Reviews
Service Tech assisted with software issues.
Service Tech assisted with software issues. Greatly appreciated. Vehicle completed on time. And washed. Thank
Service Tech assisted with software issues.
Service Tech assisted with software issues. Greatly appreciated. Vehicle completed on time. And washed. Thank
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very professional experience.
Very professional experience. Kara was outstanding. Recommend others to use the dealership. Very satisfied. Smooth and seamless process. Felt like a priority and management supportive.
Very professional experience.
Very professional experience. Kara was outstanding. Recommend others to use the dealership. Very satisfied. Smooth and seamless process. Felt like a priority and management supportive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff Kara to be so supportive during your experience here at Mercedes-Benz of Manchester. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership is professional clean and staff are first
The dealership is professional clean and staff are first rate. I went in for a servicing and left with a new Benz with more options, nothing down, and a lower monthly payment.
The dealership is professional clean and staff are first
The dealership is professional clean and staff are first rate. I went in for a servicing and left with a new Benz with more options, nothing down, and a lower monthly payment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
I had an excellent buying experience at MB Manchester.
I had an excellent buying experience at MB Manchester. Chris, who assisted me with my purchase, was extremely patient and thoroughly explained everything. I would highly recommend the dealership if someone is considering a Mercedes.
I had an excellent buying experience at MB Manchester.
I had an excellent buying experience at MB Manchester. Chris, who assisted me with my purchase, was extremely patient and thoroughly explained everything. I would highly recommend the dealership if someone is considering a Mercedes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Carol, thank you for your kind review; we are happy to pass along your comments to Chris here at Mercedes-Benz of Manchester! Thanks for the recommendation, and have an amazing day!
> The Buying process was not applicable due to cash pay.
> The Buying process was not applicable due to cash pay. However, the trade-in process was reasonably efficient. *However, i opt for no comment on the fair market value of the car traded. > The quality of repairs hasn't happened yet, but I would like to contribute to the survey when it happens.
> The Buying process was not applicable due to cash pay.
> The Buying process was not applicable due to cash pay. However, the trade-in process was reasonably efficient. *However, i opt for no comment on the fair market value of the car traded. > The quality of repairs hasn't happened yet, but I would like to contribute to the survey when it happens.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Julia, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
No problems were encountered.
No problems were encountered. Bought a car, a blue car for my wife, she likes it.
No problems were encountered.
No problems were encountered. Bought a car, a blue car for my wife, she likes it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Jeff and Philip were very forthright and direct in their
Jeff and Philip were very forthright and direct in their negotiations with me. Everyone I dealt with was friendly and worked expeditiously. I will continue to give MB Manchester my business despite living in Portsmouth. As opposed to my local dealer, MB Manchester made me feel like a valued customer!
Jeff and Philip were very forthright and direct in their
Jeff and Philip were very forthright and direct in their negotiations with me. Everyone I dealt with was friendly and worked expeditiously. I will continue to give MB Manchester my business despite living in Portsmouth. As opposed to my local dealer, MB Manchester made me feel like a valued customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to Jeff and Philip here at Mercedes-Benz of Manchester! Please don't hesitate to reach out if there's anything additional we can do for you.
I have great experience with manager Philip Bova,
I have great experience with manager Philip Bova, Stephen Pease and Patrick Gallo. Team try to help above and beyond. Patrick try to communicate even after purchase vehicle. He make sure, I am comfortable using this new car
I have great experience with manager Philip Bova,
I have great experience with manager Philip Bova, Stephen Pease and Patrick Gallo. Team try to help above and beyond. Patrick try to communicate even after purchase vehicle. He make sure, I am comfortable using this new car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Manchester. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership itself is a beautiful facility, but as in
The dealership itself is a beautiful facility, but as in the way of personnel is another story. The personnel were pleasant and welcoming but not always honest . My deal to purchase a vehicle was all settled prior to making the trip to the dealership. Upon my arrival, things had changed with the price . So I had to set them straight on that . They then proceeded to tell me things that were not truthful so I had to correct them on that. Once I cut through all the xx, they proceeded to delay the transaction I believe just because they were angry and I wouldn’t Fall for their shenanigans .
The dealership itself is a beautiful facility, but as in
The dealership itself is a beautiful facility, but as in the way of personnel is another story. The personnel were pleasant and welcoming but not always honest . My deal to purchase a vehicle was all settled prior to making the trip to the dealership. Upon my arrival, things had changed with the price . So I had to set them straight on that . They then proceeded to tell me things that were not truthful so I had to correct them on that. Once I cut through all the xx, they proceeded to delay the transaction I believe just because they were angry and I wouldn’t Fall for their shenanigans .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. I apologize for the miss communication between your internet sales and your actual salesperson but as soon as you brought up the discrepancy on the price, we changed it right away with no recitation. Also, I am sorry that you thought you could take the vehicle without your wire hitting our account. If you would like to discuss this further, please reach out to me direct at jose.silva@manchestermb.com Thank you, Jose Silva General Manager
Jeff was great, new our needs between trade and new and
Jeff was great, new our needs between trade and new and came up aces! Great all around . We love the GLC , color ,interior, body style, and ride
Jeff was great, new our needs between trade and new and
Jeff was great, new our needs between trade and new and came up aces! Great all around . We love the GLC , color ,interior, body style, and ride
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Thomas, we're happy you found Jeff to be so supportive during your experience here at Mercedes-Benz of Manchester. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!