Ourisman Hyundai of Bowie

Worst experience in life bought a car signed paperwork everything online 3 days later flew across country to pick up car they wouldn't release it to me said loan wasn't funded yet. ? How did I sign with rate 835 credit score come on scam putting 10k down sad place never go here.

This dealership lacks professional courtesy. I am waiting for my vehicle registration. When you send an email. No one responds, including the sales representative who you the vehicle.

Dealership doesn't honor their contract with NFCU's car buying program. Dealt with their sales rep, Emmanuel; internet sales manager, Sierra, Sales manager, Zeth; another manager, Hotty, and reached out to their GM, Ali. If you're trying to utilize the price given on NFCU's car buying service, DO NOT GO HERE. Terrible customer service, terrible management. NFCU is escalating this, potentially pulling their contract due to breach.

Not deaf-friendly. The agent was rude on the phone. The service was unwilling to provide services during weekends.

I was persuaded to place a deposit on a card sight-unseen. When I test drove the car, it was displaying a check-engine light. Getting my deposit back became an unpleasant game of trying to defeat the phone tree to get through to anyone who would help. After perhaps 15 calls over a period of 2 weeks, I finally found a salesperson who helped me get the money back. The experience made me thankful that I didn't actually buy a car there.

The service department has gone to xxxx in a hand basket. Since this place was remodeled, it appears that all of the service personnel are new. This was the 2nd time I tried to use the service department since the renovations. They can never find my information, although I purchased my car there. This last, and I mean LAST TIME, I gave them a specific problem to look for, and requested they drive the vehicle to assess the issue. It was apparent after retrieving my car that they could not have driven it. The noise was still very noticeable. Upon returning this morning to speak to the manager, he was dismissive and gave an excuse that it's hard to assess a "noise" without out the owner present. I was never contacted to do a ride along, which would have not been an issue to accomodate. I requested a ride along, and was granted one. Within 150 feet of the dealership the team lead technician immediately said it's your bearing. He also made mention that the car could have not been driven, because the most junior technician would have determined the issue was with the bearing. The Service Manager Chester would never acknowledge that he nor a technician drove the car. He was non-chalant and I appeared to be bothering him, because as he stated, "he was just getting in and wasn't ready to deal with me yet". While there, there was another customer with a huge issue. Choose somewhere else for your service if you can!

I took my 2017 Hyundai Tucson for a hesitation problem. I agreed to have the spark plugs replaced and next thing I know it became a catalytic converter (which my warranty did not cover). Then I was told it was entire exhaust system and the cost went from $200 for spark plugs to over $5000 for an exhaust system. Due to the wording used sent to my warranty company, the warranty did not cover this repair. (the wording used simple said was a catalytic converter, not an exhaust system) The icing on the cake was the fact, Ourisman did not give me a chance to call my warranty company before repair was started to see if they would cover the exhaust system. I later found out the warranty company would have been covered. I am disappointed with the service department. I have been going to this dealership service department since 2021 and this is the first time I had issues.

Poor customer from the finance department lying about services and misleading information inconveniencing the customer.

If I could give a one star I would! I was interested in the 2016 bmw 740. They had lowered the price on the car to Initially help me with the monthly payments I wanted. Then as soon as they found out that I had more to put down they raised the price! Then claimed the quote was for another vehicle which makes no sense seeing how I was looking at one car. They come off as real dishonest and sneaky. I even caught the salesman pointing at me with a slick grin mouthing something to his colleague that was behind me, while I was filling out paperwork. Once I told them I wasn’t interested any longer they once again lowered the price! Avoid this place at all cost! And it’s also ironic that the Honda dealer next door is being sued for unfair and deceptive sales practices! I wouldn’t be surprised if these guys are doing the same.

Poor customer service, and has an extreme lack of integrity. I would not recommend for your needs.