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Suburban Nissan of Farmington Hills

(805 reviews)
2021 state dealer award
View 5 awards
2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award
New (866) 939-2791 (866) 939-2791
Used (833) 619-3828 (833) 619-3828
Service (877) 843-9939 (877) 843-9939

Reviews

(805 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Nissan of Farmington Hills from DealerRater.

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Amazing Customer Service!

I live in Arizona and have purchased a few cars out of state. I recently finished purchasing a used Mini Cooper from them and this by far has been the smoothest out-of-state purchase that I have ever had! My salesman, Danny Berry, was very professional and always responded to my texts and calls in a timely manner and the price of the Mini was phenomenal!! I would definitely purchase a car from him again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!

Very good sales persons

They were good & looking to give their best price to help customers . The person I met is very help ful & tried his best to help us getting the car we want

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

We are happy you had such a great experience with John at our dealership. Customer service is our number one priority and we look forward to serving you again!

Awesome experience

I had a great experience with my salesperson Chantel Mitchell, she was very thorough and patient with me and kept a very professional attitude the whole way through. I didn't feel pressured to compelete the purchase, even after being there past closing time. Thanks again Chantel for your expertise and great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Rogue Owner, we are so pleased you enjoyed your visit to Suburban Nissan of Farmington Hills! Please let us know if there is anything else we can do for you; we are more than happy to help!John Chatzopoulos GM

Aaron Stokes Rocks!

Aaron Stokes is very honest, will get you the best deal possible and make sure that you drive away happy. I was also impressed with Mr. Biggs in financing. Efficient and organized!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy you had such a great experience with Aaron at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!

Excellent Service

My experience was excellent !!!!! John and the staff was very friendly, helpful and understanding . Love , Love my Car..... I will refer people to the dealership...!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

We are glad to hear that you are enjoying your new vehicle. We look forward to providing all of your service needs in the future!

We are so excited about our new Nissan Rogue

We just purchased a Nissan Rogue from John Ashcraft at Suburban Nissan. The car is so comfortable and great looking. Our salesman was so knowledgeable and did a great job pointing out all the great features on this car. Looking forward to a great relationship with the car and the dealership. They went above and beyond to make this car purchase easy for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the incredible feedback! We are so glad to hear that John was able to assist you in picking out the perfect Nissan Rogue. We hope to serve you again for all of your vehicle-related needs!

Great buying experience

Fast and easy no pressure buying experience. Very noligible on the products.worked hard to make the deal.will go back and work with him on my next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Andrew, t’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again!

Great People

I enjoyed working with John Ashcraft, salesman and Lydia Reed, sales manager, even though I was never introduced to her; but she is the behind the scenes person who can make or break a deal with the Salesperson. The main thing I would suggest is know what you want before you go. By being prepared, I knew what John was talking about when he mentioned certain model features to me. I could tell he genuinely wanted to make sure I got the vehicle I wanted at a price I would be comfortable; and it would not break my budget. I also enjoyed the fact that no pressure was placed on me to purchase warranties for tires, etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us positive feedback. It has been a pleasure serving you. Quality and customer service is always our number one priority, and we’re happy to hear that Lydia and John exceeded your expectations. Thank you again for choosing us, we look forward to your next visit!

Excellent Experience/Great Dealership

I have purchased/leased a number of cars over the past 30 plus years and I have to say that my experience at Suburban Nissan was by far one of the best. Great customer service and a great price. I would highly recommend this dealership, particularly John Ashcraft and Lydia Reed to anyone in the market for a new vehicle. As a Human Resources executive who conducts training sessions on customer service I would gladly give this dealership the highest praise possible. Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Tracey, thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience with John and Lydia! We hope to serve you again!

great experience

John Ashcraft is a very knowledgeable and friendly salesperson. He answered all our questions and explained all our options. He personally demonstrated all the features of our new vehicle and was very thorough. I highly recommend Suburban Nissan and John to anyone looking for a vehicle. We left the dealership satisfied. I believe the feeling of satisfaction was heightened by dealing with a human being rather than a computer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It’s always nice to hear from satisfied customers such as yourself. We are very glad to hear that John provided you with a smooth transaction process for your new vehicle! We look forward to working with you again!