Sandy Sansing BMW

Sandy Sansing BMW services my car well whenever I need repairs or maintenance. Judy and the other Service Department agents do fantastic work, ensuring my car's requirements are met. I drive off with confidence! Thank you! Dr. Sandra Winborne

Sandy was professional, knowledgeable and sincere. She sent a video of the vehicle inquiry along with an in depth verbal description. I would highly recommend her to anyone searching for a vehicle whether new or used.

Always helpful and professional---life is always better with a Mini, especially when you get great service.

I told the service writer that I live in Fort Walton Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I made it home, five hours had passed. The dealership had diagnosed the car confirmed that the spring needed replacing under warranty. But couldn’t do any work on the cars they didn’t have any parts in stock. Why have me drive an hour each way knowing that they’re not gonna fix the car. Now I have to reschedule another time and probably waste at least another five hours to get to work that should’ve been done, or at least scheduled when they had the parts. Wait, that would be Unfair to say I didn’t get anything out of the trip, I did get a complementary car wash and vacuum

I recently had the pleasure to visit Sandy Sansing BMW i could not be more impressed with the entire experience, the team made me feel welcome and comfortable, with no pressure at all. The staff was knowledgeable and always ready to assist in anything I needed it. The process was efficient and professional. I will definitely return for future purchases.

Their communication was extremely poor — I had to constantly follow up to receive any updates. To make matters worse, I witnessed the service advisor helping himself to my personal tools without asking, which I find completely unacceptable. Overall, the attitude towards customers comes across as indifferent and unprofessional. It’s disappointing, especially since I was actively shopping for a new vehicle from one of their locations before this experience. This experience with their service department changed our mind; we will never purchase anything from them in the future.

I dropped my vehicle off to be serviced. Clearly explained over the phone with my assigned service person that I wanted my oil changed and tires rotated, and that there were a few other concerns. One being that the system computer was saying that brake service was due despite that we had completed that service on the previous encounter and so I wanted it cleared. Got my vehicle back and it was not cleared. Communication was not clear from the dealerships side and “suggested” services were an unreasonable rate.

Salesman Chris Allen was very helpful and energetic. Kept me well informed and was very knowledgeable of the product. Enjoyed the experience of buying a beautiful vehicle .

Great experience. From out of town and received quick, attentive service from the entire sales and service staff. Will return!

I recently purchased a car from Sandy Sansing BMW and couldn’t be happier with my experience, thanks to Ken Haddad. He was incredibly knowledgeable about the car and was very patient with me. He went out of his way and did not pressure me, which made me feel very comfortable. Thank you Ken!