DeMontrond Buick Company, dba DeMontrond Kia

Just to get your car look at for service it takes 5 or more days! This does not include repair time. I bought a new 2020 Kia Cadenza and have had nothing but problems. I would not recommend this dealership or Kia! And Please do not fall for the warranty forever it’s a joke! They will not honor it unless you have spent thousands of dollars with dealer on over priced service. I am very disappointed that I bought a car from DeMontrond Dealership. I was sucked in by the warranty forever. Hattie

Amazing Staff , great sales people and friendly. Definitely recommend 100% for a good experience in purchasing a vehicle. Miguel Z is the best in pre-owned cars.

I bought a 2024 Kia Telluride. After 5 months, parts of the exterior of the vehicle started to come off. I reported it to the dealer and I have 4 tables waiting for the parts. It's been too long and they have extremely bad service.

Called them fir their used car listing in 2019 Hyundai SEL, which as per listing had only 23k miles. They told me that I can cime and have a look. So I travelled 50 miles and on arrival, the person was not even there. I was told that the car which I came in to see was already sold sometime early today. This is a very wrong way of doing business by putting a bait car on advertisement and get customers in by false and misleading advertisement.

It will be a snowy day in the middle of the Sahara desert in July, before I do an more business with Demontrond Kia dealership. I have a specific need for a special kind of vehicle.The Kia Sadona seemed to fit the bill. (I am a veteran and need a vehicle to transport my mobility scooter). I called the dealership to check on the availability of the 2017 Sedona that was advertised on the internet. When I arrived at the dealership the experience of went downhill rather quickly. The salesman informed me the vehicle was in the shop being prepared for sale, we waited an extraordinarily long time for him to return with the vehicle (it was long enough that I was prepared to leave.) The car still had a broken window which was to be replaced.I don’t know how long the car had been on the lot but it was clearly not ready for viewing. Then the finance negotiations started, I explained that I was pre-approved for a loan, but the finance agent made several hard credit searches for a loan (which put my credit in a nose dive) then the agent came back with a deal that was much different than the one I was approved for, it was with the same company that I had the approved with.The percentage rate and the time span was quite a bit different, which cost me several percentage point and money. I was not happy but the vehicle was important to me.After the finances where taken care of the salesman told me that they need to finish up the preparation work, it took another 5day. When I finally went to pick up the vehicle the salesman only had one key fob there were supposed to be two, I waited 45 minutes and he still couldn’t come up with the key fob, it has been twelve days now and no key fob.The warranty you provided doesn’t cover it because it was lost by the dealer and not by the owner, so it is going to cost me $400 according to the parts department from another dealership.(I don’t trust the DeMontrond dealership to provide one.) On top all this when I got the car home that evening I noticed a large scratch on the passenger side rear door, ( the whole door had to be painted),a large scratch over the rear tail light and the front bumper guard was damaged to the point it had to be replaced total bill for bumper and the scratches $3500 dollars. The salesman claimed it was perfect when it left the lot which is nonsense because it didn’t happen on the way home.I didn’t notice the damage while on the lot because it was late and I was pissed about the key fob, and in fact I am extremely unhappy about the whole situation, I have been driving for over 67 years and I have never been so disrespected and lied to by a car dealership ever before, not that I haven’t been lied to by a dealership but never to this extent.

This dealership is garbage DeMontrond Kia. I will never take another vehicle back to the Montrone Kia due to the garbage service that I receive in the service department. There’s no communication and the employees there even management give you the impression that you’re bothering them and they do really don’t care, my vehicle has been in the service department for three months with little communication about what’s going on and every time I called up there it was another story was thinking about purchasing another Kia, but due to the garbage service that I’ve had at several KIA dealerships. This Hass to be far more the worse. Their attitude suck they act like you’re bothering them in the service manager. She is just as bad telling me information that’s not even true on my insurance claim this location is garbage and the general manager really needs to take a fine tooth comb, on the hiring process, you’re losing business behind your employees

Was serviced by Chris Mason is the worst. Very terrible attitude. Was bothered to go retrieve car from the back if I was not intending on buying. I absolutely was ready, in fact bought somewhere else that day. This guy has no reason to be in sales. Raised his voice talking about me having an attitude. I will further be raising this to corporate. I would NOT RECOMMEND for anyone go here until this person is removed.

Trying to make an appointment for the last 4days I'm calling and calling, leaving message after message no response.So, if you have a question about your car and want to make an appointment on the phone be prepared to wait. Nobody works or cares about you the costumer.

Terrible service. Took my KIA Sportage for quick oil change (with an appointment) and to have a few minor issues (replace windshield wiper hose and problems with the passenger door latch) After 3.5 hours of waiting, I went up to the counter only to be told the hose would be $200 and the door latch (under a service bulletin recall) would be $300. Declined service on the hose and door latch, and the bill came to $261. I asked to speak with the Service manager but was told there wasn't any on premises. I refused to pay for the diagnostics ($200 to tell me I needed a new $20 hose). Sad thing is that earlier I had talked with a sales rep about trading in for a new car here - but the entire experience with their service department left me with a bad taste. I had purchased this vehicle at this dealership and had recommended it to others. NEVER AGAIN!

I was not taken care of. I originally applied for the jeep through my lender (group lending services). The offer was $1000 down payment for $500/month for 72 months. Thomas advised that the lender wanted $2500 downpayment and I advised I only could do $1000. Thomas then stated that he could work with $1150 down payment and I accepted that offer. However, when I got to the dealership and signed the paperwork with Tom; I then get xferred to the finance guy (who didn’t seem thrilled to have me as a client and who was rude and had not a care in the world if he could be of help or not and he also questioned my paystub as if I’m a crook. I had to call my manager to prove I worked) only to find out the offer was $1150 down payment for $658/month. I was disappointed as I was not advised by tom of the new rates for my vehicle. The percentage rates went from 14% to 18% I believe. Moral of the story I was not given transparency in regards to the offer Tom was secretly offering me. I had no idea I wasn’t going with the offer the LENDER had given me. I was bamboozled only for my credit to take a hard hit by 4 of your lenders when Tom secretly sent the application. I was only expecting to go through the lender I had chose. The representative advised that this would be escalated to a manager and I have yet to hear from one‼️‼️