Ira Ford Saco

Service was excellent. We appreciate the scheduling as IRA got it in quickly and finished up in a timely manner. Thank you very much. Satisfied customer!

Polite and courteous technicians. No hassle work. Work as described and auto was clean. Will return in future.

I always have my truck serviced at Ira Ford They do a great job and I enjoy dealing with my service advisor Rebecca and I will always have my vehicles serviced with them

I?m here to emphasize my wonderful service advisor Marty E! Appointment last friday afternoon for service assessment, was told would need at least 4 hours of work. Waited 7 days for a loaner car (not an issue). Marty called me every single day informing me if the loaner was ready or not. He was very gracious with my tight work schedule. Informed, communicative, organized, and clearly passionate about cars. Thanks again

I am highly disappointed. I had to pay 1274.00 today for brakes for front and back on a car I purchased with 9000 miles on it and now has 14, 541 miles because the rotors and pads were so bad. I only did 3 car payments on this car and there is no way that that much damage could have happened in that short of time. I did research and there is no way this could have happened so when I brought the car the brakes were not 100 percent from a dealership. Also I thought when we purchased the car we were supposed to get 3 services free . Why did I have to pay for an oil change and tire rotation? The gentleman I spoke to offered no explanation when I talked to him on the phone. Very disappointed and I will not be doing business with Ira ford if that is the kind of service I get after spending 29,000 on a car. My son Gino was going to buy a car from you, but that will not be happening. The guy gave us an attitude when we told him that we came to this service center after scheduling an appointment for 8:30am, which we then got another email that it was switched to 11, but the guy then kept saying we were at the wrong place. 0 for service, 0 for customer service.

Ira ford service department was excellent to work with, services were prompt and the recommended repairs were explained with great detail.

I appreciated Andrew’s communication about options and recommendations for service. He did not push for maintenance that was coming up due but not immediately needed and offered his guidance on what I should take care of right away. I feel like my van is in good shape for a cross-country trip.

We had problems with service department, the staff worked to resolve, but service manager interfeared, He needs to be replaced!

Tech advisor tried to do right for service dept mistakes and short comings but the service manager interfeared making my entire experience a negative one

Andy was great and transparent on all service related items and repairs the were required! He understood the urgency of repairs and continued to communicate as the day went on. He was also helpful on transportation to and from the dealership.