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Hendrick Chevrolet Buick GMC Southpoint

(344 reviews)

Reviews

(344 reviews)

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Had a great experience with Dallas showing me the trax

Had a great experience with Dallas showing me the trax Went into great detail have to talk to my husband first before purchasing the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Angel Cano helped me out on my new vehicle.

Angel Cano helped me out on my new vehicle. great customer service. i see him for future business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Absolutely thrilled with my experience purchasing a new

Absolutely thrilled with my experience purchasing a new car from Martin! He was incredibly knowledgeable, guiding me through every detail with expertise and patience. Martin’s friendly demeanor made the entire process enjoyable. He listened attentively to my needs and worked tirelessly to meet all my requirements, ensuring I got exactly what I wanted. The entire transaction was smooth and hassle-free, thanks to Martin’s professionalism. Highly recommend him to anyone in search of a new vehicle. Martin made the car-buying process straightforward and stress-free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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By far the best experience in buying a vehicle!

By far the best experience in buying a vehicle! What you remember the most over the years is the circumstances and interactions with people. Jen - from the start - was not pushy or overbearing and listened to my questions and concerns. She Was knowledgeable in all aspects of the Chevrolet product line and was extremely accommodating with my hectic schedule. I went in with guardrails up, prepared for the worst but she (and the dealership) completely exceeded my expectations for the best vehicle buying experience ever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mamadou was amazing through the whole process answered

Mamadou was amazing through the whole process answered all my questions and would 10/10 advise to go see him if your in the market!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vince was amazing he helped through the whole process and

Vince was amazing he helped through the whole process and it was a very simple process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Mara was outstanding.

Mara was outstanding. She worked with me to meet my schedule needs. She is not a pushy sales person at all. She has your best interest. Great person to work with at Hendrick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Joshua McDonald helped me and my wife look at multiple

Joshua McDonald helped me and my wife look at multiple new vehicle options. Great service and friendly people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Joshua's dedication to customer satisfaction is evident,

Joshua's dedication to customer satisfaction is evident, and I highly recommend him to anyone in the market for a new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Hendrick Southpoint: I purchased a car on 05/25/2024.

Hendrick Southpoint: I purchased a car on 05/25/2024. I was told we could pick the car up on 05/28/2024. Here it is 06/17/2024 and we still do not have the car. Four trips to the dealership and too many phone calls to count, and still nothing. We are promised follow ups... never. They would not give us a loaner so they put us in one of their rentals through Hertz for 5 days. Hertz calls every day telling us the rental is overdue. We reach out to the dealership to let them know and are told they will take care of it. Hertz called today with the same thing. Hertz has sent three emails to Hendrick Southpoint to extend the rental and they say they have not gotten a response. Another trip to the dealership today, only to find out the car has an oil issue and is in Cary! Nobody updated us with this. I have talked with the salesman and the general manager and they have not been helpful. I feel I am being shooed away. I am now trying to reach the owner of this dealership. This car had just come in and had not yet been serviced. My issue is, why sale a car that is not ready or in condition to sale? This is so very frustrating. The first payment is due soon and we don't even have the car! This is also my second purchase from this dealership and my first experience was bad, but nothing like this. I do not recommend them at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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