our business with them. Great small town family service. That is again TJ for my dream car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Experience!!!!
I recently purchased a 2014 Chevrolet Cruze from Essig Motors. TJ my Sales Consultant and Josh the Sales Manager went above and beyond to earn my business. This was beyond the best and easiest car buying experience I have ever had. Very professional and very good at what they do.
Awesome Experience!!!!
I recently purchased a 2014 Chevrolet Cruze from Essig Motors. TJ my Sales Consultant and Josh the Sales Manager went above and beyond to earn my business. This was beyond the best and easiest car buying experience I have ever had. Very professional and very good at what they do.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great !
We had a great experience purchasing our new company truck. It was an easy and fast transaction from the sale to the expediting of the financing. We drove 150 miles to deal with Essig and that's where we plan on going for all our future needs.
Great !
We had a great experience purchasing our new company truck. It was an easy and fast transaction from the sale to the expediting of the financing. We drove 150 miles to deal with Essig and that's where we plan on going for all our future needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
A warning for people looking at used vehicles.
I would warn anyone about buying a used car or truck here. I recently purchased a vehicle here unfortunately and no one seems to care about my business, only my money. At first the vehicle wouldn't even start; there were two major problems with the truck, it was as if no one even looked at the vehicle before deciding to sell it. It was my fault for not turning away at this point, but they went out of their way to not tell me the issues with the vehicle and tried to sell it to me ASAP and get it out the door. The next day I called and emailed about what else I had found wrong with it, and they decided to ignore me. So here I am, writing this review. Hopefully people will see this and not get suckered into a sale like I was.
A warning for people looking at used vehicles.
I would warn anyone about buying a used car or truck here. I recently purchased a vehicle here unfortunately and no one seems to care about my business, only my money. At first the vehicle wouldn't even start; there were two major problems with the truck, it was as if no one even looked at the vehicle before deciding to sell it. It was my fault for not turning away at this point, but they went out of their way to not tell me the issues with the vehicle and tried to sell it to me ASAP and get it out the door. The next day I called and emailed about what else I had found wrong with it, and they decided to ignore me. So here I am, writing this review. Hopefully people will see this and not get suckered into a sale like I was.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
