Kenosha Toyota

Mike chiapetta was very rude and mean. I see all the reviews here about him are 1 star and I completely understand why.

I took my 2021 Toyota Prius to Kenosha Toyota on 8/8/25 to disable the reverse beep. I was told by a customer service rep that his service foreman said the reverse beep could not be disabled in my car. I knew it wasn't true. That day I ordered an OBDII bluetooth adapter for $20, and upon receiving it I disabled the reverse beep myself with an app on my smartphone. It took less than 5 minutes. I find it hard to believe the service foreman didn't know the reverse beep can be disabled. I could have understood if they had said they didn't want to disable it because they think it's a safety feature (I don't), BUT I DO NOT LIKE BEING LIED TO!. I will not be doing business with Kenosha Toyota in future.

We are deaf and Kim Phillips found some ways to communicate with us! She made us very comfortable ! Thanks to Priscilla for being part of our purchasing a car !

2024 TOYOTA TUNDRA ISSUE WITH MISALIGNED PASSENGER DOORS! NO FIX! Brought my 2024 Tundra to Kenosha Toyota where I purchased it to align passenger side doors. I was told by Kenosha Toyota service dept the doors are not adjustable and service associate showed me another truck with same problem. I looked at a row of new Tundras with the same misaligned passenger doors and some were worse than mine. Hard to believe Toyota is shipping their new Tundras from the factory with misaligned doors as well as no way to adjust these doors. I was told by a Toyota consumer satisfaction representative that they are aware of this production issue and if Toyota gets enough complaints, they will issue a recall. Kenosha Toyota has treated me well and sympathetic to my Tundra defect prompting a 4 star review but a BIG 1 STAR for POOR TOYOTA QUALITY!

I would highly recommend Kim Phillips at Kenosha Toyota. She is kind, patient, extremely knowledgeable, and so wonderful to work with. She spent the extra time with us showing us all the features available on the new Highlanders and helped us find the perfect car. She follows up with everything she says she will and then some. I will definitely seek her out when purchasing our next Toyota! We worked with several other Toyota dealerships and will not return to them. Kenosha Toyota is no haggle and the sales staff are no pressure. 5 stars for Kim. I did feel pressure with the finance staff, or whatever department tries to sell extended warranties. They need to learn that no means no.

This is by far the worst dealership I have ever encountered. The used car sales manager Don was not helpful and destroyed the purchase agreement over a key fob. What Toyota dealership sells a Toyota vehicle with one key?!?! When asked to include a second key they wanted to charge $300 dollars. I was prepared to pay the “sticker price” for the vehicle because this dealer stands by their no negotiation policy. Salesman Griffin was helpful in sending me videos and pictures of the vehicle. I live out of state and was willing to travel a long distance to purchase this vehicle. However, he originally stated there were no “blemishes” that he could find but later when questioned about any damage he sent pictures of several exterior scratches. One scratch that was so bad that would likely require two doors to be repainted. This dealership has proven to me that customer service is not part of their sales mission. Truly a disappointment.

Sell you extended warranty’s that they won’t honor. Promise free oil changes they won’t give you. And be careful, they will run your credit 4 times with hard inquiries and destroy it.

Mark was absolutely amazing and extremely helpful in finding the perfect car for me. He was extremely kind and felt like a friend, rather than a car salesman.

Great experience. Kim was very helpful. I bought a car out of state. I had Lemon Squad inspect the vehicle and got a great report from them. Vehicle is used but was well taken care of.

Add to previous post. Damaged my car and not taking any responsibility. BBB will be contacted if I'm not satisfied. At this point I have no other avenues. I brought my car in for them to repair a brake problem and now it's inoperable with no reparations. It's like it's my fault they damaged my car. I'm not looking for anything more than what would be fair on both parties.