Reviews
Write a reviewFantastic service!!
I get both of my vehicles serviced at this dealership. I have always had good service at Dorsett dealerships, and Marshall IL isn't any different. Always a polite staff , and more than willing to go the extra mile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM
Service
The crew is very attentive to my questions. It's also nice that the Service Dept will pick up my vehicle at my workplace and bring it back when they are finished.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review. We are so fortunate to have awesome employees in both our Service and Sales departments and we are thankful for customers like you. Your business is greatly appreciated! Here's wishing you many happy and carefree miles! Respectfully, Joe Jacobson, GM
Speedy service
I took my car in for a flat tire and a oil change , they where able to fix my car that same day and got my car back on the road. Even explained to me some items that I didn’t know needed looked at replacing. Overall good experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ryan and Shane are great and really care about their customers. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Extremely good
This service department has a great 5 star service department. I truly appreciate how polite they where they had the parts on hand and got my car back to me same day
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We know our customer's TIME is very important; we try to get your vehicle back quickly; however first we want to try and fix it right the first time. Thank you for the kind words and 5 star rating. As always, our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Amazing
Matt has worked on our families cars for a long time and has always done a great job. If we ever need help on a car Matt is the first person we contact.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I totally respect your feedback; could not agree more - automobiles today are very expensive to work on because they are so complicated. We try to have the very latest in diagnostic equipment on hand in order to fix your vehicle right the first time. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Above and beyond quality and experience
I love the service dept staff Josh Clark is the best Matt Hain is the best Mechanic always helpful going above and beyond always exceeding
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Great
Matt always does a great job on my car. That's why I go to him every time I need an oil change. Thanks, for the great service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your trust in Matt, the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Great service from Josh Clark!
Great overall customer service! Would highly recommend Dorsett Ford to anyone! Josh Clark Gets me fixed up every time I'm in need of a repair!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Just like family
We always ask for Matt Hain in the service department and we recommend him to everyone we know. We have gone to Matt since before Dorset was in Marshall. He makes us feel like family and we would never go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matt is awesome and he focuses on getting the work done right on the first try, every time. Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL
Dorsette Service is great!
I can always trust Matt to do a great job on my car ! It's hard to find a trustworthy mechanic in this day in age that also does such a great job and is always looking out for your best interest. I know my car is taken care of when I bring it to Matt at Dorsette in Marshall, IL.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and 5 star rating. Our goal is excellent service and great deals. We are glad to hear you enjoyed working with our team. We sincerely welcome you to the Dorsett Ford Family. Best Regards, Joe Jacobson, GM Dorsett Ford of Marshall, IL