Reviews
Went above and beyond to help me with a radio problem and
Went above and beyond to help me with a radio problem and standard maintenance via coupon they provided
Went above and beyond to help me with a radio problem and
Went above and beyond to help me with a radio problem and standard maintenance via coupon they provided
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.
Friendly on time service.
Friendly on time service. Pleased with the work and employees. Will continue to service my car there. Zzzzzzzzz aaaaaa aaaaa aaa araaa aaaa 24 25
Friendly on time service.
Friendly on time service. Pleased with the work and employees. Will continue to service my car there. Zzzzzzzzz aaaaaa aaaaa aaa araaa aaaa 24 25
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.
Worked with Derick, a courteous knowledgeable salesman.
Worked with Derick, a courteous knowledgeable salesman. No hard sell, just a nice guy losing the right things to win a customer
Worked with Derick, a courteous knowledgeable salesman.
Worked with Derick, a courteous knowledgeable salesman. No hard sell, just a nice guy losing the right things to win a customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
Charged $600 for a $100 starter, took 5 days, and charged
Charged $600 for a $100 starter, took 5 days, and charged another $700 in labor for a 1 hour job.
Charged $600 for a $100 starter, took 5 days, and charged
Charged $600 for a $100 starter, took 5 days, and charged another $700 in labor for a 1 hour job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Thank you for sharing your feedback. We understand your concerns. We appreciate you giving us the opportunity to speak with us directly about this situation. Unfortunately, the parts needed for your repair were not available until the following Tuesday, which limited our options and added time to the repairs. Please do not hesitate to reach out to us if you would like to discuss this further or if you have any additional concerns.
Volkswagen makes a great product!
Volkswagen makes a great product! Rob got me a great deal! I bought my last Jetta TDI 20 years ago in Fallston. It lasted 20 years with no major problems. So I bought another Jetta today at the same dealership. Tom
Volkswagen makes a great product!
Volkswagen makes a great product! Rob got me a great deal! I bought my last Jetta TDI 20 years ago in Fallston. It lasted 20 years with no major problems. So I bought another Jetta today at the same dealership. Tom
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to read such a great review about Volkswagen of Fallston! We can't wait to see you again, have a great day.
Excellent service once again from the Fallston VW service
Excellent service once again from the Fallston VW service team, my Taos engine light issue was quickly diagnosed and appointment scheduled to resolve. Thanks!
Excellent service once again from the Fallston VW service
Excellent service once again from the Fallston VW service team, my Taos engine light issue was quickly diagnosed and appointment scheduled to resolve. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Miller, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fallston. We can't wait to see you again, have a great day.
I felt that I was heard.
I felt that I was heard. It was a great experience. I love my new car.
I felt that I was heard.
I felt that I was heard. It was a great experience. I love my new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased you enjoyed your visit to Volkswagen of Fallston! We can't wait to see you again, have a great day.
I always bring my car to the dealer for oil changes and
I always bring my car to the dealer for oil changes and any other repairs my car may require. I believe because I take my car to the dealer I haven't had any major problems.
I always bring my car to the dealer for oil changes and
I always bring my car to the dealer for oil changes and any other repairs my car may require. I believe because I take my car to the dealer I haven't had any major problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Valerie, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
It was a no pressure good experience and done as
It was a no pressure good experience and done as expected. The customer service was great,I would recommend them to family.
It was a no pressure good experience and done as
It was a no pressure good experience and done as expected. The customer service was great,I would recommend them to family.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ralph, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
We had a very positive experience with this dealership.
We had a very positive experience with this dealership. The staff was polite and easy to work/communicate with.
We had a very positive experience with this dealership.
We had a very positive experience with this dealership. The staff was polite and easy to work/communicate with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us a positive review! We're glad to hear that our team made the car-buying process a smooth and enjoyable one for you. We appreciate your business and hope to see you again in the future!