Hendrick Chevrolet Buick GMC Southpoint

Their service department is the reason I sold my 2014 Vsport. I owned the car for 10 months and had several issues. It was in the shop more than 5 times. Johanna was often rude to me, or completely unresponsive when I needed to schedule a time to bring mine in and get a loaner car. The last time I brought my car in for the metal trim oxidizing, turbo rattles, squeaking sunroof, and some other issues. They said my trim is "normal", they couldn't duplicate the turbo rattle (had video proof and was able to make it rattle any time I wanted, and said the sunroof squeak was caused by body flex. Joanna asked if I taken my car to the track? Umm no, I have never tracked a car before. Turbo rattle is a well documents issue on this car and GM has released two fixes for it. The dealer refused to fix those issues and others. You pay money for a luxury brand and get treated like garbage. I ended up selling the car after only 10 months and went to a different brand and much happier now. I would strongly recommend avoiding this dealer at all costs, and do research before spending money on a Cadillac. I will NEVER buy another Cadillac in my life because of the poor treatment I received from the service department at this dealer. Hopefully whoever gets my old car has a better dealer than I did.

As we set out on 4/13/2018 from Mebane to Durham it became apparent our air conditioner was not working. Upon completion of our Doctors Appt. we drove about a mile to your Durham facility where we were greeted by Tim Collins Service Advisor who confirmed there was a problem and told us they would look at it but it could take 2 hours before they could get to it. We said we would wait. He then made arrangements to take us to the mall where we could browse and have lunch. About 2 hours later he phoned to tell us the car was ready and was sending someone to pick us up. He explained they had not been able to find a problem but the A/C was working! There was no charge and he wished us well on our way. We are both in our late 80's and cannot tell you what a wonderful , reassuring and refreshing experience this was for us. While it is unlikely we will be buying a new car soon, we will drive the extra miles from Mebane to Durham for your service. When our son heard this story he said he would shop you first for the Truck he wants and tell his employees this story. You are the epitome of first class service and customer satisfaction Thank You!!!

Update on my 2007 chevy truck with the check engine light on. Called again yesterday. Was told I would get a call back.guess what no calls from them at all.i have made 5 calls with no return call from them at all. I bought this truck on 1/4/17 they do not care about you trust me I drove a bought 100 miles to buy this truck beware go else where.bought cars and trucks from local dealers that took care of this type of issue. Was told 90 day bumper to bumper on this truck now they say no because of the evap system shot that's not under your coverage well what does it cover under the bumper or above the bumper

They listed a car 12K below MSRP on cars.com at 25K, I went over and told the salesman first which car and the stock # I came for. I was serious and even test drove three trims to compare with it. After all of those the salesman came back from the "manager" with a price of 33K after "discounts". I asked why? They showed me the "hidden behind a link" details on their own website for the breakdown of how to get to the 25K price point, apparently I was not qualified for some of the huge discounts, but they claimed that cars.com doesn't allow them to list all those detailed pricing information. What a disgraced business game! If you are good to play game with them, go try it. Otherwise, don't waste your time.

Professional, timely, quality of work. Easy to schedule an appointment. Very pleased with the whole process. Knowledgeable personnel, friendly and responsive. Great facilities and convenient to the Southpoint mall.

I made an appointment for service on the morning of Friday, December 1st, only to arrive at the scheduled time and be told that my truck could not be serviced that day due to staffing issues. I was rescheduled but then given a loaner vehicle in exchange for leaving my car over the weekend for the repairs to be completed. I later found out that I was given the loaner because my service advisor was going to be out of the office for several days and she didn't seem too sure that I would be taken care of in her absence. I was told to expect a call before the close of business on Friday for an update but never got one. I called on Saturday and was told that my service advisor was not in and sent to a voicemail where I left a message requestingan update on the status of my truck. I called again on Monday and got voicemail (left message). The 2nd time I called, I selected the option for immediate assistance but again was directed to a voicemail. I left a message asking for an update on my car but never got a call back. I called a 3rd time (later in the day) and spoke to a person who could only tell me that my service advisor was not there and again, I was sent to voicemail. On Tuesday, I called twice. The 1st time, I left another voicemail requesting a call back to get an update on my truck. The 2nd call, I spoke with a person who told me that my service advisor was not there and offered to send me to voicemail. At this point, I declined and explained that I had left several voicemails with no return call and I just wanted to know the status of my vehicle that I was supposed to have been able to pick up on Monday. Someone finally called me back around 3:00pm on Tuesday and simply said "oh, you're car is ready". I was given the option of picking it up on Wednesday when my service advisor was to return to work and that is what I decided to do. At this point, I did not feel comfortable returning the loaner vehicle to anyone but my service advisor and I also wanted to find out why there was such a breakdown in communication related to my vehicle and the scheduled repairs. When I arrived on Wednesday evening, she was surprised to see me because she thought surely I would have had my vehicle back before she returned. She was not, however, surprised that nothing happened while she was gone. I explained that no one answered phones or returned calls and the communication was very POOR! She explained that there were several staff out sick and with this being the only Chevrolet service center in the area, it stays extremely busy. Well, so do I! Not only was I frustrated about making an appointment then not being accomodated the same day with no notice but I found it almost impossible just to reach someone to find out what is going on. That alone is enough to make me look elsewhere for future repairs.

The representatives were very courtesy, attentive and helpful. I am new to the area and I am so glad I found this dealership the atmosphere is pleasant and welcoming. Amber let me about how I could save money on oil changes which would save me money. Kudos Amber and the Service team.

I had a good experience overall with my 2018 Silverado 1500 Work Truck but there were a couple hiccups along the way. My first contact with the dealership was through an e-mail inquiry about a truck I saw advertised online. I was immediately contacted by a terrific client advisor who was an excellent listener. We had many conversations over about a two week period before he even invited me to the dealership to look at something that met my specifications. Naturally, I was talking to other dealers at the same time and the experience was very different: they were all urging me to come in and look at trucks that were very different from what I was looking for. When I finally did go to the dealership I test drove exactly the vehicle I wanted and not a compromise. The purchasing process was pretty smooth. Yes, I haggled a bit (doesn't everyone?) and was able to get what I thought was a fair price based on what I've read on TrueCar.com and Kelly Blue Book. Here's where the hiccups happened: 1) I spent way too long in the dealership. After we agreed on a deal it took forever to get the paperwork done and get out of there. They seem to have a centralized system where all customers' paperwork has to go through the same office/personnel and this creates a bottleneck. 2) I ordered a spray-in bed liner for my truck. The dealership has to take the trucks off site to have a contractor install the liner. So, naturally I had to wait a couple days for this. When I picked the truck up I didn't inspect it very carefully but I should have. After arriving home I found that the dealership's contractor had missed a spot with the spray-in bed liner so I had to return the truck. So, the constructive criticism here is this: the dealer needs to institute a bit of quality control. The truck should have been inspected carefully after it returned with the bed liner, the "bald spot" should have been identified, and the truck should never have been delivered to me in that condition. That said, the dealership was very professional in the way they handled the problem. They gave me a loaner truck to drive for 2 days, and when the truck was ready they delivered it to my office so I didn't have to come to the dealership to pick it up. So, while there's some room for improvement I would say that overall I had a good experience at Hendrick Chevrolet at Southpoint, and I'm a very happy owner of a brand new Silverado that I'm doing my best to drive the wheels off of.

I enjoyed my visit again as I have in the past. The employees are always friendly and knowledgeable.

I had my car service for a coolant leak, and I had to bring my car back within 72hrs to get it fixed again based on the original issue that I came in there for. They were eager to charge me more than $770 to get it fixed, again! They claimed no fault considering they just worked on my car on that specific system earlier. I finally asked to speak to the manager after getting nowhere with the service guy. Almost 3 hours later I get a call from the manager where he openly admits that he's 'not surprised' that it happened considering what I was just there for. So, I asked, 'why wasn't this recommended?!' Considering the laundry list of recommendations they had for my car. All he was able to do was cover my tow and a 'family' discount. This was very minimal considering how much I still had to pay and paid during my original visit (TOTAL $1,100+). This is bad customer service and poor customer retention... if you already know someone has trusted you enough to spend money at your service department wouldn't you do more to keep that customer??? To top it all off... that night after picking up my car for the second time the check engine comes on! I will never come back to this place or ever recommend anyone.