Reviews
Had a mechanical/electrical problem that disabled our car
Had a mechanical/electrical problem that disabled our car while hundreds of miles from home. Despite being crazy busy, Mitch understood our situation and somehow was able to get us back on the road within hours. If he hadn't pulled off this miracle, we would have lost our pre-paid ferry passage and, more importantly, would have missed a critical medical appointment. Thank you MITCH and the crew at Berkshire BMW and VW Service Center!!
Had a mechanical/electrical problem that disabled our car
Had a mechanical/electrical problem that disabled our car while hundreds of miles from home. Despite being crazy busy, Mitch understood our situation and somehow was able to get us back on the road within hours. If he hadn't pulled off this miracle, we would have lost our pre-paid ferry passage and, more importantly, would have missed a critical medical appointment. Thank you MITCH and the crew at Berkshire BMW and VW Service Center!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Recent service was on time and car was returned clean.
Recent service was on time and car was returned clean. No additional work was suggested which was correct as I had just gotten tires and other work. So honest too!
Recent service was on time and car was returned clean.
Recent service was on time and car was returned clean. No additional work was suggested which was correct as I had just gotten tires and other work. So honest too!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
From scheduling to check in to pick up… top notch
From scheduling to check in to pick up… top notch service. Couldn’t recommend more.
From scheduling to check in to pick up… top notch
From scheduling to check in to pick up… top notch service. Couldn’t recommend more.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the second time I have bought a car from McGee.
This is the second time I have bought a car from McGee. I have always found them to be helpful and honest! I would recommend them to anyone!
This is the second time I have bought a car from McGee.
This is the second time I have bought a car from McGee. I have always found them to be helpful and honest! I would recommend them to anyone!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I’ve been using this dealership for over 30 years and it
I’ve been using this dealership for over 30 years and it is outlandish that they have suddenly started to charge a 3.25% fee for using a credit card. Other dealers family members use don’t do this and I’m incensed at this charge. If it is not ended I’m taking my business elsewhere.
I’ve been using this dealership for over 30 years and it
I’ve been using this dealership for over 30 years and it is outlandish that they have suddenly started to charge a 3.25% fee for using a credit card. Other dealers family members use don’t do this and I’m incensed at this charge. If it is not ended I’m taking my business elsewhere.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Chris, we're truly sorry to hear about this dissatisfaction. That's certainly not how we want things to go! We will pass this feedback along to the team, and I encourage you to reach out if you would like to discuss this further. Thank you, Mark Hoch - General Manager - 413-443-4702
Service department is great, pleasant and efficient.
Service department is great, pleasant and efficient.. Not so for sales. Very disappointed in my experience buying the car.
Service department is great, pleasant and efficient.
Service department is great, pleasant and efficient.. Not so for sales. Very disappointed in my experience buying the car.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're glad to hear you had a positive experience with our service department but disappointed that your sales experience didn't meet the same standard. We'd appreciate the opportunity to learn more about what happened during your purchase so we can address any issues and improve moving forward. Please don't hesitate to reach out for further assistance. Thank you, Mark Hoch - General Manager - 413-443-4702
A very efficient service department for my 2019 vw
A very efficient service department for my 2019 vw Altrack. The advisor Ethan made sure the parts were on hand to get the repair done with just an hour turn around. Thanks to he and parts department i am a happy camper. Also always feel confident to recieve an honest evaluation with no upsales!
A very efficient service department for my 2019 vw
A very efficient service department for my 2019 vw Altrack. The advisor Ethan made sure the parts were on hand to get the repair done with just an hour turn around. Thanks to he and parts department i am a happy camper. Also always feel confident to recieve an honest evaluation with no upsales!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They are very personable and friendly.
They are very personable and friendly. I can tell they really want to help their customers
They are very personable and friendly.
They are very personable and friendly. I can tell they really want to help their customers
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This review puts a smile on our faces! Thank you for choosing Berkshire BMW and for sharing your support. Have a wonderful day!
First visit ever and extremely happy with the service,
First visit ever and extremely happy with the service, Allison was great and we will now be a Berkshire BMW/Audi customer
First visit ever and extremely happy with the service,
First visit ever and extremely happy with the service, Allison was great and we will now be a Berkshire BMW/Audi customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't be happier to hear you say this! Thank you for visiting Berkshire BMW and for sharing your support for Allison. See you next time!
Fast, efficient, knowledgeable I had a check engine
Fast, efficient, knowledgeable I had a check engine light come on. Car ran fine. I took may 2017 BMW M 240 to Berkshire BMW. They diagnosed the problem quickly, and ordered the necessary repair part. Mitch was excellent in scheduling, getting the work done and getting my very clean car back to me in almost no time.
Fast, efficient, knowledgeable I had a check engine
Fast, efficient, knowledgeable I had a check engine light come on. Car ran fine. I took may 2017 BMW M 240 to Berkshire BMW. They diagnosed the problem quickly, and ordered the necessary repair part. Mitch was excellent in scheduling, getting the work done and getting my very clean car back to me in almost no time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Albert, we’re delighted to hear Mitch and the team provided such efficient and knowledgeable service. Thank you for choosing Berkshire BMW, and we look forward to serving you again in the future! Safe travels in your 2017 BMW M240!