Ourisman Mazda of Rockville

Where do I even start. First of all they lied and gave me a damaged vehicle. They also refused to fix the damages. The worst thing was that they took 3 months to issue me a plate and refused to issue temporary ones leading me to not able to drive my vehicle. The manager named Jaheed also created confrontation with me because of a person that came with me. After refusing to issue me plates they purposely called the cops to get my vehicle impounded. The whole situation was extremely difficult and daunting. Be very careful specially with the manager named Jaheed.

This is the worst Mazda dealer in the USA SCAMMING CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda

Hello i bought a cx-90 from this dealership and they promised me to give me a second key for the car after few weeks of calling the m again they said we apologize we don’t have the key it’s not appropriate selling a car without let the customer know before signing make sure you check everything before signing thanks

I made a lease deal for Mazda CX-30 today, Had a great experience and would like to thank Ray, who genuinely took care of the entire process including test drive, bringing the selected vehicle from storage till fixing the tag and configuring the Mazda app. I would highly recommend this dealership for Mazda or VW deals in Rockville.

Great customer service from Josh and the team at Ourisman Mazda. They really took their time to ensure that we got a car that satisfied all our needs.

The sales people where friendly but did not provide the itemized details of the deal until AFTER I had added the car to my insurance policy. When they finally showed me the contract (more than 3 hours after I arrived) it was only briefly, and in digital format for me to "sign". After I finally got home and reviewed it carefully I realized they added thousands of dollars in extra fees to the TrueCar price they agreed to, and that my 36 month lease is only for 33 months!

Staff was friendly, well the lady who I think was the manager ( I believe she is Jamaican based on the accent). She was great. But facility was not great for customers. No water, no snacks, and the tv did not work. Luckily there was a longer available.

Best deal on a new car. Great service. Leina was very professional through the process.

I recently went to the dealership because they had a car advertised on Car Gurus. I made an appointment, provide the exact car and was prepared to purchase it. I knew something wasn't right when the Salesman asked was it something about that car? After several searches for the keys, he stated the car was not available, but he had something else in the inventory down the street. I thought the days of "bait and switch" were over, apparently not. I spoke to the Sales Manager and she also offered another car, even though I specifically came for the car advertised....as I was leaving I overheard another Salesman used the same tactic on a guy, the car he came for had been sold that morning, but of course they had other cars for him to consider. I would not recommend this Dealership.

I had an excellent car buying experience with Ourisman Mazda, and in particular sales associate Lelo Hika. Lelo answered all my questions and was a pleasure to work with.