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Larry Puckett Chevrolet

(521 reviews)
Sales hours: 8:15am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:15am–7:00pm 7:00am–5:30pm
Tuesday 8:15am–7:00pm 7:00am–5:30pm
Wednesday 8:15am–7:00pm 7:00am–5:30pm
Thursday 8:15am–7:00pm 7:00am–5:30pm
Friday 8:15am–7:00pm 7:00am–5:30pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed

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Reviews

(521 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We got a 2022 Hyundai Santa Fe for a great price and a

We got a 2022 Hyundai Santa Fe for a great price and a great trade in price on our used vehicle. We could not pass it up. We are very happy with the vehicle and are enjoying the way it drives and looks. If you need a great deal go see Bruce at Larry Puckett .

We got a 2022 Hyundai Santa Fe for a great price and a

We got a 2022 Hyundai Santa Fe for a great price and a great trade in price on our used vehicle. We could not pass it up. We are very happy with the vehicle and are enjoying the way it drives and looks. If you need a great deal go see Bruce at Larry Puckett .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I have purchased several vehickles over several years and

I have purchased several vehickles over several years and I was satisfied with all except for this last one. A 2019 Chevrolet Spark. The salesman, Jordan Bass, had the gall to Call me A LIAR about what I witnessed the day of this purchase the day I accepted this car on 12-19-2024. I watched him as he tried to reset a part on the driver door that was not attached properly as a rain diverter to serve it's intended purpose to prevent water damage in the door. I did not question Mr. Bass at that time, but I should have questioned why it was not attached properly, so I took it back to him, in February to see what could be done to correct this oversite. When I did take it back to see what could be done to correct this oversite, I remembered that the day I accepted the car he had tried to re-anchor it. When I told him what I saw that day, He stepped back and his response was, "YOU ARE LYING, AND HE REPEATED YOU ARE LYING," And I said to him, "NO I AM NOT LYING" And I resented his implying that I was. And I would be filling a complaint with Larry Pucket Chevrolet Owner. I still believe that this should be corrected and why was this not corrected before I purchased the car.

I have purchased several vehickles over several years and

I have purchased several vehickles over several years and I was satisfied with all except for this last one. A 2019 Chevrolet Spark. The salesman, Jordan Bass, had the gall to Call me A LIAR about what I witnessed the day of this purchase the day I accepted this car on 12-19-2024. I watched him as he tried to reset a part on the driver door that was not attached properly as a rain diverter to serve it's intended purpose to prevent water damage in the door. I did not question Mr. Bass at that time, but I should have questioned why it was not attached properly, so I took it back to him, in February to see what could be done to correct this oversite. When I did take it back to see what could be done to correct this oversite, I remembered that the day I accepted the car he had tried to re-anchor it. When I told him what I saw that day, He stepped back and his response was, "YOU ARE LYING, AND HE REPEATED YOU ARE LYING," And I said to him, "NO I AM NOT LYING" And I resented his implying that I was. And I would be filling a complaint with Larry Pucket Chevrolet Owner. I still believe that this should be corrected and why was this not corrected before I purchased the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Brad Stephens Got Us Up and Running In Our New Truck

Brad Stephens Got Us Up and Running In Our New Truck Quickly and Easily! Thank You.

Brad Stephens Got Us Up and Running In Our New Truck

Brad Stephens Got Us Up and Running In Our New Truck Quickly and Easily! Thank You.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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CT really made me feel at home at Larry Puckett.

CT really made me feel at home at Larry Puckett. He answered all the questions I had and made the process quick and painless. I would definitely visit Larry Puckett again based on how they treat their customers. Thank you CT!

CT really made me feel at home at Larry Puckett.

CT really made me feel at home at Larry Puckett. He answered all the questions I had and made the process quick and painless. I would definitely visit Larry Puckett again based on how they treat their customers. Thank you CT!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The salesmanship of Debra Webster was great.

The salesmanship of Debra Webster was great. Patricia who completed the paperwork was great as well. They were very knowledgeable and efficient and had everything completed prior to me arriving.

The salesmanship of Debra Webster was great.

The salesmanship of Debra Webster was great. Patricia who completed the paperwork was great as well. They were very knowledgeable and efficient and had everything completed prior to me arriving.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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CT Thorn Was a great Salesman Went above and beyond to

CT Thorn Was a great Salesman Went above and beyond to make everything work. First time in 10 Years i was able to purchase a new work truck locally. Was very pleased with everyone that i delt with there

CT Thorn Was a great Salesman Went above and beyond to

CT Thorn Was a great Salesman Went above and beyond to make everything work. First time in 10 Years i was able to purchase a new work truck locally. Was very pleased with everyone that i delt with there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service department is outstanding!

Service department is outstanding! Quick accurate diagnosis and quality repairs with friendly faces! Highly recommend.

Service department is outstanding!

Service department is outstanding! Quick accurate diagnosis and quality repairs with friendly faces! Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very pleased….

Very pleased…. And service after the sale was phenomenal!!! Found some blemishes on the paint they immediately took care of it as well as provided assistance with another vehicle. I give them a 10 out of 10.

Very pleased….

Very pleased…. And service after the sale was phenomenal!!! Found some blemishes on the paint they immediately took care of it as well as provided assistance with another vehicle. I give them a 10 out of 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

Our sales person Debra and her sales manager Kirk was very helpful. Thank you all for your help with the sale and the service after the sale. Very pleased, 3rd time buying from Larry Puckett.

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I originally scheduled an appointment with Larry Puckett

I originally scheduled an appointment with Larry Puckett Chevrolet service department to have my transmission diagnosed. After another appointment was made I dropped my car off and said that I believe my transmission is vibrating when the car changes from third gear to fourth gear. I was told that the service team would take a look and find out. The next day I received a phone call saying the car had a few issues and that motor mounts was the reason for the car shuddering from 3rd to 4th gear and it would be $2,300 to fix. I was called back and told that the parts were on back order and they would order aftermarket parts. So I told her to proceed with the those parts. When I arrived to pick up my car i was told that the car was not fully fixed but one of the vibrating issues was done. I drove off and the car was doing the same exact thing before I took it to them. So when I returned and explained that the car still had the same issue. Lewis stated that the car needed engine mounts anyway and I can take it to a (shade tree) mechanic if I wanted the issues fixed without installing engine mounts first to tackle the initial problem. I feel used and sold on something that was fixed but could have waited until after the initial problem with the transmission. Very upset and disappointed with Larry Puckett Chevrolet.

I originally scheduled an appointment with Larry Puckett

I originally scheduled an appointment with Larry Puckett Chevrolet service department to have my transmission diagnosed. After another appointment was made I dropped my car off and said that I believe my transmission is vibrating when the car changes from third gear to fourth gear. I was told that the service team would take a look and find out. The next day I received a phone call saying the car had a few issues and that motor mounts was the reason for the car shuddering from 3rd to 4th gear and it would be $2,300 to fix. I was called back and told that the parts were on back order and they would order aftermarket parts. So I told her to proceed with the those parts. When I arrived to pick up my car i was told that the car was not fully fixed but one of the vibrating issues was done. I drove off and the car was doing the same exact thing before I took it to them. So when I returned and explained that the car still had the same issue. Lewis stated that the car needed engine mounts anyway and I can take it to a (shade tree) mechanic if I wanted the issues fixed without installing engine mounts first to tackle the initial problem. I feel used and sold on something that was fixed but could have waited until after the initial problem with the transmission. Very upset and disappointed with Larry Puckett Chevrolet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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CT Thorn was fantastic.

CT Thorn was fantastic. Gave me a great deal and was straight forward and upfront. Handled mostly everything online and over the phone. Showed up to the dealership was in and out in about an hour. Great car buying experience.

CT Thorn was fantastic.

CT Thorn was fantastic. Gave me a great deal and was straight forward and upfront. Handled mostly everything online and over the phone. Showed up to the dealership was in and out in about an hour. Great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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