Reviews
Write a reviewVehicle Service
Took my Altima to replace front grill due to factory defect (hoping for a recall by them). I had to do it to get rid of check engine light. Service department was great and got it done same day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for trusting us with your Nissan Altima, Mando! I'm glad to hear that our team could complete your grill replacement in a timely manner. Safe driving out there! Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979
Excellent Service
I enjoyed my visit was not pressured to buy anything; got in, they did my inspection and I was out in no time at all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rodney - We can't ask for better feedback than this! Thanks so much for trusting us with your vehicle. I'm so happy that you enjoyed your time with us at World Car Nissan. Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979
Vincent Martinez
Had a great experience , and a great salesperson, My wife and I we would like to thank Soyna Glenn and Edward for our new vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Vincent - A big thanks to you and your wife for trusting us with this purchase! We are so happy to hear that we earned your five-stars. I will pass along your kind words. Safe driving! Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979
Never trust this dealership!!
Found the perfect car but three unacceptable things happened: they tried to tack on an $1,798 "appearance package" which I declined, they gave me a credit application even though I had my iw financing and brought in a draft check from the largest credit union in America that serves military, veterans, and their families. Then they tried to get me to give them three references. Again, as I had my own financing, I objected, suspecting it was to solicit my friends and family. Then, after more paperwork and hours of waiting to see a finance person, we were told it wasn't their policy to accept draft checks from Navy Federal. When we incredulously objected to this statement, we were told by another finance person that it is against the dealership's policy to accept draft checks, period. No offer of any solution or suggestion, just no and get out. They also told me they were not able to give back the copies of our driver's licenses they took with our PII on it. So, after a 550 mile trip and spending all day getting the run around, I was not allowed to purchase my dream car and sent away with nothing. NEVER HAVE ANYTHING TO DO WITH THIS CROOKED EXCUSE FOR A DEALERSHIP!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Elizabeth, Let me start by apologizing for the misunderstanding in reference to your form of payment. Navy Federal Credit Union issues Cashier’s check instead of bank drafts for our customers. I am sorry this was not communicated to you prior to your trip from El Paso. If you would like to discuss in further details, please feel free to call, text or email me. Bill Keyes, 210-783-0989, bk@worldcar.com.
Not a good experience
We knew the car we wanted and the terms we wanted, but when we arrived the car has been backed into on their lot. There was other cosmetic damages as well, they were willing to fix one of them but not the rest or come down on the price. Went to another dealership and got the same car in better condition, less miles and they gave us a great interest rate plus extended warranty.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jamie - We strive to provide the best value to our customers and I'm very sorry that there wasn't more we could do here. I wish you safe driving in your new vehicle. Thank you for your feedback, Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979
I love World Car Nissan!!!
I absolutely love World Car Nissan!! Their staff is focused on excellent customer service. World Car Nissan sold me an amazing Murano that looks great and continues to run perfectly. Anytime I bring my car in for maintenance/ service, I am greeted with a smile and courteous assistance. I have absolute confidence in World Car Nissan's service staff and their mechanics. They are diligent about keeping me informed about the care of my car, and they let me know if my car requires any further service, BEFORE any additional work is performed. When I drive away, I know that my Nissan Murano has been serviced by professionals, and I am truly grateful for their amazing Service Personnel and Mechanics. Thank you, World Car Nissan!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five stars! We are so proud to hear that you enjoy working with our service team at World Car Nissan. We look forward to working with you and your Nissan Murano again! Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979
Bad experience.
This is not a dealership that I would recommend. Very dishonest.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Joe - I'm very sorry to see we didn't earn your recommendation. If you're willing, I'd really like to connect so we can talk about what happened here. Would you please call me when you get the chance? Thank you, Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979
Truck maintenance
Exellent service for my truck a Nissan 2012 frontier
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for trusting us with your 2012 Nissan Frontier, Gilbert! I'm so glad that you're a satisfied customer. Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979
Car service
Excellent experience. Thanks Julia cerrillo! You made my day ! Happy holidays
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joel, we are so happy to hear that you enjoyed working with us here at World Car Nissan. Thank you for taking the time to leave us a 5-star review! Julia is great, and I will be sure to let her know that you appreciate her! Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979
Held hostage
Took my Lexus in to get bid got a trade on another. They had me fill out paperwork and copied my license. They held me hostage for 1 1/2 hours and gave me no quote. As I was leaving they said they?d phone me. Never happened. I am a cash customer they pissed on. I will NEVER go back and will steer others away from these creeps.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Gene - What you've described here is not the experience we've designed for our guests. I'm so sorry for your disappointing visit and that we haven't gotten back to you about a quote. I'm going to look into what happened here and then give you a call to see if there is anything I can do to earn back your business. Thank you, Leon Reid - General Manager, lreid@worldcar.com - w:210-982-3300 c:210-879-9979