Reviews
Write a reviewGreat Service
Great overall service. The sales manager went above and beyond to get me top dollar for my Jeep. Scott my sales agent was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Good people
Quick quality service, friendly people just wish they had more locations sometimes 80 miles is not convenient. Wish there was a business in London ky.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great Experience!
Quantrell and Scott Little were wonderful to work with! I enjoyed the the car buying process. I actually drove from Cincinnati to work with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kelly, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Highly recommended. Excellent service
Professionalism, courtesy, explaining the work done. Decent pricing. Highly recommended. We will service other cars there too. They called us to explain the process and the parts needed and what was extra from the initial quote. Highly recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
My Quantrell
I have bought 4 Volvos from Quantrell. Even though they have all been used I have been treated with respect. I have had the same salesman each time . He has worked for the dealership for 35 years so he can be trusted as we have become friends. He always drops by service to say hello when he sees me there. Our service rep came out to congratulate us on our new V60.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much for writing us a review, Billy. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Kind regards, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Outstanding Service
Received Excellent Service from our Sales Team. They had everything ready for us to make our purchase easier. They worked hard to make sure we were completely satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Great experience
Very professional, efficient and great to work with. Appears to be honest and accurate with costs. Overall was a pleasure with a great waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Used Car purchase
Bought a from them in May 2018, before I paid the 1st payment I had trouble with the vehicle. Fixed the wiper motor twice, air conditioning compressor, stabili trak, all wheel drive system and air bag issue. I think the car has wiring issues and they probably were aware of it before they sold it.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please visit us at your earliest convenience. We hope to hear from you soon. Sincerely, Quantrell Volvo Team
Excellent service
Friendly and very helpful techs. Appreciate the option of a service vehicle while waiting on service. I have always received excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, we loved reading this review! Happy customers are our aim, and it appears our team really hit the bullseye. We'll make sure to share your experience with them, and if you have any further questions or worries, we're always available to help. Beth Pickrell | Marketing Director | bpickrell@quantrell.org
Wonderful Volvo XC90 Purchase Experience!
I'm from Salt Lake City, Utah and recently purchased a 2013 Volvo XC90 earlier this month from Sales Representative Greg Agee of the Quantrell Group. From the moment I wanted to buy the SUV, Greg followed up with my interest and contacted me through text messages, emails and telephone calls knowing I was from out of state. His communication effort AND I could tell very well that he cared about my interest in the SUV made it very simple and possible for the purchase transaction to complete. In addition, knowing that I was flying there to Lexington, Kentucky only to immediately start our drive back to Utah the same day, he made sure all the fluids in the SUV was right on and checked, and even got a new battery installed for me! The kindness and care that I received from Greg Agee is what Quantrell Group is to me .. even when the Volxo XC90 I purchased was the cheapest vehicle on their lot .. Greg's kindness and care was extended as if I had purchased the most expensive vehicle there! THANK YOU Greg for making "a leap of faith experience" .. as you said .. memorable and fun! I would love to repeat this experience again with the Quantrell Group! You definitely have a fan in Utah!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don't hesitate to call or stop in should you have any questions. Beth Pickrell | Marketing Director | bpickrell@quantrell.org