Reviews
Could you please explain how a Hyundai dealership does
Could you please explain how a Hyundai dealership does not detail Hyundai cars ? We bought 2 new Hyundais over the weekend and were told there was no detail shop !!!!! Pretty sad !!!!
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry that you were frustrated by your experience. We strive to provide comprehensive services, but the detail shop is closed on Sundays. If you have any further questions or concerns, please feel free to reach out directly. Thank you, Sammy Jo Mannering - Service Director - 239-417-1222 Ext. 3291
Make the car buying process very easy.
Make the car buying process very easy. No high pressure. Sawyer was great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad to hear that you had an excellent purchasing experience with Sawyer. Thanks for choosing Tamiami Hyundai!
Seems they take in too many vehicles at a time in their
Seems they take in too many vehicles at a time in their service dept. I was told it would be 1 1/2 hrs for a window tint, and another hour to reset Bluelink. I was in there at 9:02 and left at 1:05, with Bluelink still not reset. So now I need to drive 45 minutes again to get Bluelink reset. Very disappointing. Darla
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the inconvenience you experienced with our service department, Darla. It sounds like we fell short on timing and communication, which is not what we aim for. Please reach out so I can personally assist in resolving this issue and ensure your Bluelink gets reset promptly. Thank you, Sammy Jo Mannering - Service Director - 239-417-1222 Ext. 3291
No personal instructions for a complicated car.
No personal instructions for a complicated car. Friends who bought different brands attended classes. Salesman was new and didn’t know much about Genesis. I assumed a luxurious car like Genesis would have power steering wheel, power mirrors, and most importantly, sensors on front and sides for proximity. I would not have bought this car if I’d known it didn’t have sensors. I’m not using my narrow garage; I’m uncomfortable in parking lots. I plan to trade it in a year or two for a Lexus with sensors like I had for over 30 years. Very disappointed. I wanted to pay cash but was told I had to finance for at least 3 months to get deal offered. Realized later dealer made money from interest I had to pay. I am an 80-year-old woman.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. It's disappointing to hear that the features and services did not meet your expectations, especially when purchasing a luxury vehicle like Genesis. We strive to provide comprehensive support and transparency during the buying process, so I apologize if we fell short in this instance. We are unable to locate your name from this review, so please call and make an appointment to come in and receive a bit of training on your vehicle. Thanks again, Joy Zellers-Rautenkranz - Operations Manager - (239) 417-1222 ext. 3231 - hyundaimanager@gotamiami.com
I’m really a maybe on recommending the dealership.
I’m really a maybe on recommending the dealership. We have a friend that wants to buy a Hyundai and I really don’t think I’ll recommend the dealership. The approach to pricing is terrible — very old school led by a sales manager in a corner office that does pricing. You constantly wait. When we picked up the car it took 2 hours and 45 minutes to get the car paid for and learn the features of the car. Learning the features of the car with Sawyer was very efficient and on point — took about 30 minutes. The balance of the process was about paying for the car. Also, the car wasn’t detailed on Saturday so Sawyer did the detailing on Sunday. He did a pretty good job but now we have to take the car back for a formal detailing which will take about 2 hours. If the car wasn’t so well designed — I wouldn’t have purchased it from you dealership. Sawyer gets a 10 but the dealership is at best a 5.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. It's great to hear that Sawyer provided efficient service, but I'm sorry the rest of the process didn't meet expectations. We appreciate your feedback on our pricing approach and wait times, as they help us improve our services. If you'd like to discuss this further or have any other concerns, please feel free to reach out. - Joy Zellers-Rautenkranz - Operations Manager - (239) 417-1222 ext. 3231 - hyundaimanager@gotamiami.com
Thank you Sawyer great job.
Thank you Sawyer great job. Mary and I appreciate all you time and advise..thanks again Kevin and Mary
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin, we're delighted to hear that Sawyer provided you and Mary with excellent service at Tamiami Hyundai. Thank you for the kind words!
The entire experience was great, the service, the
The entire experience was great, the service, the negotiation and the delivery experience. Sawyer was knowledgable, friendly and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Sawyer and the Tamiami Hyundai team provided you with a great experience. Thank you for sharing your feedback!