Hyundai of Kennesaw

I bought a Hyundai Santa Fe at the end of December 2020. While the salesperson that sold us the car was very nice to deal with, the manager promised us one thing and then reneged on the negotiated sticker price of the automobile. After we walked away from the negotiation, the manager ran after us in the parking lot and we were able to get that price. The whole car buying experience after that was long, uncomfortable and stressful. We had completely lost trust and faith in the process. My husband very much wanted to write a review of our experience, but I talked him out of it. In the year since buying my car, the sunroof has broken down for the 2nd time. it has been non-functional  for longer time then it has been functional. When I gave it in to be fixed, it was at the dealer for longer then two weeks. Now I've had to wait longer then a month for the second appointment. The seat belt in the back does not work, which means I'm not able to do carpool. I still have 3 weeks until my scheduled appointment and I am at a loss!!!! Just now, I called the dealership, (which prompted me to write this), and I could not get anyone on the phone. I kept getting transferred, and the one person I spoke with was not interested in what I had to say and just passed my call onto a voice-mail. The clincher to this whole story is that I am due for an oil change. The lady I spoke with told me she could not get me in until mid-February. When I asked what would happen in exceeded my 12000 mile oil change appointment, she told me I would have to pay for it. It is supposed to be included with the purchase of my car. I WILL NEVER BUY A CAR FROM THIS DEALERSHIP AGAIN and I encourage you not to as well! The customer service is awful and there is no follow through. This was my 1st new car in 10 years and I am so disappointed. I wish this situation could be rectified.

Made an appointment specifically to test drive a Tucson today at 2 o’clock with Mary Palencia. Confirmed by text and email yesterday. Confirmed again when she asked for a confirmation just 20 minutes before our appointment. When I arrived, she never even bothered to greet me, but I found out from a sales manager that they didn’t have any Tucson‘s. Why was I not told that yesterday and definitely why wasn’t I told that 20 minutes before the appointment when she asked for a text confirmation? The last one had been sold well the day before I made my appointment. What sales person doesn’t know their stock? I told the manager I didn’t appreciate the bait and switch tactic to get me in. I walked out. Thanks for saving me $36,000. I’ll be buying it elsewhere.

My car has been in the shop since July 2, 2021 and now that it is October 3, 2021. I still don’t have my car, I haven’t been given any updates after multiple phone calls and voicemails to Brian Walker my service provider. I’ve lost all patience. He doesn’t respond or reach out to give me updates and when I call to speak to my warranty company thinking it’s them holding things up I soon find out they’ve been reaching out to Brian too trying to get an estimate for the repairs. They said they’ve been reaching out since Day 1 of getting the claim. After going back and fourth with the warranty company she tells me she got in contact with Brian and he’ll be sending in the estimate (3 months after my car has been in the shop) I only get answers from him if I show up in person and he’s standing at his desk and I have someone with me other than that no communication. I’ve had to reach out to the manager to get something done. Then after I decided that I didn’t want him as a service writer I get a text from BRIAN saying “Yep”. This man hasn’t texted or reached out to me in 4 months and all of sudden he has time to send a smart little text like that? How professional. I’m fed up and I want answers.

I dropped off my car for service after total engine failure while driving on the highway. The dealership has made no proactive attempts to contact me. I have called and texted repeatedly with no response or "leave a message". It is now 12 business days later and I do not even know what is wrong with my car. Not even the service department manager will return calls! I highly recommend you avoid this dealership – both purchasing and servicing cars.

Josh was amazing and helped me find the perfect car for me. He was patient, genuine, and extremely helpful. I appreciate the fact that he wasn’t like the usual car salesmen that just want to make commission. He even cleared out my car for me and installed my son’s carseat in my new car. Josh went above and beyond to make sure the process was smooth from start to finish!

Service appointments seem to mean that's the drop-off time, not the time they will start work on your vehicle. A couple of years ago, I had an appt "While I wait" for basic service - oil change, etc. They knew I was waiting, and there seemed to be no expediting of my service. I ended up waiting nearly 4 hours. (The waiting area is not very comfortable either.) Another time I had two flats and got a tow to the dealership w/out an appt. It took them TWO DAYS to replace my tires. The last straw: Recently, my car started stalling, so I had a 9 a.m. appt. for a diagnostic. It took my service advisor until 5 p.m. to update me. (When I called around 4 p.m. and left a msg requesting an update, I got an impersonal "robo" text saying "thanks for your patience, but we're still addressing your concern.") Anyway, I was told that I needed a whole new engine or a new vehicle! My family members and I were very skeptical (my car only had 85K miles), so we paid the $150 diagnostic fee and took it to another mechanic. They identified the problem within an hour and had it fixed tires rotated, oil changed, etc. for less than $500.

The salesman Malik Harris, was wonderful, he made sure to inform me of everything from being to end, he is very informative and knows the product. I will definitely recommend this salesman to someone.

They say that in life, you win or you learn. I’d like to share my less-than-satisfactory experience with Credit Union CarFinders/Hyundai Of Kennesaw. Prior to last spring, I drove a 2008 Honda Accord, which by the time I donated it to the local public radio station, had more than 313,000 miles on it. Clearly, I drive a car until the wheels fall off. I purchased a used 2014 Subaru Forester from Credit Union Car Finders last spring (2020) just as the pandemic shut down the city. The car had just come in from Hyundai Of Kennesaw (at least that was the logo on the bumper), and admittedly, I purchased the car on the strength of the Subaru name. There was a “We Owe” list from the dealership, but mostly the dealership did the bare minimum to touch-up the paint. There was an unidentifiable noise on the list that I asked about, but they did not advise me to do anything further. Not the dealer’s problem, I guess. I did not purchase the extended warranty, and I did not have my mechanic check it out. My mistake. About six months into the deal, I took the car in to get an oil change and replace the tires due to a persistent leak in one of the tires. Despite the fact that we were in the middle of a pandemic and I was driving less, I did not find this unusual given the condition of the highways in the metro Atlanta area. The mechanic advised me that the tire wear was more likely caused by the need for significant front-end suspension work to the tune of $3,000 . Yet again, I chalked it up as “My mistake. I should have had it checked out.” So I saved up for that expense and the day that I ordered the parts for the suspension repair, EVERY LIGHT on the dashboard lit up – Check Engine, ABS, AT Oil Temp, Climb Assist – all of them. In fact, the AT Oil Temp light flashed. Another trip to my mechanic and a diagnostic fee revealed a failing transmission ($8,000 for a refurbished unit, more for a new unit). When I complained to my credit union, Associated Credit Union, where I have been a customer for more than 20 years, the customer service agent asked me why I didn’t buy the warranty (That’s right, blame me) and offered to finance the repairs, a windfall for ACU, but not good for me since the combined cost of the suspension and transmission repairs was more than the existing note on the car. Rather than continue to invest in a junk car, I absorbed almost $6,000 in negative equity to get out of that car and into a better vehicle. So much for using the credit union to reduce my car-buying expenses. I am clear about my role in this debacle, but I also blame the Hyundai of Kennesaw and ACU CarFinders for offering a car not worth the cost of the paper on which the loan documents were printed. I don’t expect a perfect vehicle when I purchase a used car, but also I don’t expect to have to replace a junk car after a year because the repairs needed are more than the value of the car. I’ve been driving since I was 16 (and I am no spring chicken). I have purchased at least four other used cars with good results before this experience and I have been an ACU customer since the late 1990s. That notwithstanding, this has been my worst car-buying experience ever! Let my experience be a cautionary tale for you. When purchasing a used car rom Hyundai of Kennesaw, (1) have your mechanic check it out first and (2) consider purchasing a warranty.

Wanted to thank Malik Harris for his greatly appreciated assistance in making the new car buying process so easy and helping us find our dream car! A few weeks ago we came into the store to test drive the 2021 Palisade Calligraphy, our sales person Malik Harris, had exceptional knowledge on the vehicle features and knew all the answers to our questions. At the time we weren’t ready to buy, so Malik gave us his mobile number and stayed in touch with us in the build up to buying day. He was super helpful, located the car we wanted, helped us with different packages and add ins, and did a great job at explaining the differences and the packages to us and overall helping us workout which one we wanted. On buying day, the process was super quick and easy, my Husband even said that was the quickest buying process he’s ever done! I think our favorite thing about Malik is that he’s not pushy (unlike a lot of other car sales people we’ve met), and he really tailored the experience to our needs. For example, we only really cared about the tech in the car, so Malik told us all the ins and outs about the tech. For us having someone who isn’t pushy and really focused on what we wanted, is what really sealed the deal.

When we shopped for our Hyundai at the last location they were courteous and helpful. Since they moved to the new location service time and sales etiquette has drastically decreased. They sell multiple new cars every month when there service area can’t handle existing customers. I would recommend you buy from another location as Hyundai still produces a quality car.