Reviews
Toyota of Ann Arbor has a customer centered mindset that
Toyota of Ann Arbor has a customer centered mindset that is apparent from the moment you walk through the door.
Toyota of Ann Arbor has a customer centered mindset that
Toyota of Ann Arbor has a customer centered mindset that is apparent from the moment you walk through the door.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marvin, we're delighted to hear that our customer-centered approach at Toyota of Ann Arbor made a positive impression on you. Thanks for sharing your experience!
The 12 month 12000k mile “worry free” maintenance plan is
The 12 month 12000k mile “worry free” maintenance plan is a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 different dealerships and they do not except ethos or eg assurance as a form of payment. So I called Toyota of Ann Arbor the next day and asked for assistance in completing this scheduled maintenance and was told I could email a guy from finance and see what he could do. They claim it’s a “worry free” plan. When in reality it’s a time suck and a scam. I’ve wasted 2 1/2 hours of my life trying to get a service that was promised to me at signing. Don’t fall for it. This is why I dread going to dealerships. They promise the world until they have your money. Then you couldn’t get help from them if your life depended on it. Will never go back to this dealership and will advise anyone who will listen to take their business elsewhere.
The 12 month 12000k mile “worry free” maintenance plan is
The 12 month 12000k mile “worry free” maintenance plan is a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 different dealerships and they do not except ethos or eg assurance as a form of payment. So I called Toyota of Ann Arbor the next day and asked for assistance in completing this scheduled maintenance and was told I could email a guy from finance and see what he could do. They claim it’s a “worry free” plan. When in reality it’s a time suck and a scam. I’ve wasted 2 1/2 hours of my life trying to get a service that was promised to me at signing. Don’t fall for it. This is why I dread going to dealerships. They promise the world until they have your money. Then you couldn’t get help from them if your life depended on it. Will never go back to this dealership and will advise anyone who will listen to take their business elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
It's disappointing to hear about your experience with the maintenance plan. We strive for transparency and it's concerning that this wasn't reflected in your situation. I apologize for any inconvenience caused, and I'd like to assist you further in resolving this issue. Please feel free to reach out directly so we can address your concerns promptly. Thank you, Zack Johnson - Internet Sales Manager - 734-997-7600 ext 209
The 12 month 12000k mile “worry free” maintenance plan is
The 12 month 12000k mile “worry free” maintenance plan is a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 different dealerships and they do not except ethos or eg assurance as a form of payment. So I called Toyota of Ann Arbor the next day and asked for assistance in completing this scheduled maintenance and was told I could email a guy from finance and see what he could do. They claim it’s a “worry free” plan. When in reality it’s a time suck and a scam. I’ve wasted 2 1/2 hours of my life trying to get a service that was promised to me at signing. Don’t fall for it. This is why I dread going to dealerships. They promise the world until they have your money. Then you couldn’t get help from them if your life depended on it. Will never go back to this dealership and will advise anyone who will listen to take their business elsewhere.
The 12 month 12000k mile “worry free” maintenance plan is
The 12 month 12000k mile “worry free” maintenance plan is a scam! I live 2 1/2 hours from the dealership. I was assured I could go to any dealership to get my scheduled maintenance completed. I’ve called 3 different dealerships and they do not except ethos or eg assurance as a form of payment. So I called Toyota of Ann Arbor the next day and asked for assistance in completing this scheduled maintenance and was told I could email a guy from finance and see what he could do. They claim it’s a “worry free” plan. When in reality it’s a time suck and a scam. I’ve wasted 2 1/2 hours of my life trying to get a service that was promised to me at signing. Don’t fall for it. This is why I dread going to dealerships. They promise the world until they have your money. Then you couldn’t get help from them if your life depended on it. Will never go back to this dealership and will advise anyone who will listen to take their business elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
It's disappointing to hear about your experience with the maintenance plan. We strive for transparency and it's concerning that this wasn't reflected in your situation. I apologize for any inconvenience caused, and I'd like to assist you further in resolving this issue. Please feel free to reach out directly so we can address your concerns promptly. Thank you, Zack Johnson - Internet Sales Manager - 734-997-7600 ext 209
They made sure that their customer are well pleased to
They made sure that their customer are well pleased to their service. Always send updates thru email and text message in your car related issues.
They made sure that their customer are well pleased to
They made sure that their customer are well pleased to their service. Always send updates thru email and text message in your car related issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Toyota of Ann Arbor! We're glad to hear that our team kept you informed and ensured a satisfying service. We appreciate your feedback and look forward to assisting you again in the future!
Friendly, efficient, and offer timely service.
Friendly, efficient, and offer timely service. We always have our car serviced at Toyota of Ann Arbor.
Friendly, efficient, and offer timely service.
Friendly, efficient, and offer timely service. We always have our car serviced at Toyota of Ann Arbor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Toyota of Ann Arbor! We're glad to hear that our team consistently provides friendly and efficient service. We look forward to seeing you again for future visits!
Excellent customer service!
Excellent customer service! I was always informed of the progress as it was being completed.
Excellent customer service!
Excellent customer service! I was always informed of the progress as it was being completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Leigh, your kind review warms our hearts! Thank you from the Toyota of Ann Arbor Team.
John P was very friendly, helpful, fast and went beyond
John P was very friendly, helpful, fast and went beyond with his service for my purchase. Highly recommend this dealership!
John P was very friendly, helpful, fast and went beyond
John P was very friendly, helpful, fast and went beyond with his service for my purchase. Highly recommend this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that John provided exceptional service during your purchase at Toyota of Ann Arbor! Thank you for recommending us, and we hope you're enjoying your new vehicle.
Great experience with the front desk and also with Jacob.
Great experience with the front desk and also with Jacob. Friendly, transparent and efficient. Did a great job describing the situation and what was done and what can be expected.
Great experience with the front desk and also with Jacob.
Great experience with the front desk and also with Jacob. Friendly, transparent and efficient. Did a great job describing the situation and what was done and what can be expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bindu, we're delighted to hear about your positive experience with Jacob and the front desk team at Toyota of Ann Arbor. It's wonderful that you found our service friendly and transparent. Thanks for sharing!
I went to get my vehicle serviced and it was a easy
I went to get my vehicle serviced and it was a easy process. I was treated well and my service agent (Lamont) answered all my questions. This was the best experience I had at Toyota of Ann Arbor since I bought this vehicle. Great work. Keep it up!
I went to get my vehicle serviced and it was a easy
I went to get my vehicle serviced and it was a easy process. I was treated well and my service agent (Lamont) answered all my questions. This was the best experience I had at Toyota of Ann Arbor since I bought this vehicle. Great work. Keep it up!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience at Toyota of Ann Arbor! We're delighted to hear that Lamont provided excellent service and made the process smooth for you. We appreciate your support and look forward to serving you again in the future!
Very Professional, knowledgeable and full of smiles.
Very Professional, knowledgeable and full of smiles. John Howell,Terrence ,Jacob , Rich- superb customer service
Very Professional, knowledgeable and full of smiles.
Very Professional, knowledgeable and full of smiles. John Howell,Terrence ,Jacob , Rich- superb customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the superb customer service from John Howell, Terrence, Jacob, and Rich at Toyota of Ann Arbor! We're delighted to hear about your positive experience with our team.