Reviews
Write a review2.5 years ago I hit a deer. With no headlight, they
2.5 years ago I hit a deer. With no headlight, they worked me in and took excellent care of getting my truck repaired and back to me. Recently my A/C stopped working. The condenser had failed. The condenser sits next to the radiator and had been replaced during the repair. They again replaced it at no cost to me, way past the one year mark. I am impressed with their integrity.
2.5 years ago I hit a deer. With no headlight, they
2.5 years ago I hit a deer. With no headlight, they worked me in and took excellent care of getting my truck repaired and back to me. Recently my A/C stopped working. The condenser had failed. The condenser sits next to the radiator and had been replaced during the repair. They again replaced it at no cost to me, way past the one year mark. I am impressed with their integrity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that you had such a positive experience with us! Meeting your expectations is our top priority. Thanks for the recommendation, and have an amazing day!
Go elsewhere
Ordered a new vehicle and waited 10 months for delivery. None of the communication in that span was initiated by the dealership. Once my new vehicle showed up their trade offer was 3.5K less than low KBB. I walked away from the new vehicle and they sold it with a large added dealer mark up. I will not consider using this dealership ever again.
Go elsewhere
Ordered a new vehicle and waited 10 months for delivery. None of the communication in that span was initiated by the dealership. Once my new vehicle showed up their trade offer was 3.5K less than low KBB. I walked away from the new vehicle and they sold it with a large added dealer mark up. I will not consider using this dealership ever again.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
LARRY IS THE MAN!!!!
Larry Russell helped us in the process of buying our daughter her first car and he was amazing. He is very personable and easy to talk to. He doesn't do that pushy salesman thing that so many other places do. He truly listened to us and what we wanted. Thank you so much Larry for all your help!!!
LARRY IS THE MAN!!!!
Larry Russell helped us in the process of buying our daughter her first car and he was amazing. He is very personable and easy to talk to. He doesn't do that pushy salesman thing that so many other places do. He truly listened to us and what we wanted. Thank you so much Larry for all your help!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jeff Robberson | President | customerservice@robberson.com
I will never buy from here again
I have been trying to deal with Robberson for over a month in a half about my car. Long story short. Sent multiple emails toom a while to get a reaponse, promised a call back yet nothing. Never heard from Jeff the GM coincidentally he has been put of the office this entire time, interesting. My biggest frustration.... they didn't notify me of an open recal.
I will never buy from here again
I have been trying to deal with Robberson for over a month in a half about my car. Long story short. Sent multiple emails toom a while to get a reaponse, promised a call back yet nothing. Never heard from Jeff the GM coincidentally he has been put of the office this entire time, interesting. My biggest frustration.... they didn't notify me of an open recal.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
Shortly before the time of purchase, your Nissan Altima's VIN was run through the NHSTA website for open recalls. This paperwork was provided to you at time of purchase. Robberson Ford did not see your vehicle for service during your ownership. You started having transmission concerns and had at least 2 other shops diagnosis your vehicle. It was at this time you asked us to replace your transmission at our cost. We have responded to each of your emails in a timely manner. You have owned your vehicle for over a year and have put over 33,000 miles on it. You are outside your extended warranty by 9,000 miles. It was our suggestion to take the vehicle to a Nissan dealer or certified Nissan transmission specialist as they could better assist you.
Best Car Buying Experience Ever!
We were searching for a used car online and had specifics as to the model, year and price. Robberson Ford in Prineville happened to have what we were looking for. We drove the 4 hours from Medford to Prineville to drive the car and it was everything that was promised. Mike Doolin was very helpful and knowledgeable and made the buying process so easy! He even came in on his day off to make sure we were treated with the highest regard. Thank you so much! We wish more car dealers were like this!
Best Car Buying Experience Ever!
We were searching for a used car online and had specifics as to the model, year and price. Robberson Ford in Prineville happened to have what we were looking for. We drove the 4 hours from Medford to Prineville to drive the car and it was everything that was promised. Mike Doolin was very helpful and knowledgeable and made the buying process so easy! He even came in on his day off to make sure we were treated with the highest regard. Thank you so much! We wish more car dealers were like this!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this 5-star review, Steven! Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Jeff Robberson | President | customerservice@robberson.com
Thank you Adam and Robberson Ford team
What a great shopping/buying experience we recently had at Robberson Ford in Bend! Adam was very knowledgeable and enthusiastic, yet relaxed and non abrasive. It was the best auto buying experience we have ever had! Adam went (way) above and beyond so we could seal the deal and get on the road for the holidays!
Thank you Adam and Robberson Ford team
What a great shopping/buying experience we recently had at Robberson Ford in Bend! Adam was very knowledgeable and enthusiastic, yet relaxed and non abrasive. It was the best auto buying experience we have ever had! Adam went (way) above and beyond so we could seal the deal and get on the road for the holidays!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff was able to provide you with an awesome experience!We really appreciate this feedback and we will share it with the team.Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Robberson | President | customerservice@robberson.com
Great experience
No pressure. Ben listened to what I was after in a truck and presented several options both new and used. Came back the next day and he'd obviously done his homework. Had a truck that he thought would be the best fit and was the one I drove off the lot. Our negotiation was relatively quick and painless. I ended up with the truck I wanted at the price I had in mind and received a fair value for my trade in. The best car buying experience I've ever had.
Great experience
No pressure. Ben listened to what I was after in a truck and presented several options both new and used. Came back the next day and he'd obviously done his homework. Had a truck that he thought would be the best fit and was the one I drove off the lot. Our negotiation was relatively quick and painless. I ended up with the truck I wanted at the price I had in mind and received a fair value for my trade in. The best car buying experience I've ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kurt, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that Ben provided you the best car buying experience ever! Thank you so much. If you have any further needs, do not hesitate to come back and see us again. Sincerely, Jeff Robberson | President | customerservice@robberson.com
Very nice experience
Adam, our salesperson was great to work with. He was very knowledgeable about the vehicles we were interested in. We will definitely return when we are looking for another vehicle.
Very nice experience
Adam, our salesperson was great to work with. He was very knowledgeable about the vehicles we were interested in. We will definitely return when we are looking for another vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this 5-star review, Thielson! We strive to provide efficient service to all our guests and I am glad to hear that Adam helped you find the perfect vehicle for you. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Jeff Robberson | President | customerservice@robberson.com
The best car buying experience we've ever had
We drove from the Portland area to purchase the car my husband was looking for. Ben Eyart was very helpful from the time we inquired about the vehicle over the phone to the time we drove it to take it home. We were in and out in no time! We've just purchased a car for me from another dealer and the experience we've had was totally different. There was no haggling at all. If we'll ever be in search for another car, we will come and check Robberson first for sure
The best car buying experience we've ever had
We drove from the Portland area to purchase the car my husband was looking for. Ben Eyart was very helpful from the time we inquired about the vehicle over the phone to the time we drove it to take it home. We were in and out in no time! We've just purchased a car for me from another dealer and the experience we've had was totally different. There was no haggling at all. If we'll ever be in search for another car, we will come and check Robberson first for sure
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Alfredo and Maria, thank you for the wonderful review and for driving to Robberson Ford from quite a distance to do your business. Ben and the rest of our team strive to provide the best car buying experience to each and every customer that enters our dealership. Thank you again for your kind words and business! We hope to see you again in the future! Regards, Jeff Robberson | President | customerservice@robberson.com
Robberson Ford experience made car buying easy
Buying cars from a dealer has always been a task more than a fun experience. No longer! We thoroughly enjoyed the attention each person gave us from the various departments we worked with and felt we were "important", not just another person looking to buy a car. There attention to detail, answering questions and going the extra steps to get us what we wanted was beyond compare.
Robberson Ford experience made car buying easy
Buying cars from a dealer has always been a task more than a fun experience. No longer! We thoroughly enjoyed the attention each person gave us from the various departments we worked with and felt we were "important", not just another person looking to buy a car. There attention to detail, answering questions and going the extra steps to get us what we wanted was beyond compare.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this awesome review of our dealership! We always strive to provide the best customer service possible to each and every one of our guests, and we're so happy to hear that you feel you experienced this value first hand during your visit. We truly hope that you continue to choose us for all of your future automotive needs, and we look forward to seeing you again soon. Until next time, take care! Sincerely, Jeff Robberson - President - customerservice@robberson.com.