Reviews
Thorough and friendly service
This dealership is super friendly and can always get me in for service. They always come talk to me about any issues with the car and give me options. I’m always happy when I leave!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing this with others in your review, we appreciate it! Our team at Prime Honda - Saco works hard to provide excellent customer service, we'll be here when you need us again!
Customer service
No budging on price. When I asked about the Honda warranty I was given a vague answer and was told by sales person that he didn’t really no and didn’t find out. When the car was taken to get cleaned it was done in like 10 minutes. I feel if I purchase a used car it should be detailed. Anytime I have purchased a new or used vehicle from a dealership I was always given the car with a full tank of gas. I thought that was what the sales person was doing because we waited for him to go put gas in the car, which should have been done because I told him when I was going to pick up the vehicle. He put maybe $10.00 in it. While we were waiting for a long time we got to watch this girl and guy that worked there flirt with each other the whole time. Throwing, which looked like a coin and going to pick it up. we finally walked down to the salespersons desk and he was there. He never let us know he was back. I didn’t even feel like they appreciated our business. By the way the girl that worked at the desk, her skirt was way to short. I don’t normally write reviews but this was the least professional experience I have ever had at a car dealership. On the other hand, I am writing a review to the bank that gave me the loan because the sales person was very professional and very efficient. He also appreciated my business.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
This is troubling for me to see and counter to the goals we set for ourselves at the dealership. I'd like the chance to make this right. I understand you wanted to leave an anonymous review, but unfortunately I'm not able try to locate your contact info, so please feel free to give me a call when it's convenient for you. Thanks, Dennis Steeves - General Manager - (207) 391-7931
Always have enjoyed the people at Honda Prime!!!!!
I bought a 2002 Honda CVR sixteen years ago from Saco Honda and was very happy and delighted with the salesman, the service and the car. Returned to now Prime Honda only to discover such helpful people, excellent service and endless patience during the buy process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the stellar review of our sales team at Prime Honda - Saco. I'm so happy we could provide an excellent buying experience. Thank you for your loyalty over the years!
Great experience
Chris was professional and helpful. It was the best car buying experience I have ever had. I would highly recommend both Chris and Prime Honda
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"The best buying experience I ever had" - This is awesome! Thanks from the entire team at Prime Honda - Saco!
YAY I have a beautiful new car!!!
After having my prior car for 11 years - it was time to look into a new car. I searched a few places and a few different makes and models of small SUVs. I went to a couple of local dealers and by far Prime was the most personable and attentive that I experienced. Suzanne was great - keeping in touch with me - listening to me and making sure I knew all the ins and outs and all that my new car had to offer. She went through everything from top to bottom and made me feel special - like I was her most important customer and her only customer that mattered. She held my hand and gave me great advise and made sure I was happy and well taken care of. From keeping my friend and I hydrated during our wait and even finding a sandwich to make sure we weren't hungry. I enjoyed her personality and professionalism and her enthusiasm. It was making a new friend and getting a good deal all in one. Scott from finance was fantastic - he explained everything thoroughly and completely so I was comfortable and understood everything I needed to. He did all of this with great personality and made me feel comfortable and it was kinda fun.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, we all love this review, thank you so much! Congrats on finding your new vehicle at Prime Honda - Saco and for leaving such kind words for Suzanne and Scott. We certainly strive to deliver this experience to every one of our customers, thanks for letting us know we delivered for you!
Professional low pressure sales staff
Very knowledgeable, low pressure dealers. Couldn’t ask for a better experience. Will definitely recommend Prime to friends and family. Would do business in the future. Thank you very much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff and Deb - thanks so much for taking the time to leave a great review! Car shopping should be fun, and we certainly aim to remove the stereotypical sales pressure from the process. I'm glad to hear we hit the mark!
Another great experience
Great experience at Prime again! Start to finish our car buying was easy. Friendly staff everywhere. This was our second purchase and Richie and Steve were professional and knowledgeable!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bill and Lisa - Thanks so much for your continued support of Prime! The team at Prime Honda - Saco is proud to have the opportunity to serve you. We're here when you need us, enjoy the ride!
Oil change and tire rotation.
Excellent service, told it would be 60 to 80 minutes, only took only 30 minutes. Dealership is very clean and has a great waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the excellent review. I am glad we could get you on your way sooner than expected. Thanks for choosing Prime Honda - Saco for your service needs.
4th time in for service on brand new car
Today my car went in for the 4th time, see band for a tie pressure light and dealt with Nichol😁 she's amazing sweet and explained everything precisely. Every time i go in and see her she's always kind. I feel bad that she gets bad ratings from anyone because it's not their fault the car has problems and for anyone to give a review about anything other than how they were treated that's not right. She's an asset to your service team and deserves the redirect I've personally seen her give to all.Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the awesome compliments of Nicole. We think she's pretty great and we are glad you agree. Thank you for trusting Prime Honda - Saco with all your service needs. We look forward to taking great care of you again next time.
Speedy Oil Change
I’ve never owned a Honda and have always just gone to quick turn oil change places but decided to take care of this ride with a proper oil change. Ran into my salesman and we spoke for a few minutes - glad I bought mine at Prime. Such nice people! Even my doggo was allowed in the waiting area 🐶🐾
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
"Glad I bought mine at Prime" - I love this! Thanks for coming to us to take care of your Honda. Your vehicle definitely appreciates it and so do we. Have a great day!
