Ira Acura Westwood

I have been a customer of Prime Acura of Westwood for a long time. I have always received wonderful service which is why I continue to have my vehicle serviced there. Always courteous, thorough, and very accommodating. Thank you, Mark. You were terrific.

Justin was polite , indicated when the car would be ready and reviewed the service details when it was completed. I’ve always been very satisfied with the level of customer service at prime Acura

I recently bought an Acura MDX from Prime Acura. My experience was superb start to finish. Clyde Brown was informed, professional and a pleasure to do business with. We needed to buy another car but with busy work and home schedules. The thought of purchasing a new car was another dreaded task on the long list of to do's. Our family had been loyal Honda owners prior to this purchase. Clyde's introduction to the Acura MDX quickly sold us. We were happy to learn that Acura was part of the Honda family and we qualified for a loyalty rebate. From there, Clyde Brown and Charles Rezil made the rest of the car buying process efficient and fun. I highly recommend this dealership! Pauline M.

I had the most pleasant experience with Justin! He took great care of me and reschedule my appointment with ease! He’s a true rockstar

Justin is very welcoming and informative as usual! Justin has a wonderful personality and makes ur long waits a little more tolerable. Service is overall good but was disappointed that the problem i sat and waited 2 hours to be fixed was not fixed....now i have to come back smh

First Class dealership in every aspect. From the minute you walk until you pick up your car everyone goes out of their way to make sure you have a great experience

Had a great experience at Acura. Clyde B. was fantastic, kept us informed, very communicative, and honest. I highly recommend this dealership and Clyde as the salesperson.

The automotive industry has changed; consumer preferences have changed. It is more important than ever that dealerships meet their customers’ needs with a new mindset. Promising customer-friendly service alone is not sufficient anymore. They need to personalize the customer experience. And this is what Prime Acura does very well. We genuinely enjoyed our two visits in Westwood while looking for a new car. Tony Romain’s enthusiasm and passion were refreshing considering popular generalizations associated with this business. He was knowledgeable and his tutorial before our test drive was not only excellent but also entertaining. It was great to have a tour of the entire facility and observe a service technician (John?) working on a brand-new vehicle making sure all systems worked smoothly. We learned from Lenny Goldwasser, general sales manager, about company’s focus on customer experience through wise recruitment and training. Although, creating exceptional customer experience is a desirable business strategy, it is still not that common. Prime Acura is a model to emulate. Mira and Janusz

Joseph kept me in the loop throughout the time I waited there and was very pleasant to deal with. He explained each of the services I had performed and informed me of other optional services I could have done.

Went to buy a new car (2nd purchase) and confirmed with our sales consultant that we would buy the car if the price was right. Everything was going smoothly while we were working with a very courteous and professional sales agent, Mr. Youssef Girgis. And then his sales manager got involved for only a few minutes and things went South very fast from there. The manager seemed cocky and arrogant. When we asked him if there was room for negotiating the base price his response was rather condescending even though we are repeat customers and go there for service and repairs since we purchased our first MDX. He spoke as if he was doing us a favor by speaking with us. Had he shown the slightest humility and been respectful, we would have paid the full price; seemed like the "manager" title had gone to his head. We felt sorry for our professional sales consultant who had put in the grunt work only to be messed by an arrogant manager. We left and drove 30 minutes to Framingham to Herb Connally Acura. Excellent service, courteous and professional and we purchased the same vehicle at a slightly better price in no time. I feel bad for the sales consultant who spent the time showing us the car and selling us the benefits of owning the model and the sales manager messed everything up. Prime Acura is out; Herb Connally is in. We have two more neighbors who have also purchased from Herb C and have had excellent experience.