Reviews
Write a reviewGreat Experience!!!
Absolutely the best experience I have ever had! Rich and Rod were awesome to work with, quick, easy, painless. My payment actually was less than I calculated at home, and they beat my interest rate I was pre-approved for by 2 points! What dealership does that? They are awesome to work with. No pressure, and as a bonus, Rich Germunson and Rod Lundeen are actually pretty darn funny! I was smiling and kind of giggling at their banter. Made you feel like you were with a bunch of close friends. Love this place!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome People!
Just dropped by to look at Nissan Titans, and ran into Jimmie Z. Funny guy, no pressure whatsoever. Gave me more than my trade was worth, and an awesome interest rate at Selco Credit Union. Rich the GSM was great. He actually has a desk on the showroom floor, not behind some smoked mirror office. He treated me with respect, and not like a girl who doesn’t know how to buy a truck! My partner and I can’t say enough good things about this place. If you want RESPECT, go see Jimmie and Rich at Chuck Colvin Nissan Ford. Love these guys!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lack of Integrity
(zero stars) I believe this dealership lacks integrity and the sales people are extremely misleading and dishonest. In fact, another dealership in town said Chuck Colvin Ford is known as "Cheatin" Chuck Colvin. I purchased a used vehicle from Colvin Ford. Within the first few weeks and 1500 miles the battery died, all the oil leaked out of the crankcase, a headlamp burnt out, the instrument panel stopped working, and 3rd gear went out in the transmission. The salesman, Fred McAdams strung me along, costing me many hrs and multiple trips to the dealership with promises to "make it right" and claims they "want me to be happy". Finally, after much inconvenience, Fred made it clear there was never any intention to do any such thing.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer
General sales manager never introduced himself but was hovering over the sales process. Do you not trust your salespeople? Also don't send out emails to potential buyers asking if the buyers have any questions and toot yourself as the power behind all sale prices when you won't introduce yourself and not allow potential buyers to ask for a reduction in the asking price of a vehicle. Pretty disingenuous. Potential buyers work very hard for their ability to buy a car. So you make your profit margin 100% on each car but you left us with a bad taste in our mouths. Shame on you!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
To get a reliable vehicle with good gas mileage.
Visited to see what vehicles were available.I had been to about 4 other dealerships and Jesse Greeley greeted me and was very friendly.He was the only one out of the others that called me back.I am and was very pleased with everyone there I came in contact with.All very helpful.I was able to take the vehicle home with me the same day I returned to test drive the vehicle An incredible no pressure or stressful experience.Thank you Jesse Freiley.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
F350 Truck Bearing replacement after 20k miles
Poor customer service and attitude after wrong part was received. Would not make accommodations after truck was there for several days for repair.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael, we have seen this review and are concerned with the experience you described. It is not our team's standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Sincerely, The Chuck Colvin Ford Nissan Team
Great service
Excellent customer service. The staff was very helpful. I enjoyed my visit. They gave me a ride ho e and picked me up when the repair was complete
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judy, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Chuck Colvin Ford Nissan's Service Department. Sincerely, The Chuck Colvin Ford Nissan Team
Great service
Quick and reasonably priced, plus a comfortable and clean waiting area with amenities. Friendly customer service and TV and magazines to help pass the time faster.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Regards, Chuck Colvin Ford Nissan Team
Good Experience
Friendly greeting, car done in timely manner & interior was vacuumed. 15,000 mile service s not a lot to be done but all seemed good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greg, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Chuck Colvin Ford Nissan Team
Great service
Quick, easy, convenient, and the waiting room was comfortable. I enjoyed the water fridge for the guests it was a nice touch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Chuck Colvin Ford Nissan Team